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This is and additional solution in response to a post made Nov. 7 2007 as follows:
———————-
Ran all functions work fine, except CS3 refuses to save my work. The save
screen comes up and disappears. Save is then blanked out and the program
hangs. This problem was driving me nuts.
I tried uninstall and reinstall. That didn’t help.
I am passing on the solution, courtesy of an Adobe assistant product manager
who I happened to meet.
I seems my preferences file had become corrupted, so I deleted all my custom
preferences. From the help file.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS)
as you start Photoshop. You are prompted to delete the current settings.
Hope this helps someone else.
—
Peter
——————-
And this response:
——————-
On Nov 20, 2:18 am, "Peter"
wrote:
– Hide quoted text –
– Show quoted text –
I did not find I got this to reset the preferences, only to change the scratch disks.
Helped by Adobe’s doc here,
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400950&sl… I found a solution. Firstly, In another user account I found PS worked perfectly.
I then tried renaming the preferences folder manually in C:\Documents and Settings\User\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings, and copied the equivalent folder from the other user account. In my case, surprisingly, this did not work, so I reverted to my own version again.
By trial and error, I then did the same to the Workflow folder (C: \Documents and Settings\User\Application Data\Adobe\Workflow), and hey presto, it worked! I can now ‘Save as…’ and the dialog stays up and does not crash.
So other settings files can get corrupted too.
Hope this helps someone.
———————–
I narrowed the problem down further to a specific setting in the settings file that is in that workflow folder.
%userprofile%\Application Data\Adobe\Workflow\settings.xml
I deleted the line:
<q:section name="dialog-save" position="XXXXXXXXXXXXXXX LARGE NUMBER XXXXXXXXXXXXXXXXX"/>
And viola it works. Hope this helps someone else.
As an aside, that number was very large before I deleted the line (like 50-60 characters), and when photoshop recreated the line on startup, it was much smaller. I also have a dual monitor setup so that might have something to do with it.
-Brian
———————-
Ran all functions work fine, except CS3 refuses to save my work. The save
screen comes up and disappears. Save is then blanked out and the program
hangs. This problem was driving me nuts.
I tried uninstall and reinstall. That didn’t help.
I am passing on the solution, courtesy of an Adobe assistant product manager
who I happened to meet.
I seems my preferences file had become corrupted, so I deleted all my custom
preferences. From the help file.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS)
as you start Photoshop. You are prompted to delete the current settings.
Hope this helps someone else.
—
Peter
——————-
And this response:
——————-
On Nov 20, 2:18 am, "Peter"
wrote:
– Hide quoted text –
– Show quoted text –
wrote in message
although it still doesn’t save, just hangs still
Did you get the message box that asks if you want to reset preferences to default settings?
From the help file:
a.. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.
b.. (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.
New Preferences files are created the next time you start Photoshop.
Is there only one file, or batch of files this happens with, or does it happen with all files?
—
Peter
All things being equal,
a fat person uses more soap
than a skinny person.
I did not find I got this to reset the preferences, only to change the scratch disks.
Helped by Adobe’s doc here,
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400950&sl… I found a solution. Firstly, In another user account I found PS worked perfectly.
I then tried renaming the preferences folder manually in C:\Documents and Settings\User\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings, and copied the equivalent folder from the other user account. In my case, surprisingly, this did not work, so I reverted to my own version again.
By trial and error, I then did the same to the Workflow folder (C: \Documents and Settings\User\Application Data\Adobe\Workflow), and hey presto, it worked! I can now ‘Save as…’ and the dialog stays up and does not crash.
So other settings files can get corrupted too.
Hope this helps someone.
———————–
I narrowed the problem down further to a specific setting in the settings file that is in that workflow folder.
%userprofile%\Application Data\Adobe\Workflow\settings.xml
I deleted the line:
<q:section name="dialog-save" position="XXXXXXXXXXXXXXX LARGE NUMBER XXXXXXXXXXXXXXXXX"/>
And viola it works. Hope this helps someone else.
As an aside, that number was very large before I deleted the line (like 50-60 characters), and when photoshop recreated the line on startup, it was much smaller. I also have a dual monitor setup so that might have something to do with it.
-Brian
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