This has become very irritating for a 700 dollar program. I am having the same problem that other people seem to be having with Photoshop freezing………everything turning white and then I get the "not responding" message. I have read all the other posts on this subject. My specs are as follows: BRAND NEW Alienware 3.2 GHZ P4 512 meg ddr ATI 9550 graphics card Windows XP current sp
I see a disheartening trend in that all the people who posted about this very same problem seem to have an ATI card…..maybe its just a coincidence. Anyway, I have updated to the latest driver……didn’t Fix. I Lowered and then ultimately turned off Hardware acceleration….didn’t fix. I checked out my RAM with several utilities (microsoft etc) all turned out ok. I reduced screen resolution……….didn’t fix. I loaded the program on my other slower comptuer and have no problems whatsoever. My computer is barely 2 months old the only thing I have running on start up is ZoneAlarm Firewall and Norton System Works. Both of these also are on my older computer and Photoshop works great. I just got a Digital Rebel XT camera and Im "burning at the bit" to play around with photoshop. Oh, one more thing, I also have Adobe Photoshop Elements (latest version) and the ORGANIZER SIDE seems to be working great but the EDITING SIDE freezes too. I really don’t want to have to reformat my HD if I can get around it. Please help a fellow Photoshopper?!?
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You could try disabling ZoneAlarm and SystemWorks and see if that helps. If Elements freezes as well, then I’d really suspect it’s something specific to your system (utility, virus, bad driver, bad hardware (in this case video), etc.)
Chris, thanks for your response I appreciate you helping me and some others with this problem. I don’t really know how many fonts I have on this system but I’ll check and do what you suggest and get back to you pronto.
Chris, I went into my control panel and counted 204 fonts, if you need a list of them for future troubleshooting please let me know. I did what you said, I disabled the font previews……still had a problem. Let me let you know exactly what Im doing when this does it. I open photoshop…..open a picture…..I duplicate it…..I then convert the dupicated pic to greyscale……I then copy it…..then i delete it (which leaves the original color pic) I then paste the greyscale image to the color pic creating a layer…….I then use the eraser tool to erase part of the greyscale image thus showing the color underneath……..at this point it lets me do a few wipes with the eraser and then it stops erasings………my palettes and tool bars etc go white ………then I get a not responding…and ultimately freezes……once in a while if i let it sit for minutes at a time it will let me do some further erasing but only for a few seconds then the fun starts again. Any other thoughts?
Did you quit and relaunch Photoshop after disabling the font previews?
The steps you outlined are pretty simple, and shouldn’t be causing problems (unless there is something seriously wrong with your system).
But the "everything turning white" sounds like a problem that other users have seen which may be related to font previews (and the time it takes to build them).
I did quit Photoshop and restart…..I even rebooted my system. When I go to erase like I described above it will let me do it for like 15 seconds then it will no longer erase……thats when everything goes white…….and if I let it sit at that point …..sometimes it will "come alive" again and let me erase some more …but only for a few more seconds. I have noticed that several people have ATI cards…………do you think its a problem with the card? I have a 2 month old Alienware computer but I opted for a cheap 128 meg ATI 9950 so that I could save and get a better one. I did upgrade to a newer driver (ATI calls it Catalyst) but still no go. As far as Adobe Elements goes, the program works great on the Organization side but I have noticed some freezes on the editing side.
I did quit Photoshop and restart…..I even rebooted my system. When I go to erase like I described above it will let me do it for like 15 seconds then it will no longer erase……thats when everything goes white…….and if I let it sit at that point …..sometimes it will "come alive" again and let me erase some more …but only for a few more seconds. I have noticed that several people have ATI cards…………do you think its a problem with the card? I have a 2 month old Alienware computer but I opted for a cheap 128 meg ATI 9950 so that I could save and get a better one. I did upgrade to a newer driver (ATI calls it Catalyst) but still no go. As far as Adobe Elements goes, the program works great on the Organization side but I have noticed some freezes on the editing side.
Sounds to me something far more seriously wrong with your Windows installation or physical computer;
Make sure that all the fans are spinning (overheating can cause erratic behaviour in Windows). Make sure you have the latest motherboard and video drivers installed. Run a hardware diagnostics program like Sandra Pro and make sure everything is behaving in your machine. Try switching your video driver for a generic VGA one and see if PhotoShop runs then (if it does, it’s a video issue).
OK, then I don’t know what’s going on. It still sounds like a video driver bug – but not quite like what other people are reporting.
Something to try: go into the display properties, advanced, troubleshooting, and set the slider to ZERO/NONE. That should disable the driver optimizations.
Then try running Photoshop. In a few cases, disabling the driver optimization has sped things up.
Thanks again for your help. I think I figured out what the problem was and I just wanted your thoughts. I read around in the forum and some people are saying to disable Hyperthreading in the system BIOS. I went ahead and tried it and it works perfect now……..no problems at all. I’m just wondering now, why some people have problems with it enabled and why others do not. Is there a bug with Photoshop and hyperthreading??….just curious. If so, will there be a future patch to fix this?
This sounds like the problem I am having too. I have an ATI video driver. Can you walk me thru disbaling the Hyperthreading in the system BIOS? Thanks.
I have a similare issue. I have never been able to get in once to CS2 or Imageready.
Upon clicking CS2 i get the spalsh. Then it says monitor profile is wrong, (I hit ignore) It locks on the splash at Reading tool Preferences and then after 10 seconds the program title bar says not responding, and the border goes white, the not yet drawn tool pallet rectangle goes white.
Imageready doesnt fire up. Just sits with no splash. I have the newest nvidia drivers I have EVGA 6800gt Athlon64 3500+ 1 gig corsair ddr ram
I have deleted the preferences file and still nothing.
Both Imageready and Adobe PS CS run flawless while still installed on the same Drive.
dave, how does that work? I mean which is operative when running PS and in what cases do you swap (if swapping is what you do)?
both are operative full time. i can run off just the primary on the 5200 (for quick and dirty, like my wife wants a pix printed), but normally i run either both in 1204×768 or both in 1280×1024. with the main screen clear for images and the 2ndary (el cheapo pci nvanta clone) for my palettes and tool bar and bridge.
also great for watching tv on one and browsing on the other (especially during the football season!).
I put off getting duals for a long time thinking it was going to be a PITA, but after reading about it here for over a year, i decided to take the plunge. Nothing could be further from the truth. XP makes it a breeze to set up a dual monitor system. Just plug in both cards = 2 monitors and off you go. I’ll never go back. I thought i was going to go mad when i had a monitor problem about 6 months ago and had to switch back to a single monitor for a couple weeks until i replaced my 12 year old viewsonic! 🙂
Dave have you seen the central monitor with left and/or right extension panels?
Or even a 6 monitor array? Sorta groovy!
I keep on imagining the scaffolding and support framework n girders, increased aircon, air flow, and UV radiation cream required if similar arrays were made of crt’s 🙂
I’m running both monitors off one ati card with the dvi/analog capability.
I was doing that for a while, but i had an extra card laying around so i figured why not use it. i like nvidia’s multidesk controls better than ati’s (had a 9700 pro all-in-wonder til i fried it – note CLEAN DUST OUT OF CASE OCCASIONALLY BEFORE IT CLOGS YOUR FANS OR THIS WILL HAPPEN <http://www.milbut.org/images/ati9700Pro-AIW-Toast.jpg>!!!)
Just cleaned mine out last week – It looked like my cat crawed through the screen – cat hair. lol. Actually I have one of those old nVidia’s 2d laying around…. mmmmm. I’m running pretty good but having some problems with the crop tool hanging. Using the rect. marquee crops fine. Seems I saw a thread on the crop tool early on… Also been doing some tweaks – perhaps I should retrace.
A long shot but maybe worth a try, download the Intel INF utilities from the Intel site and install the latest version. It maybe that for some reason they’re not properly installed. This may cause Windoze to have some problems with Intel functions… then re-enable HT and see if it makes any difference.
I have a 3.2GHz P4 with HT on, an ATI X700 card and PSE and CS2 tryout both run fine…
Thanks for the idea………I’ll give it a try to see if it works. Does anyone know if there are any utilities that will examine if there is a problem with the processor or hyperthreading? I ran some generic performance tests that came with a norton program I had and my processor buzzed right along fine.
Try the Microsoft site as a first off – I see they had a few links to (Free) utilities from download.com. One is a system report utility and the other a system analysis utility.
They nay be good, they may be bad, they may indeed be worth the money
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