I started to get cyclic redundancy check errors and aborting the installing. These now happen very early on in the installing process.
that usually indicates a bad cd or drive… carefully clean the cd. try to copy the contents of the cd’s photoshop folder to a new folder on your desktop. if that fails, do you have a network? try copying to the network from another system then down to the machine you want to install on.
about the installation.
clean out any temp folders first (app data\username\temp c:\temp \windows\temp etc.) copy the photoshop folder to sthen go start> run> type msconfig. set it to run in safe mode and reboot.
run the setup in safe mode from the folder on your desktop. when done, go back to msconfig and set boot to normal and then reboot.
I do not think this is a cd drive issue. I’ve had issues in the past with cyclic redundancy errors but I thought they were fixed until now. Howeve I was able to successfully copy all of the contents of the cd into a folder on my desktop without a problem.
I deleted everything in the c:\microsoft\temp folder.
Accessed safe mode by hitting F5 when I restarted my computer. I tried to run the setup but it still aborted the install on the part I mentioned before:
"pdf support for asian languages"
file group: font CMaps
file: c:\program files\common files\adobe\fonts\tempcmap\reqrd\CMaps\UniJIS-UTF8-V Error: Data error (cyclic redundancy check)
I think it coule be some files from a previous install attempt yesterday. I can’t delete the entire folder contents from programfiles/adobe/photoshop cs becuase it sends me an error message telling me "cannont delete images: the directory is not empty".
I think it coule be some files from a previous install attempt yesterday. I can’t delete the entire folder contents from programfiles/adobe/photoshop cs becuase it sends me an error message telling me "cannont delete images: the directory is not empty".
you should be able to delete anything from safe mode… or if not, press f8 when starting then select "safe mode command prompt only". navigate to that folder and delete it.
can you get around in the command prompt or do you need help?
I don’t have much experience at all in the command promp, I would need some help. Thanks so far, btw.
As an aside – if you have broadband you may wish to disconnect (pull the cable) before going into safe mode
if you have broadband you may wish to disconnect (pull the cable) before going into safe mode
true. unless you’re behind a hardware firewall… 🙂
lets see if i rememebr this…
when you get to a command prompt type the following:
C: <enter>
cd\PROGRA~1\COMMON~1\Adobe\Fonts <enter>
del *.* <enter>
ok, I just went into command prompt, and it seems to have deleted it
Is that the same folder I would find if I were to go into: "C:\Program Files\Common Files\Adobe\Fonts"
in normal mode?
I thought that had something to do with acrobat reader.
Besides, I think I could delete that folder without going into command prompt.
The ones I’ve got the strange error messages for are:
C:\Documents and Settings\kennerly\My Documents\Ben\Adobe C:\Program Files\Adobe\Photoshop CS
Anyway, I tried to install again, after I had deleted the Adobe/font folder in command promp, and it aborted at the same exact point with the pdf support for asian languages screen.
Is that the same folder I would find if I were to go into: "C:\Program Files\Common Files\Adobe\Fonts"
in normal mode?
yes. that’s the dos version (8.3) folder names.
The ones I’ve got the strange error messages for are:
C:\Documents and Settings\kennerly\My Documents\Ben\Adobe C:\Program Files\Adobe\Photoshop CS
you should be able to delete that from safe mode, but if you can’t do the same thing to get there via command prompt.
you can get short names in dos by using "dir /x"
or you can put quotes around the long names and use that, but the names have to be EXACT…
like
cd "Documents and Settings\kennerly\My Documents\Ben\Adobe C:\Program Files\Adobe\Photoshop CS"
if that’s the EXACT spelling and capitalization of the folders…
Seems the font folder was not actually deleted like I thought. I typed in everything like you said. It even got to the point where it asked me if I was sure I wanted to delete it. But it didn’t seem to respond to me hitting "Y". It just went back to letting me enter in a command to apply to the adobe/font folder.
I ran a scandisk (or actually error check since I run xp) earlier and that fixed two of the folders I was referring to earlier. But the /program files/common files/adobe/font folder is still curropted none the less like I said.
I found out why the delete command might not had not worked initially. I was typing in "del *.* " after going to the correct directory like I thought you said, and it wasn’t working. But I was later typing in "del" along with the directory path and it then went a step further to tell me in the command prompt that the folder (or rather a folder winthin Font) was corrupted. It told me to run a chkdsk. Which I then researched a little as I’d never done one myself.
And from what I gathered… Are chkdsk and scandisk the same thing? I read two different sources telling me how to perform each function, and they both basically gave me the same set of instructions. If they are, then it seems I’m at a dead end again, becuase scandisk didn’t fix all the corrupt folders. Should I run it again?
Are chkdsk and scandisk the same thing? I
kinda but not really. 1st there was chkdsk (from back in dos) then in win95 they renamed it scandisk and gave it a graphic interface (and it never worked). that stayed through 98 and me, then in xp they renamed back to chkdsk. go figure. 🙂
keep running it until you fix them all and can delete them. chkdsk /f or use the disk tools from safe mode in xp and run with "surface check" and "fix system errors" checked.
Hi Ben,
If you are really sure that you need to delete these files, you can do it using a little tool called Move on Boot obtainable from
<
http://www.gibinsoft.net>
It is freeware and can be very useful when Windows gets too protective.
Roger
Move on Boot didn’t work. It still told me the file was curropted so it couldn’t delete it…
I’ve ran the graphical version of chkdsk about three times, and it hasn’t been corrected. I tried to do the chkdsk /f from the command prompt but it then told me it would need to restart the computer before the process would begin as their were files in use at the time. So I did that, and the chkdsk process never started.
The following also works for directories:
How do I delete an "undeletable" file?
Thanks to MS-MVP Kelly Theriot for this tip.
Open a Command Prompt window and leave it open. Close all open programs. Click Start, Run and enter TASKMGR.EXE Go to the Processes tab and End Process on Explorer.exe. Leave Task Manager open. Go back to the Command Prompt window and change to the directory the AVI (or other undeletable file) is located in. At the command prompt type DEL <filename> where <filename> is the file you wish to delete. Go back to Task Manager, click File, New Task and enter EXPLORER.EXE to restart the GUI shell. Close Task Manager.
that’s good but it’s not helping if chkdsk is finding a problem…
John, you tip didn’t work. It is still telling me the file is corrupt so it can’t be deleted.
Can someone tell me more about CHKDSK c: /F ?
Is that all I type? As I said, I did that last time and it told me despite me being in safe mode that programs were running so it could not start until I restarted the computer. And upon doing that the only thing the would have run was the graphic chkdsk that windows runs by default on reboot. Cancelling out of that, it continued to reboot as usual.
Windows doesn’t run chkdsk by default on reboot. It only runs it if you have run chkdsk /f on your boot disk, and running it is deferred to reboot. If that’s what you’re talking about, let it finish; don’t cancel it. Until the chkdsk /f finishes you will continue to have a damaged file that can’t be deleted.
start windows explorer. right click on the drive (c: right?) select Properties. select the Tools tab. under Error checking click Check Now.
in the box that pops up, select both check boxes "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors"
then reboot.
let it finish. it might take a while.
I’ve figured out what I did wrong. When I restart, something is by default being scanned unless I tell it not to.
So when I had to restart to run chkdsk, I thought the other thing that was being scanned, was coming up first. So I cancelled that, then let the second process take its course. That second course being what I thought was chkdsk. I had the order reversed. So what I wanted was cancelled, and the other thing was running. Oops.
So, I ran it. It did take a little while. But Photoshop is now running. Thanks Everyone! Especially dave.
way cool ben! way to stick with it!
dave
