Startup problem with CS2

F
Posted By
fackel
May 6, 2005
Views
1132
Replies
14
Status
Closed
I’ve installed CS2 on Windows XP SP2 as Administrator and everything works fine (product is also activated successfully). But when trying to start CS2 when logged-in as a "normal" user (i. e. account without administrator privileges) CS2 comes up and when almost finishing startup brings the following message and quits: "An error has been detected with a required application library and the product cannot continue. Please reinstall the application." (Maybe a hint for Adobe insiders/developers: When CS2 starts successfully I noticed that the mouse makes a short hick-up exactly at the same time in the startup process where it brings the error message in the case of failure – and this is about the same point where it asked for activation while the product wasn’t yet activated).

Yes, I did install it several times but with no improvement. I’ve also tried to give the restricted user administrator privileges, and then CS2 started successfully — but that’s not what I want. Oh yes, I’ve also read an Adobe troubleshooting document related to exactly the same error message, but the document doesn’t apply to my case: I have no special characters in the path to CS2 (at most spaces), and as said it works fine for administrative accounts.

Somebody any hints for getting rid of this problem? Thanks in advance.
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DM
dave_milbut
May 6, 2005
see the faq about required permissions to run photoshop. a normal user will have problems, but a modified one (not an admin) should be able to run fine with certain permissions set correctly.
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LenHewitt
May 6, 2005
See: http://www.adobe.com/support/techdocs/328409.html
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fackel
May 7, 2005
Thanks to Dave and Len! The problem is solved. It was the permission in the root of the primary scratch disk. Now I can enjoy working with CS2 🙂

Observation: My primary scratch disk is also the drive holding the temp directory (as specified by the TEMP and TMP environment variables). Though I used the same drive for CS without any problems, CS2 obviously doesn’t accept it because of the missing access rights in its root. What’s funny is, that both versions don’t write anything in the root of the drive but use the temporary directory. So why does CS2 need any write permissions in the root?
DM
dave_milbut
May 7, 2005
So why does CS2 need any write permissions in the root?

I don’t know. I don’t work for adobe. 🙂
L
LenHewitt
May 7, 2005
What’s funny is, that both versions don’t write anything in the root of
the drive but use the temporary directory.<<

Not necessarily true. I use a dedicated scratch drive and the scratch files for all versions of Photoshop use/have used the root. (Even though there is a \temp folder on the drive)
CC
Chris_Cox
May 8, 2005
Photoshop only uses the root if there is a problem using the temp folder (like: permissions ;-).
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fackel
May 8, 2005
The scratch disk (let’s call it by its name G:\) initially had no write permissions in the root. The directory G:\tmp – to which the variables TMP and TEMP point – of course had and has full access. Photoshop 8 worked fine with this configuration. Yet Photoshop CS2 refused to make it as long as the restrictions on the root of G: where in place (though it doesn’t seem to use the root). To me it looks like Photoshop is trimmed to use the TEMP directory (just in conjuction with the environment variables, not only by its name) if it happens to reside on the scratch disk, in other cases it simply uses the root of the specified scratch disk. Nevertheless, I can easily live with granting full access rights on the whole scratch disk.

Once again thanks to all of you for your assistence.
L
LenHewitt
May 8, 2005
(like: permissions 😉 . <<

I don’t think so in this case, Chris:
DD
Don_Doyle_1111
May 8, 2005
How do you set the permissions? I am using a PC.

My problem is that when I open and then minimize a file in CS2 the error message comes up that CS2 has to close due to a problem.

I have done a lot of searches and think that this could be a solution even though it is a different problem.

If you can explain I would greatly appreciate it.

Don
F
fackel
May 8, 2005
(Hope I can tell the correct menu names as I’m using a German Windows XP Professional)

Open Windows Explorer, get menu entry "Properties" from the context menu of your scratch disk, switch to the "Security" tab. Now you might have to add a common user group (e.g. "Everyone" or "Users") to the list if it doesn’t contain such one. Finally give that user group the "Full Control" permission.

If you want to propagate those permissions to sub-directories then click on the "Extended" button — you’ll get the dialog displayed in LenHewitt’s message #8 in this thread. There set the option "Reset permissions on all child objects …" at the bottom of the dialog, and confirm with OK.
CC
Chris_Cox
May 9, 2005
Len – ok, then I’m stumped.
L
LenHewitt
May 10, 2005
Chris,

ok, then I’m stumped<<

Do I get a T-Shirt? <g>
DM
dave_milbut
May 13, 2005
Do I get a T-Shirt? <g>

get in line buster! 🙂
JA
Joey_a
May 26, 2005
I am having the same problem with Photoshop CS but I have never had problem with any of Adobe

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