Same thing for me. My droplets do the same thing you just described. Jim
This is not good…
A few users reported the exact same symptoms when they upgraded to CS. I was hoping this problem would not surface with CS2.
Do a forum search using search argument: CS Droplets
Questions:
* What Windows verson and service pack?
* Did either of you reinstall CS (or your previous version of PS) to see if droplet functionality was restored? If not, the results of doing that would be an interesting thing to know.
Ugly glimmers of hope:
From what I have been able to gather from various sources over the past year or so, there’s something whacked in the Registry.
The only solutions of which I’m aware:
* Registry gymnastics (not my thing). See: <
http://forums.dpreview.com/forums/read.asp?forum=1006&me ssage=7798516>
* Install CS (at the time) onto a new machine. This suggested the previous version of PS did not uninstall cleanly on the other machine and the subsequent CS upgrade install was unable to undo the mess.
Note this is an obscure problem. Others have gone before you down the Adobe Support path with unreported success.
If you are successful in dianosing/fixing, please share the good news.
~Danny~
keywords: cs2 droplets
I too had the "original" problems when upgrading from PS 7 to CS. The problem only occurred when doing an upgrade when the old version was still on the PC. The work around for that was to delete the old PS7 and install the upgrade with CS looking for an authorized sn to do the install.
That, unfortunately did not work with this update. I’m hoping the the Adobe tech gurus will be able to support a fix. I have two separate licenses for four machines. I will be very disappointed if I have to nuke the OS and re install everything in order to make this work.
My guess is that Adobe will not blame themselves for this and force blame on others (software-OS upgrades-incompatibility) and tell me to take a hike.
This is not the first time this has happened to me. It happened several version back. I can’t remember what versions. I just lived without using droplets until I formatted for some other reason which fixed the problem of course. This leads me to believe it is some sort of registry entry out of place.
Jim
Well I have to tell you that this sucks! If this is a known problem and if Adobe is aware if it, why can’t it be fixed. I cannot wait until I call them this week and get the standard, "You’re the first person to call us about this" response.
Re-formatting the HDD and re-installing the OS is NOT the solution. Since I’m not the only one that has experienced this, they should step up to the plate and offer a solution.
RSR
Well I have to tell you that this sucks! If this is a known problem and if Adobe is aware if it, why can’t it be fixed. I cannot wait until I call them this week and get the standard, "You’re the first person to call us about this" response.
as the program’s only been out a couple weeks, i wouldn’t be suprised if you were the first person to report it. programs as complex as ps don’t fix themselves. someone has to research the problem, reproduce it in house, fix it, then roll it into a fix pack.
Re-formatting the HDD and re-installing the OS is NOT the solution.
how do you know. did you try it?
Let’s have a look at the droplet. List out the steps, let’s see if it’s reproducable across machines/users.
Re-formatting the HDD and re-installing the OS is NOT the solution.
how do you know. did you try it?
You go first!
I would, if i was the one with a problem. I don’t use droplets… 🙂
dave,
My comment was intended to state that re-formatting the HDD is not the solution simply because it takes many hours to do. I have no
desire to fix something that is clearly an Adobe goof by nuking my entire OS and re-installing it.
If you don’t have anything constructive to add then what is the point of your postings, especially since you do not use droplets. Do you have a solution or are you just wasting bandwidth?
YrbkMgr,
I’ll post the droplet settings as soon as I can, probably tomorrow if not sooner. I’d like to send you the droplet file and associated action but don’t know where to send it. Thanks.
RSR
Hi Ron:
Sorry I didn’t recognize that you and I worked on this one with the last upgrade. Thanks again for your help the last time around.
I agree with your observation that although flattening the HD and reinstalling Windows is a technical solution, it sure isn’t a practical one.
Getting to the bottom of this
If this is a registry problem, from afar it sure seems like one should be able to dump the registry from a non-working system and send it to Adobe. Adobe could compare it to the registry from a working CS2 install.
Once the differences are known, it should be a quick RegEdit job (via canned parameters) to fix this… Shouldn’t it?
First CS, now CS2. Although rare, this problem has surfaced in the past two upgrades. If it was affecting me, I’d be very disgruntled, too, Ron.
I sure wish Chris and/or Scott would weigh in/provide some advice/guidance on this one.
~Danny~
Do you have a solution or are you just wasting bandwidth?
no, i’m stating that ps cs2 is new and they’re still working out the kinks. your rant was unfounded considering the amount of time the product has been out. like you want a fix yesterday for something that’s just been discovered today. iow, (as i deleted from my last post to keep a more civil tone) you need to chill out dude, and let the engineers work it out.
provide constructive information that helps them get to the bottom of the problem rather than ranting.
and if reformatting is the solution that works (and i’m not saying it is) then that’s it. if you don’t like it don’t do it, but it’s wrong to dismiss it (or any solution) out of hand when we don’t know exactly what the problem is yet.
constructively, dave
Do you have a solution or are you just wasting bandwidth?
no, i’m stating that ps cs2 is new and they’re still working out the kinks. your rant was unfounded considering the amount of time the product has been out. like you want a fix yesterday for something that’s just been discovered today. iow, (as i deleted from my last post to keep a more civil tone) you need to chill out dude, and let the engineers work it out.
provide constructive information that helps them get to the bottom of the problem rather than ranting.
and if reformatting is the solution that works (and i’m not saying it is) then that’s it. if you don’t like it don’t do it, but it’s wrong to dismiss it (or any solution) out of hand when we don’t know exactly what the problem is yet.
constructively, dave
" I would, if i was the one with a problem. I don’t use droplets…"
What you were stating was that you don’t use droplets and therefore the relevance to your input was questioned.
In any event thank you for your contribution in solving this problem or whatever…
Hi Danny,
Yup, it’s me. Thanks for remembering. It seems kind of weird that the problem came back and the strange thing is that when it happened the first time it was from doing an upgrade from PS 7.0X to CS with PS 7.0X still on the machine. Once I deleted PS 7.0X and installed the upgrade as an install with only the original CD as verification rather than the program residing on the HDD, droplets worked fine. This time around I wasn’t so lucky. Remembering the pain with the last update, before I installed PS/CS2 I deleted PS/CS. In fact, the CS2 I installed was a full version and not an upgrade, which makes this even more strange. Oh well, I’ll be on the phone with our Adobe friends tomorrow and maybe they’ll want to see a copy of the registry, which I be more than happy to send. In the mean time I can still run a batch process as I’ve been doing most of the day today.
Ron
In any event thank you for your contribution in solving this problem or whatever…
you’re welcome. any time.
Until there has been ample opportunity to try and replicate the results, it may, or may not, be a user specific issue. There may or may not be plenty of opinions on what the problem is and whose fault it is. At this point, it’s like chewing bubble gum to try and solve an algebra equation.
The most sage way to begin is to see if it’s a user specific issue or not. That is determined by trying to replicate the events, staying with one droplet sequence.
Another avenue to pursue is to answer the "all or some" question. All droplets, or only some of them?
Point is, no one has any data that can help at this point since we haven’t crossed the first threshold of troubleshooting: whether it’s user specific or not. <shrug>
When you get a second, post what you got and let’s try and reproduce your results.
Peace,
Tony
