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916
Replies
4
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Closed
We have discovered several installation issues with CS2 that Adobe phone support and knowledgebase has failed to help us with.
1. We have no Camera raw support. When going to open a camera raw file we get the following error message… "Could not complete your request because it is not the right kind of document." Looking at the list of plug-ins there is no Camera Raw 3.0 loaded in Photoshop.
2. Random error messages…
A. "Adobe Photoshop Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable."
B. "Adobe Photoshop Could not synchronize the color settings because the color settings file could not be found."
C. "Adobe Bridge Unable to launch the Adobe Updater application. Please verify that it is installed properly. Erro Code: 2"
3. In Adobe Photoshop under the help menu the following are grayed out. Registration
Activate
Transfer Activation
Updates
4. We have uninstalled and reinstalled Adobe Photoshop CS2 several times trying to get it to install correctly. There are no error messages at any point during the installation process.
For reference we have tried the following Adobe online documents… 329945 Error "Could not complete your request…" 331405 Manually remove Adobe Photoshop CS2 (Windows)
And we have worked with several Adobe support people over the last week on the phone. During which we discovered that every time Adobe Photoshop CS2 installs it places Camera Raw.8BI in the following folder: C:\WINDOWS\Program Files\Common Files\Adobe\Plug-Ins\CS2\File Formats. Talking to support and looking at Adobe online it appears that Camera Raw.8BI should be located at the following location: C:\Program Files\Common Files\Adobe\Plug-Ins\CS2\File Formats
Computer specifications…
Windows XP Home SP2
2.66 GHz P4
768 MB Ram
Minimal other installed items (newer machine)
Is there any other way to get help? I feel the SEVERAL hours on the phone with Adobe installation support with several different people has eaten more than enough time already.
1. We have no Camera raw support. When going to open a camera raw file we get the following error message… "Could not complete your request because it is not the right kind of document." Looking at the list of plug-ins there is no Camera Raw 3.0 loaded in Photoshop.
2. Random error messages…
A. "Adobe Photoshop Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable."
B. "Adobe Photoshop Could not synchronize the color settings because the color settings file could not be found."
C. "Adobe Bridge Unable to launch the Adobe Updater application. Please verify that it is installed properly. Erro Code: 2"
3. In Adobe Photoshop under the help menu the following are grayed out. Registration
Activate
Transfer Activation
Updates
4. We have uninstalled and reinstalled Adobe Photoshop CS2 several times trying to get it to install correctly. There are no error messages at any point during the installation process.
For reference we have tried the following Adobe online documents… 329945 Error "Could not complete your request…" 331405 Manually remove Adobe Photoshop CS2 (Windows)
And we have worked with several Adobe support people over the last week on the phone. During which we discovered that every time Adobe Photoshop CS2 installs it places Camera Raw.8BI in the following folder: C:\WINDOWS\Program Files\Common Files\Adobe\Plug-Ins\CS2\File Formats. Talking to support and looking at Adobe online it appears that Camera Raw.8BI should be located at the following location: C:\Program Files\Common Files\Adobe\Plug-Ins\CS2\File Formats
Computer specifications…
Windows XP Home SP2
2.66 GHz P4
768 MB Ram
Minimal other installed items (newer machine)
Is there any other way to get help? I feel the SEVERAL hours on the phone with Adobe installation support with several different people has eaten more than enough time already.
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