Photoshop CS4 Not Responding When Editing PSD

On Wed, 9 Sep 2009 07:54:14 -0700 (PDT), jlhwebgal
wrote:

Hello,

I recently purchased a Dell Studio XPS 435 which features the Intel i7 CPU and 64bit Windows 7. It has 6mb of RAM. I have photoshop set to 65% Ram usage and disabled OpenGL Drawing. I don’t have a problem opening and editing jpg images thus far but psd’s with layers will stall the program at the first attempted edit where I get a (Not Responding) message and have to force the program to close.
History is set to 20 and Cache Levels 3.

Assistance would be greatly appreciated.

I think the 1st correction is 6 gigs of ram not mb.
not sure why you’d disable OpenGL… I’d turn that back on also.

You could probably lower the history unless you use them. Other than the fact I get ‘not responding’ on Vista HP, didn’t happen with the XP machine. I can’t think of 1 reason why you should get the not responding unless you’re running 32 bit PS on a 64 bit machine. Then again it is a windows OS.

That machine has more horsepower than anything on the market now. Even if it were running 32 bit PS, there should be more than enough power to keep it running without that message. Buut that message will disappear, if you have some patience. I would suspect it would respond much faster than my 2 gig 32 vista HP. Then again it [I7] just may not be setup correctly.

I read a review on this, and the only negative was the power supply, not to mention weighing 40 pounds.
Next step thru all the PS settings. And see if the BIOS is configured correctly to make full use of the 6 gigs of ram.
I’m thinking 32 bit PS will not use any more than 2 gigs ram, no matter how much is available. So you could probably up that 65% ram usage to 90-100%.

Hi,

Yes you are correct 6 gig of RAM on an i7 full size tower which doesn’t have the power supply issue (I believe?) that the slim version has. Yep its a big big machine 😉 But size was not a concern for me.

The message doesn’t disappear and strangely only happens when I load a file that I had from CS2 into it with layers. I was told to turn off the OpenGL in other forums for people having problems. I am running the 64 bit version btw.

I appreciate assistance on this 🙂

Jennifer

On Sep 9, 9:01 am, wrote:

On Wed, 9 Sep 2009 07:54:14 -0700 (PDT), jlhwebgal
wrote:

Hello,

I recently purchased a Dell Studio XPS 435 which features the Intel i7 CPU and 64bit Windows 7. It has 6mb of RAM. I have photoshop set to 65% Ram usage and disabled OpenGL Drawing. I don’t have a problem opening and editing jpg images thus far but psd’s with layers will stall the program at the first attempted edit where I get a (Not Responding) message and have to force the program to close.

History is set to 20 and Cache Levels 3.

Assistance would be greatly appreciated.

I think the 1st correction is 6 gigs of ram not mb.
not sure why you’d disable OpenGL… I’d turn that back on also.
You could probably lower the history unless you use them. Other than the fact I get ‘not responding’ on Vista HP, didn’t happen with the XP machine. I can’t think of 1 reason why you should get the not responding unless you’re running

32 bit PS on a 64 bit machine. Then again it is a windows OS.
That machine has more horsepower than anything on the market now. Even if it were running 32 bit PS, there should be more than enough power to keep it running without that message. Buut that message will disappear, if you have some patience. I would suspect it would respond much faster than my 2 gig 32 vista HP. Then again it [I7] just may not be setup correctly.
I read a review on this, and the only negative was the power supply, not to mention weighing 40 pounds.
Next step thru all the PS settings. And see if the BIOS is configured correctly to make full use of the 6 gigs of ram.
I’m thinking 32 bit PS will not use any more than 2 gigs ram, no matter how much is available. So you could probably up that 65% ram usage to 90-100%..

On Wed, 9 Sep 2009 11:51:42 -0700 (PDT), jlhwebgal
wrote:

Hi,

Yes you are correct 6 gig of RAM on an i7 full size tower which doesn’t have the power supply issue (I believe?) that the slim version has. Yep its a big big machine 😉 But size was not a concern for me.
The message doesn’t disappear and strangely only happens when I load a file that I had from CS2 into it with layers. I was told to turn off the OpenGL in other forums for people having problems. I am running the 64 bit version btw.

I appreciate assistance on this 🙂

Hmm… CS2 PSD’s are NOT compatible with CS4. Again check your settings, and in this case check the PS settings specifically the ‘maximize compatibility’ settings. That sheds a lot of light on the subject. You have it beating itself to death trying to make heads or tails out of an image it knows it should recognize because of the extension, but it isn’t a jpg, it isn’t a psd, it isn’t a etc…. so it goes into a brain dead loop trying to figure out what it is. And with the speed of that machine, it goes into ‘not responding’ much faster than slower older machines. And in this case, I’d bet it would NEVER return from not responding.

Set the MAXIMIZE compatibility setting to ALWAYS, and let it convert those PS2 files to PS4 or whatever version you’re using.Then save them ‘SAVEAS’ a ps4 version assuming you’re just trialing PS4.

ie: I’m using PS4 on a 2 gig Vista HP. I’ve opened files 15,000 x 12,000 pixels. And had ZERO delay as I rotate or move them within the window. The new use of the GPU vs CPU in CS4. I’m betting those files are MUCH larger than your cs2 files. cs2 did have a size limitation.
But you need OpenGL turned on to use the GPU.

Video: Using OpenGL optimization
http://tv.adobe.com/watch/learn-photoshop-cs4/using-opengl-o ptimization/

Yeah those 2 things could seriously cripple PS with anything larger than a thumbnail image.
You want to put those that told you to turn off the open gl into a kill file. They are not helping you.
You need to take everything you read online with a bucket of salt. Trolls are not always easily recognized until you are into the 2nd hour of restoring your machine from following some trolls stupid advice. Specifically those that tell you to DELETE something to fix something. RENAMING something and making a postit reminder of what and where you renamed, does the same thing as DELETE except rename is a recoverable action. Delete is NOT recoverable.

Jennifer

On Sep 9, 9:01 am, wrote:

On Wed, 9 Sep 2009 07:54:14 -0700 (PDT), jlhwebgal
wrote:

Hello,

I recently purchased a Dell Studio XPS 435 which features the Intel i7 CPU and 64bit Windows 7. It has 6mb of RAM. I have photoshop set to 65% Ram usage and disabled OpenGL Drawing. I don’t have a problem opening and editing jpg images thus far but psd’s with layers will stall the program at the first attempted edit where I get a (Not Responding) message and have to force the program to close.

History is set to 20 and Cache Levels 3.

Assistance would be greatly appreciated.

I think the 1st correction is 6 gigs of ram not mb.
not sure why you’d disable OpenGL… I’d turn that back on also.
You could probably lower the history unless you use them. Other than the fact I get ‘not responding’ on Vista HP, didn’t happen with the XP machine. I can’t think of 1 reason why you should get the not responding unless you’re running

32 bit PS on a 64 bit machine. Then again it is a windows OS.
That machine has more horsepower than anything on the market now. Even if it were running 32 bit PS, there should be more than enough power to keep it running without that message. Buut that message will disappear, if you have some patience. I would suspect it would respond much faster than my 2 gig 32 vista HP. Then again it [I7] just may not be setup correctly.
I read a review on this, and the only negative was the power supply, not to mention weighing 40 pounds.
Next step thru all the PS settings. And see if the BIOS is configured correctly to make full use of the 6 gigs of ram.
I’m thinking 32 bit PS will not use any more than 2 gigs ram, no matter how much is available. So you could probably up that 65% ram usage to 90-100%.

Hello,

It appears the problem is now 1 step deeper….

I cannot start a blank document, type and then grab another tool without it going unresponsive (crashing – not responding)

Thanks!

On Thu, 10 Sep 2009 11:31:02 -0700 (PDT), jlhwebgal
wrote:

Hello,

It appears the problem is now 1 step deeper….

I cannot start a blank document, type and then grab another tool without it going unresponsive (crashing – not responding)

crashing ? or not responding ? There is a difference as long as you don’t keep tapping the screen with the mouse. Buuuut. If it hasn’t actually crashed, it MIGHT actually respond. I used to have this problem with UAC . It would look like it had crashed with not responding, and the screen darkened, and the mouse immovable. It just took longer SOME times for UAC to bring up the window, but it was still going.
This is why I use the clock gadget with a second hand. As long as the second hand is still moving, there’s hope. Despite everything else as long it isn’t a BSOD.

Thanks!

I would go ahead and start it with the default configuration.

To re-create the Photoshop preferences file:

Quit Photoshop.
Rename the Adobe Photoshop CS4 Prefs.psp file (for example, to Adobe Photoshop CS4 Prefs.psp.old) in the Documents and Settings/[username]/Application Data/Adobe/Adobe Photoshop CS4/Adobe Photoshop CS4 Settings folder.
Start Photoshop. Photoshop creates a new preferences file.

See ^^^^ RENAME not DELETE. That’s from adobe. If alls well with the new startup, THEN you can delete the OLD settings.

This link here may shed some light on things.
I’m thinking with win 7 OS, I7 processor, 64 bit OS, 6 gigs of ram, OpenGL turned off, Unsupported PSD files, maybe a 32 bit PS [try downloading the 64 bit trial of PS]
http://kb2.adobe.com/cps/404/kb404896.html

When I built my XP machine, it was cutting edge, and a lot of things took more than 6 months to catch up. You may just have to wait for software to catch up. That may be the biggest bottleneck, growing pains. I’d be interested in just how fast PS loads on that machine ? It took 11 seconds on my XP. I don’t even bother with this Vista. Vistas a dog from the go.

It was the same with this Vista machine. It had a warning ‘do not sell before this date xx-xx-xxxx’ It took a year for HP to replace the printer software. Till then the printer and scanner were pretty much dependent on drivers alone.

Adobe did make a big deal about jumping thru hoops every time MS changed their OS. Made claims they were NOT going to support windows any more. A lot felt the same way when Vista made both hardware & software obsolete. Course adobe is still supporting windows, they’re just farming the help out to the Arabs that can’t speak english and know nothing about adobe. They also made a big deal about this , claiming they’re working out the bugs with the NEW phone support.