Ambiguous C2 Upgrade policy

F
Posted By
Friend
May 13, 2005
Views
265
Replies
3
Status
Closed
Adobe’s requirement of a "licensed version of Photoshop" to qualify for an upgrade is not quite as simple as it sounds. The test is not met if the installed licensed version of Photoshop was past of the CS Suite even though the CS Suite is not listed as an exclusion for an upgrade and even though the CS Suite serial number is accepted at the Adobe website as qualifying for the upgrade.

N. Schwartz
Related Tags
upgrade

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TR
The_Rock
May 13, 2005
yep .. my friend ran into this problem … called adobe and they walked him through the upgrade install …. only issue will be if he reinstalls .. he again need to call adobe …. just a bit of a hassle

Vern

"N Schwartz" wrote in message
Adobe’s requirement of a "licensed version of Photoshop" to qualify for an upgrade is not quite as simple as it sounds. The test is not met if the installed licensed version of Photoshop was past of the CS Suite even
though
the CS Suite is not listed as an exclusion for an upgrade and even though the CS Suite serial number is accepted at the Adobe website as qualifying for the upgrade.

N. Schwartz

F
Friend
May 13, 2005
I was not as successful. The supervisor refused to permit the installation of the Upgrade version of Photoshop CS2 to Photoshop CS1 that was part of the Premium Suite. I was obliged to return Photoshop CS2 for credit and must purchase the entire CS2 Premium Suite.

N. Schwartz

yep .. my friend ran into this problem … called adobe and they walked him
through the upgrade install …. only issue will be if he reinstalls .. he again need to call adobe …. just a bit of a hassle

Adobe’s requirement of a "licensed version of Photoshop" to qualify for an
upgrade is not quite as simple as it sounds. The test is not met if the installed licensed version of Photoshop was past of the CS Suite even
though
the CS Suite is not listed as an exclusion for an upgrade and even though the CS Suite serial number is accepted at the Adobe website as qualifying for the upgrade.
TR
The_Rock
May 13, 2005
call and speak with another rep ….. you may get satisfaction speaking to someone else

Regards,
Vernon

"N Schwartz" wrote in message
I was not as successful. The supervisor refused to permit the installation of the Upgrade version of Photoshop CS2 to Photoshop CS1 that was part of the Premium Suite. I was obliged to return Photoshop CS2 for credit and
must
purchase the entire CS2 Premium Suite.

N. Schwartz

yep .. my friend ran into this problem … called adobe and they walked him
through the upgrade install …. only issue will be if he reinstalls ..
he
again need to call adobe …. just a bit of a hassle

Adobe’s requirement of a "licensed version of Photoshop" to qualify for an
upgrade is not quite as simple as it sounds. The test is not met if
the
installed licensed version of Photoshop was past of the CS Suite even
though
the CS Suite is not listed as an exclusion for an upgrade and even
though
the CS Suite serial number is accepted at the Adobe website as
qualifying
for the upgrade.

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