Adobe (Lack of) Support

if its six month old .. its not top of line any more …. 🙂

wrote in message

I was quite surprised to find out that there would be no free support for

Adobe Photoshop CS 2.

I called them because after I installed CS 2, I opened Adobe Acrobat 7.0

Professional and started getting the message of needing to reactivate.

After waiting quite a while (on a toll line) for support, they cut me off

after about 5 minutes with them. I thought they were going to call me back and never did!

I decided to uninstall Acrobat 7.0 and reinstall it and that worked for

me.

I am on a 6 month old top of the line Dell computer with Window’s XP Pro.
DeeDee

as far as i know, support for installation problems is free. anything else you need to pay for. been like that at least since cs, and 7 too, iirc.

"Brian Cushing – 9:37pm Mar 11, 05 PST (#178 of 199)

Wonder why I have stayed with 7.01. It is the last Photoshop product I will ever buy!! I say this in writing."
You ain’t the only one, Brian…
No activation (or RE-activation) headaches, and I learned to place type on a path "the old-fasioned way" years ago. PS 7.01 and GoLive6 are definitely the last Adobe products I will buy. Flash MX 2004 is the optimal vector application, and now that Adobe has purchased Macromedia, I will not be upgrading that app, either.

The average "hobbiest" User has no problems with all the silly crap of PS CS and its sequel. Adobe has known about the problems for over 18 months now, and has yet to give legitimate owners the benefit of a doubt via a decent patch or upgrade. It will take another 3-5 years before the bean counters will definitively convey to Adobe that sales are stagnant enough to address certain issues, but by then, the marketplace may have changed enough that the competition will have filled the void. We can only hope.