Help does not Activate Conistently

DV
Posted By
Douglas_von_Roeder
Jun 5, 2005
Views
909
Replies
0
Status
Closed
I have installed PS CS 2 and the help system does not activate correctly.

When I select Help/Photoshop Help… or when I press the F1 key, the cursor changes from its pointer shape to the hourglass. After about 5 seconds, it changes back to the pointer shape.

Each time I try to select help, a new ahc.exe process is created.

The "How to Create How To’s" page opens correctly as do the new features and "at a glance" info from the splash screen.

The installers have consistently failed to function correctly – it runs for 40 minutes to install just PS on a 1.5 GHz Centrino and then start the install process over again. As a result, I have allowed the installer to run through the cycle and then I kill the installer process.

All other functions in PS appear to execute correctly.

I’d appreciate any advice on how to correct this.

Thanks,

Douglas von Roeder

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