what do I say to him

Dont argue with him. Give him postscript EPS files as well as the photoshop file.

I agree with Mathias… except I’d give him a Photoshop .pdf in addition to the EPS (which he almost certainly won’t be able to read).

Art

And don’t forget to charge!

Better yet, PUT everything in Powerpoint and LET the printers charge him an arm and a leg. Maybe then he’ll learn the value of a professional

Odds are the client is on a learning curve, possibly relaying something to you that someone else (the printer) told them to say, and may realize later that you did just fine.

So for now bury your pride and send them the files. Mention, without being argumentative, that you’ve done work with a large number of printers, and can provide the files in any format the printer might specify.

You may end up building a good customer after all, and money is money.

Rene’s point is a good one – make sure they’ve paid their invoice before sending them the goods.

Mike Russell

wrote in message

What do you say to a grumpy client who sends you this email.
" I need everything that you did for us in something that I can manage as

I know of no companies that have their letterhead, logo, ETC. on Photoshop. What I need from you is everything that you did for us done in PowerPoint or something that is easy to manage and make changes to and be able to take to a printer without the printer wanting to charge me for having to spend hours manipulating the data before they can print. Thanks."

If course I’ve done over 300 logos in the past 3 years, using photoshop,

and every one has been accepted by the printer.

I’d ask him to repeat it with decent punctuation, so I could understand what he really wanted.
H.

Right about the paid invoice. I speak from experience.

It’a amazing how many people who took a class or two in design think they can do anything in Powerpoint. (I could have morphed all this in Powerpoint).

Interesting word, morph. Covers a lot of ground/sins!

:

What do you say to a grumpy client who sends you this email.
" I need everything that you did for us in something that I can manage as I know of no companies that have their letterhead, logo, ETC. on Photoshop. What I need from you is everything that you did for us done in PowerPoint or something that is easy to manage and make changes to and be able to take to a printer without the printer wanting to charge me for having to spend hours manipulating the data before they can print. Thanks."

If course I’ve done over 300 logos in the past 3 years, using photoshop, and every one has been accepted by the printer.

I’d phone him and ask him to specify exactly what format he wants, I double check the powerpoint request like "are you 100% sure your printer wants it in powerpoint?" tell him its unusual and youll need to charge him for your time. Then I’d ship the powerpoint file.

Some idiots just have to learn the hard way?

—
The problem with the world is that everyone is a few drinks behind.

The important phrase to catch in that message was, "something that is easy to manage and make changes to…Make SURE you do not give them anything but a flattened image, so that any "changes" will either be made by you, or they can build it again from scratch, and pay someone else…

I vote for sending a power point file as well…lol!

Send it as an MSPaint file.

🙂

🙂

Just send the client a flattened TIFF, and tell them that that’s the industry standard. Most of my clients are happy with 8 bit TIFF files, sometimes they can’t read 16 bit TIFF files.

Thanks to everyone for their help. I sent the guy every imagineable file format….let him figure out which is best.
Regards to all
Sam

something that is easy to manage and make changes to and be able to take to a printer without the printer wanting to charge me for having to spend hours manipulating the data before they can print

Well for a start, what kind of printer is he using who’s going to "spend hours" converting your PSD into a different format?

The real clue however, comes in the "easy to manage and make changes to" bit.

He’s a cheapskate. Looking for something for nothing. And certainly not someone who values the work of a professional. If you’ve not yet been paid, I wouldn’t mind betting you end up having to chase for your money.

Personally I wouldn’t pander to him. Easier to find new clients who will appreciate what you do.

Remember: it is easier to give birth than it is to raise the dead! <g>

Chris.

One more suggestion, in the vein of the previous post.

Get at least 50% up front, that way your client will not think he can run you in circles. And be firm, if this guy is just stumbling around in the dark (as it sounds) he needs a good slap to bring him into reality.

I currently have a client like that. When he makes rediculous demands, I reciprocate with more demands of my own. Keeps him in line!

it is easier to give birth than it is to raise the dead!

For my gender they are equally challenging <smile>

raising the dead is easy, it’s putting them away again that’s the tough part! 🙂