Photoshop Help is AWOL after Bridge Update 1.0.1

CK
Posted By
Christine_Krof_Shock
Jun 15, 2005
Views
269
Replies
4
Status
Closed

O.k…I asked in the Bridge forum but they seem to be AWOL as well…

Why would ALL of CS2 suite lose all the help files from the Bridge updater? I ran it on this machine by mistake. I have deleted preferences and re-installed but it seems that the updater has done something to the registry as the problem still remains.(and I did go in and delete all the problem files that get left behind on uninstall…)The only thing I didn’t do was to remove activation…

Help…I need the Help files for preparing for Fall Semester!!!

Adobe Photoshop Version: 9.0 (9.0×196)
Operating System: Windows XP
Version: 5.1 Service Pack 2
System architecture: Intel CPU Family:15, Model:2, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Physical processor count: 1
Processor speed: 2009 MHz
Built-in memory: 1023 MB
Free memory: 667 MB
Memory available to Photoshop: 908 MB
Memory used by Photoshop: 50 %
Image cache levels: 4
Serial number:
Application folder: D:\Program Files
Temporary file path: C:\DOCUME~1
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 18.2G, 16.5G free
I:\, 58.6G, 51.6G free
J:\, 55.9G, 40.0G free
Primary Plug-ins folder: D:\Program Files
Additional Plug-ins folder: not set

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Bob Levine
Jun 15, 2005
All I can tell you is that you’re not alone. It happened to me and I saw a report of it on the InDesign forum as well. The only fix seems to be a complete reinstall.

Bob
CK
Christine_Krof_Shock
Jun 15, 2005
Bob…done that… 3 times…doesn’t fix it…still no help, no Bridge center, and it was fine before…husband thinks something has changed in the registry…so we are going to get a new hard drive this weekend (my "C" drive is getting kind of crowded) and do a full clean install of XP and then suite…

Interesting side note however: when I first brought up Photoshop it was dead slow and balking at small tasks like changing fonts,white edged screens that winked out, windows has encountered a problem and needs to close etc. What I had forgotten to do is change my scratch disks to the large hard drives…So I am wondering if some of the performance problems other people are seeing is due to not going in and moving the scratch to the largest free partition on your machine…and if folks are running out of space on the "C" drive unknowingly by not resetting scratch…
G
ghere
Jun 15, 2005
spake thusly:

Bob…done that… 3 times…doesn’t fix it…still no help, no Bridge center, and it was fine before…husband thinks something has changed in the registry…so we are going to get a new hard drive this weekend (my "C" drive is getting kind of crowded) and do a full clean install of XP and then suite…

Interesting side note however: when I first brought up Photoshop it was dead slow and balking at small tasks like changing fonts,white edged screens that winked out, windows has encountered a problem and needs to close etc. What I had forgotten to do is change my scratch disks to the large hard drives…So I am wondering if some of the performance problems other people are seeing is due to not going in and moving the scratch to the largest free partition on your machine…and if folks are running out of space on the "C" drive unknowingly by not resetting scratch…

FWIW, CS2 seems to run a *lot* quicker without bridge running. Still not as fast as CS, but tolerable. It may be sueful if you have the full suite, but I find it kind of clunky. The viewer in CS was much better.
K
kcharl06
Jun 16, 2005
I too had this problem but I didn’t know it was related to Bridge, I hadn’t realized it happened after running Bridge, but now you mention it (thank you!) .. so I’ll run PS CS2 without Bridge (I don’t *need* it) until they get a fix. I know this doesn’t help you, but it is another datapoint that something is wrong.

wrote in message
O.k…I asked in the Bridge forum but they seem to be AWOL as well…
Why would ALL of CS2 suite lose all the help files from the Bridge updater? I ran it on this machine by mistake. I have deleted preferences and re-installed but it seems that the updater has done something to the registry as the problem still remains.(and I did go in and delete all the problem files that get left behind on uninstall…)The only thing I didn’t do was to remove activation…

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