CS2 Help Function has totally failed

JO
Posted By
John_Olszewski
Oct 14, 2005
Views
346
Replies
13
Status
Closed
When I try to open Help in PS CS2, I get an error window that says:

The instruction at ‘0x00864a4d’ referenced memory at ‘0x00e60b08’. The memory could not be "written". Click OK to terminate the program.

My Help used to work fine, so something went awry here. I’ve uninstalled and reinstalled CS2 to no avail.

Any suggestions would be much appreciated.

Thanks,
John

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B
bmoag
Oct 14, 2005
It appears that two items are trying to use the same memory space which is verboten or brings down the system.
Do you get similar warnings under other circumstances?
Did you install any new drivers, specifically video drivers?
DL
Don_L._Spradlin
Oct 14, 2005
John, something simular has happened to me.

The new nag screen that popped when I opened the help file to look up transperency and how to do it, said "Do you want to see the other help resources?"

"um, sure" Mcafee asked if I wanted to allow access.

M’kay..
It was just a ‘buy this buy that’ page.

So, when I go back to the help file, my fonts have changed in the right side window.

Little tiny ugly assed illegible fonts.

Remove and re-install didn’t get rid of it and restore legible fonts.

Mcafee’d the list of allowed stuff through the firewall and blocked ahc Adobe Help Center.. still crap.

Any ideas on what I may have done wrong or not yet done right?

Thanks for any help.

Trying a reboot now.

Well, that didn’t help!

GOD, CS2 is frustrating !
I
ID._Awe
Oct 15, 2005
Don: Don’t hold your breath, nothing has worked solving the ‘Little tiny ugly assed illegible fonts’. I’ve just given up. I know they will blame our computers, but a web-based help system should not be using any font available. Right now I have a ledgible font in InDesign (Reliq a MM font) and ‘Arcadia’ in Photoshop. Launching HC as a stand-a-lone is a different font all together.

As an aside, you can make the ‘Little tiny ugly assed illegible fonts’ into ‘Large ugly assed illegible fonts’ by clicking the mouse cursor on the right side, holding the ctrl key and using the scroll button on your mouse.
DL
Don_L._Spradlin
Oct 15, 2005
ID thanks for the response!!!

I checked with ADOBE and they said delete the ‘ahc_prefs’ file and reload

M’kay…

Re-boot, open the ADOBE ‘hep me – hep me’ file and all the words on the right side were….

Wait for it.

WORD BALLOONS of many differing sizes!

Wheeeeeeeeeeeeee!

That’s when I went to my Font Stash in Control Panel and deleted a large amount of DingBats.

Reboot and at least I now have 11 pt. HUNTLEM Adobe font that it chose at random. Might quit while I’m able to read again.

Sheeeeshiathanks again A-doom-me Forum folks!

Wheeeeeeeeeeeeeeeeeeeeeeeeeeeee! again!
I
ID._Awe
Oct 15, 2005
Adobe Help, it’s so much fun!!!!!!!!!!!!!!!!!!!!!!!!®
JO
John_Olszewski
Oct 18, 2005
Well…I got it working…

I tried to do an uninstall and re-install again, but this time when doing the uninstall I selected the option not to keep my preferences.

I did the re-install, and everything is working fine now. So, something must have happened with my preferences files that corrupted them…

John
I
ID._Awe
Oct 18, 2005
John: For some people, nothing works unfortunately.
JO
John_Olszewski
Oct 18, 2005
Yeah…I hear that. I’ve had some pretty frustrating corruptions happen, there are clearly bugs in Bridge (i.e., the date stamping of Raw files), etc. It seems that CS and CS2 have had more bugs than the previous releases of Photoshop that had longer development-to-market cycles. Quality control always suffers when rushing software development.
J
jmetzger
Oct 21, 2005
If you’re having the illegible fonts problem, try the following…

Find all files called help_content.css under C:\Program Files\Adobe\Adobe Help Center\… In each one of those files edit the line

body { font-size: 9pt; line-height: 12pt; font-family: Verdana, Arial, Helvetica, sans-serif; margin: 0; padding: 23pt }

Replace the font-family with the one you want your help browser to use.

For example to change the font used by photoshop elements on my machine I went into C:\Program Files\Adobe\Adobe Help Center\AdobeHelpData\Cache\PhotoshopElements\4.0\en_US, opened up help_content.css and changed the line from body { font-size: 9pt; line-height: 12pt; font-family: Verdana, Arial, Helvetica, sans-serif; margin: 0; padding: 23pt }

to

body { font-size: 9pt; line-height: 12pt; font-family: Times New Roman; margin: 0; padding: 23pt }
I
ID._Awe
Oct 22, 2005
First thing I tried, doesn’t solve the problem. The interesting thing was after I made the change and saved the file, when I opened the CSS sheet again the fonts had reverted back to the original font descriptions.

But this does not solve the problem, why does the Opera Help Browser use fonts other than the ones described in the CSS doc?
J
jmetzger
Oct 23, 2005
If the CSS file reverted then you didn’t change it in all the locations on your hard drive. It copied a version from one location on top of your changes. You need to modify all the help_content.css files under the help center folder.
I
ID._Awe
Oct 24, 2005
Just as an amusement, I changed all 55 .css style sheets in that directory and Photoshop is still using the wrong fonts at random AND they all stipulated the same set of ‘san-serifs’ before the change, so there is something else going on.

I work on web-sites everyday with Dreamweaver and I’ve never had a problem with .css coughing up the wrong font wether locally, on my local virtual servers or main servers.
MD
Michael_D_Sullivan
Oct 28, 2005
For what it’s worth, there is now an Adobe blog page on setting the font used in the Help Center. I don’t know whether it will help with the problems you have seen, but it’s worth a look. Adobe Help Center Hacks #1: Changing the font < http://blogs.adobe.com/kevin.goldsmith/2005/10/adobe_help_ce nt_3.html>

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