PLEASE HELP: "error with application library... please reinstall..."

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Sat, 15 October 2005 22:33 Go to next message
Charles_P (Photoshop begginer)
My photoshop CS2 (part of Creative Suite) used to work fine, but then now when I try to start the program, I get an error message: "Adobe Photoshop. An error had been detected with a required application library and the product cannot continue. Please reinstall the application."

To remove a virus/spyware, I used Micro Trend Pc-Cillin and Ad-Aware programs. I guess it was "overly effective." I also downloaded handful of Microsoft Windows XP updates. My restore funcion was also disabled per Pc-Cillin's instructions.

Your help will be greatly apprciated. Thank you in advance.
Sat, 15 October 2005 22:43 Go to previous messageGo to next message
Charles_P (Photoshop begginer)
By the way, I tried (uninstall and) reinstall the program, but it still gives the same error message.
Sat, 15 October 2005 23:15 Go to previous messageGo to next message
dave_milbut (Photoshop expert)
if you've already reinstalled, see the faq and reset the prefrences.
Sun, 16 October 2005 00:02 Go to previous messageGo to next message
Charles_P (Photoshop begginer)
Thank you, Dave, for taking the time to respond. I did as you instructed (per FAQ "how to delete/reset PS Preferences -- LenHewitt, "How to delete/reset Photoshop preferences" #1, 23 Jun 2004 1:05 am </cgi-bin/webx?13@@.ef4a07f/0>) but it is still giving me the same error message. I appreciate your help though.
Sun, 16 October 2005 00:03 Go to previous messageGo to next message
Charles_P (Photoshop begginer)
Sorry. Correction on the web URL above: LenHewitt, "How to delete/reset Photoshop preferences" #1, 23 Jun 2004 1:05 am </cgi-bin/webx?13@@.ef4a07f/0>
Sun, 16 October 2005 01:02 Go to previous messageGo to next message
Michael_D_Sullivan (Photoshop expert)
It sounds like you may have a bad plug-in. I'd suggest going to your plugin directory and renaming each non-adobe plugin or subdirectory with a ~ (tilde) before the name to disable them and see if it works. If so, you can rename them back, a few at a time, until you see where the problem is.

Also, if you have an additional plugins directory, follow the same procedure there. (But if you've reset your preferences, you probably don't have an additional plugins directory defined now!)
Sun, 16 October 2005 08:22 Go to previous messageGo to next message
corby_simpson (Photoshop begginer)
I'm having the exact same problem... I have no aditional plug-ins installed... In fact, I completely uninstalled Photoshop CS2 and reinstalled it again (Default path, default settings). I've never had a problem with Photoshop before especially with a default installation to the default path??? come on Adobe! Other people are getting this error, what's up?
Sun, 16 October 2005 20:21 Go to previous messageGo to next message
Chris_Cox (Photoshop expert)
What's up is that you have a bad install OR something on your system is interferring with Photoshop loading.

Since you've reinstalled and get the same error - I'd suspect you've got a virus or some utility program interferring.
Sat, 22 October 2005 17:38 Go to previous messageGo to next message
Donald_Guerrier (Photoshop begginer)
A friend of mine who thinks he knows all about computers recently downloaded a bunch of updates from the MS Update site and he must have downloaded something that doesn't get along with some of my programs, because after that all I've been having are problems. I'm having the same exact problem with Photoshop CS2 as Charles and Corby, plus my MS FrontPage won't start at all, even though I've uninstalled and re-installed it every time I make a change.
I have no idea what my buddy downloaded so I don't know what I should uninstall. I need both of these programs and I'm very frustrated at this time. I'm seriously considering a clean install.
I know this wasn't helpful, but I needed to complain to someone who knows what I'm talking about.
Sat, 22 October 2005 18:06 Go to previous messageGo to next message
T_Mike_Hyndman (Photoshop expert)
Donald,

If you have WXP, you can restore your PC to the time before the updates were
installed.
Go to Start>All programs>Accessories>System tools>System restore.

HTH
TMH
Sat, 22 October 2005 19:54 Go to previous message
Donald_Guerrier (Photoshop begginer)
Been there - done that - didn't work.

Thanks anyway T Mike.
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