after installing CS2 Standard Suite upgrade (from PS CS), it is unusable on Win XP Pro

BS
Posted By
Bobbi Stewart
Oct 16, 2005
Views
432
Replies
1
Status
Closed
Well, I have uninstalled (and cleaned up files/diretories) and installed my CS Standard Suite upgrade (from Photoshop CS) this entire weekend and it still doesn’t work. I am on Win XP Pro (a new machines, 2 months old). After installing, Photoshop hangs, Illustrator gives me an error ("The instruction at "0x0034197d" referenced memory at "0x000000000". The memory could not be read.", and InDesign just returns an error box (the Microsoft error "InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience").

I uninstalled my old versions (and cleaned up files/dirs) of Photoshop CS, Illustrator 10, InDesign CS, even Acrobat Reader, and Type Manager. I’ve tried installing in Safe Mode (it gives me an error saying that I don’t meet the system requirements and when I hit exit, it exits the installer) – ah, but I do meet the requirements. I’ve tried installing in Simple Mode, it installs fine, but I get the same errors as above when I installed it correctly. I have defragged my drive. Here are my specs: Pentium 4, 3 Ghz
Windows XP Pro (sp2)
Radeon x800 video card
2 Gb memory

I don’t know what to do. I am getting way behind on my work while trying to resolve this. I have also read that I am not alone with this problem. I even disconnected my dual monitor set up so I was using my CRT set to 1024×768 (disconnected my LaCie 321 LCD which is 1600×1200). Still not working. Here is an interesting error I saw in a file named
"AdobeerrorSuiteInstaller2.0.txt":

10/15/05 21:10:15 Init Program
10/15/05 21:10:15 The current commandline is
10/15/05 21:10:15 Now parsing commandline…
10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement1MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement1Value2 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement2MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement2Value1 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement3MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement3Value2 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement4MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement4Value4 10/15/05 21:10:17 Failure to pass requirements check:
$$$/ACS/ReqCheckFailureScreen=The Adobe Creative Suite 2 needs your monitor to support a\nresolution of at least 1024×768 with 16-bit color in order to run\nproperly. Please connect a compatible display device to your computer\nand then restart the installer.\n\nThe minimum system requirements for the Adobe Creative Suite are:\n\t- Windows 2000,XP\n\t- Pentium III Processor or better\n\t- 3 GB of hard disk space\n\t- 384 MB of RAM\n\t- 1024×768, 16-bit color monitor
10/15/05 21:57:31 Init Program
10/15/05 21:57:31 The current commandline is
10/15/05 21:57:31 Now parsing commandline…
10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement1MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement1Value2 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement2MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement2Value1 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement3MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement3Value2 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement4MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement4Value4 10/15/05 21:57:33 Failure to pass requirements check:
$$$/ACS/ReqCheckFailureScreen=The Adobe Creative Suite 2 needs your monitor to support a\nresolution of at least 1024×768 with 16-bit color in order to run\nproperly. Please connect a compatible display device to your computer\nand then restart the installer.\n\nThe minimum system requirements for the Adobe Creative Suite are:\n\t- Windows 2000,XP\n\t- Pentium III Processor or better\n\t- 3 GB of hard disk space\n\t- 384 MB of RAM\n\t- 1024×768, 16-bit color monitor

I don’t know if this is significant, but this appears to be something that occured the very first time I tried to install.

I SO need some help and advice. My machine works fine, is virus free, has plenty of space and memory. I have never encountered anything like this from any Adobe products in the past, nor Macromedia (which I have Studio MX2004 on my machine.

I am without words. I am also copying this and plan to copy/add this to all forums I can find; maybe someone can help me. I am so disappointed in Adobe for this.

Can someone, maybe an Adobe guru help out? Oh Please!
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BS
Bobbi Stewart
Oct 16, 2005
I am posting this everywhere to hopefully help others who are experiencing the same problem that has baffled me for the past several days. I’ve truly dismantled everything trying by process of elimination, doing everything short of reinstalling my OS. BUT, it appears to be fonts in /psfonts. Yes, Adobe does mention this but it appears in a list of things. With the errors that others including myself was getting, I’m thinking that Adobe needs to fix the problem and should start playing nice with fonts.

Through all of this, I uninstalled my second monitor and unhooked it, defragged, uninstalled (and cleaned up files/dirs), and reinstalled in Safe mode and Simplified mode, removed every trace of Adobe from my computer. BUT, I left it on this last time, even though I was still receiving the same blasted errors that I’ve gotten every time and finally was down to the following (this that I’ve been posting every where so others hopefully can overcome their errors too) :

I have news though for others and Adobe regarding this very common frustrating issue. After very methodically trying various things, I have determined that the problem appears to be that the new CS2 doesn’t play well with older fonts. I don’t know why, but by process of elimination. I finally removed all of my fonts (and their were lots) in the /psfonts directorty (actually copying them to a temporary directory) BUT LEFT ONLY the DEFAULT fonts for Win XP – here is where you can find the list of fonts: http://www.adobe.com/support/techdocs/326402.html

Then, after doing all that, I was able to open Photoshop, Illustrator and InDesign successfully – I didn’t even reinstall it (and had been getting all those very vague errors prior to doing this). Adobe needs to post this to their FAQ; yes, I know they list a lot of things to try, but I truly believe that this is the problem and Adobe needs to address it. I have been working on this for days, not giving up.

So, to anyone who is having the problems listed in my original post, before you tear your hair out and such, first remove all but the default fonts from your /psfonts directory – you don’t even need to uninstall. If you installed the CS2 product and Photoshop hangs, Illustrator gives the error: "The instruction at "0x0034197d" referenced memore at "0x000000000". The memory could not be read.", and InDesign, well, it just bombs out with the Microsoft error box: InDesign.exe has encountered a problem nad needs to close. We are sorry for the inconvenience", don’t remove or reinstall; first remove all but the default fonts.

"wdf" wrote in message
Well, I have uninstalled (and cleaned up files/diretories) and installed
my
CS Standard Suite upgrade (from Photoshop CS) this entire weekend and it still doesn’t work. I am on Win XP Pro (a new machines, 2 months old).
After
installing, Photoshop hangs, Illustrator gives me an error ("The
instruction
at "0x0034197d" referenced memory at "0x000000000". The memory could not
be
read.", and InDesign just returns an error box (the Microsoft error "InDesign.exe has encountered a problem and needs to close. We are sorry
for
the inconvenience").

I uninstalled my old versions (and cleaned up files/dirs) of Photoshop CS, Illustrator 10, InDesign CS, even Acrobat Reader, and Type Manager. I’ve tried installing in Safe Mode (it gives me an error saying that I don’t
meet
the system requirements and when I hit exit, it exits the installer) – ah, but I do meet the requirements. I’ve tried installing in Simple Mode, it installs fine, but I get the same errors as above when I installed it correctly. I have defragged my drive. Here are my specs: Pentium 4, 3 Ghz
Windows XP Pro (sp2)
Radeon x800 video card
2 Gb memory

I don’t know what to do. I am getting way behind on my work while trying
to
resolve this. I have also read that I am not alone with this problem. I
even
disconnected my dual monitor set up so I was using my CRT set to 1024×768 (disconnected my LaCie 321 LCD which is 1600×1200). Still not working.
Here
is an interesting error I saw in a file named
"AdobeerrorSuiteInstaller2.0.txt":

10/15/05 21:10:15 Init Program
10/15/05 21:10:15 The current commandline is
10/15/05 21:10:15 Now parsing commandline…
10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement1MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement1Value2 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement2MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement2Value1 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement3MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement3Value2 10/15/05 21:10:17 GetIniFileEntry() failed to get key:
Requirement4MsgSuccess
10/15/05 21:10:17 GetIniFileEntry() failed to get key: Requirement4Value4 10/15/05 21:10:17 Failure to pass requirements check:
$$$/ACS/ReqCheckFailureScreen=The Adobe Creative Suite 2 needs your
monitor
to support a\nresolution of at least 1024×768 with 16-bit color in order
to
run\nproperly. Please connect a compatible display device to your computer\nand then restart the installer.\n\nThe minimum system
requirements
for the Adobe Creative Suite are:\n\t- Windows 2000,XP\n\t- Pentium III Processor or better\n\t- 3 GB of hard disk space\n\t- 384 MB of RAM\n\t- 1024×768, 16-bit color monitor
10/15/05 21:57:31 Init Program
10/15/05 21:57:31 The current commandline is
10/15/05 21:57:31 Now parsing commandline…
10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement1MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement1Value2 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement2MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement2Value1 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement3MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement3Value2 10/15/05 21:57:33 GetIniFileEntry() failed to get key:
Requirement4MsgSuccess
10/15/05 21:57:33 GetIniFileEntry() failed to get key: Requirement4Value4 10/15/05 21:57:33 Failure to pass requirements check:
$$$/ACS/ReqCheckFailureScreen=The Adobe Creative Suite 2 needs your
monitor
to support a\nresolution of at least 1024×768 with 16-bit color in order
to
run\nproperly. Please connect a compatible display device to your computer\nand then restart the installer.\n\nThe minimum system
requirements
for the Adobe Creative Suite are:\n\t- Windows 2000,XP\n\t- Pentium III Processor or better\n\t- 3 GB of hard disk space\n\t- 384 MB of RAM\n\t- 1024×768, 16-bit color monitor

I don’t know if this is significant, but this appears to be something that occured the very first time I tried to install.

I SO need some help and advice. My machine works fine, is virus free, has plenty of space and memory. I have never encountered anything like this
from
any Adobe products in the past, nor Macromedia (which I have Studio MX2004 on my machine.

I am without words. I am also copying this and plan to copy/add this to
all
forums I can find; maybe someone can help me. I am so disappointed in
Adobe
for this.

Can someone, maybe an Adobe guru help out? Oh Please!

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