(Re)activation Blues

C
Posted By
Cibolo
Oct 30, 2005
Views
475
Replies
21
Status
Closed
Twice today I have had to "reactivate" PS/CS2 because "my system configuration has changed": which it actually has not as since I bought this machine over a year ago, and have never even had the case open.

I do have (two actually) RAIDS on the system, and have installed the Adobe RAID patch which they assured me would solve this problem.

It has not.

When MS first introduced ‘activation’ with XP I thought that it would be a nightmare. This is proving to be true, but not with MS, with Adobe.

My big worry is that this will happen when both the on-line (as it was this morning) and the 24 hour number (which has happened in the past) are down and that the #&@# program will not then run. I depend upon PS professionally – I paid for it, I’ve registered it, I’ve activated it (multiple times!!) yet I cannot count on being able to work with it.

This was also a problem with PS/CS – but then it seemed to settle down. I cannot afford a program this unreliable. Does anyone have any RECENT experience with other photo-editing programs?

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BL
Bob Levine
Oct 30, 2005
Have you call Adobe back? I just got a new machine with a RAID setup and the patch worked perfectly for me…so far.

Bob
QP
Q_Photo
Oct 31, 2005
A problem with Adobe (Re)activation? How strange. I’m positive that it is being caused by your computer. And I don’t care if your computer is brand new with the latest & best hardware and most recent drivers. It’s your computer.

Giving you the benefit of the doubt, are you sure that you have not made any changes to the configuration? For instance, have you changed the height of the chair you are sitting in or are you wearing an incorrect color shirt?
JO
Jim_Oblak
Oct 31, 2005
If you are coming to a user-to-user forum to stick a finger in the eye of Adobe for their activation practice, think again. Your fellow users don’t care if you ditch Adobe and try another application.

Without knowing what kind of work that you do, no one can recommend another program. You can buy a Mac and check out Aperture. You might also try out CinePaint for higher bit depth editing than Photoshop permits.

My big worry is that this will happen…

It is also possible that Osama will drop a bomb on San Jose and we will all be stuck without the ability to re-activate. Point criticisms and worries to Adobe directly. Your fellow users are already aware of activation worries. This does not appear to be the first time <http://www.adobeforums.com/cgi-bin/webx?14@@.3bb6e311/12> that you thought that a user-to-user forum is a communication line with Adobe.
TD
Thee_DarkOverLord
Oct 31, 2005
Speak for yourself Jim

Cibolo, I got problems as well, its good to know we are not alone, take no notice of Jim and Q’s anal response. Like Mr Levine said contact Adobe again.
JO
Jim_Oblak
Oct 31, 2005
DarkLord, are you some sort of goof? I advised that contacting Adobe is the only option for activation. Forum users cannot reactivate software for others. How are you so blind to this?

This is clearly a rant from Cibolo as they noted that they reactivated: they must have already successfully contacted Adobe for activation. They were only worrying about future activations if Adobe is out of service.

Lords should act a bit more mature, even if they are dark. 🙂
TD
Thee_DarkOverLord
Oct 31, 2005
I was refering to your comments such as

buy a Mac and check out Aperture

childish response

Point criticisms and worries to Adobe directly.

well I would like to here criticisms and worries

Your fellow users are already aware of activation worries.

nothing wrong with brining it to light again.

DarkLord, are you some sort of goof? Lords should act a bit more mature, even if they are dark.

Poke it where the sun dont shine sonny boy.
JO
Jim_Oblak
Oct 31, 2005
Does anyone have any RECENT experience with other photo-editing programs?

buy a Mac and check out Aperture

This is not childish: It is answering a question. There are not a lot of professional image editing applications out there. Why can’t you answer questions instead of making personal attacks? Grow up and answer the fellow’s question.

I would also like to hear criticisms of application problems but when the poster does not identify any key system information that is different than the flood of similar comments on this forum, such a criticism cannot be addressed constructively. It is all just noise.
TD
Thee_DarkOverLord
Oct 31, 2005
Why can’t you answer questions instead of making personal attacks?

I answer a hell of a lot of questions here Jim. It was you who attacked me, you called me a goof, then told me to act more mature.
JO
Jim_Oblak
Oct 31, 2005
It does not matter if you are helpful elsewhere in these forums: this thread demonstrates your immaturity. I entered this thread to attack no one. I offered advice, speaking for myself as only I can. If the poster does not want the advice, they can scroll down. Your personal attacks are of no use.

Poke it where the sun dont shine sonny boy.

You present yourself as a major jackass. Go back to the lounge with this kind of forum behavior. Professional discussion goes on in this forum.
I
ID._Awe
Oct 31, 2005
Now,now boys, settle down or the thread will be set to R/O. Spit at each other in the lounge, but I think Thee might have more spit on this one Jim.
JO
Jim_Oblak
Oct 31, 2005
I have no issue with R/O. If Lord wants to continue spouting OT without answering the OP’s questions, he is welcome (and encouraged) to address me privately by email to cut down the noise in this thread.
ND
Nick_Decker
Oct 31, 2005
This may be helpful, or not. I recently had to re-activate CS2 on my main production box. One day it was working fine, the next day I got the "your configuration appears to have changed" message. I was dumbfounded, because I knew that I had done nothing to change it. I ran a virus scan which found no viruses, but did tell me that the boot sector on my system (C:)drive had changed.

During this same time, I got a boot-up message that "Windows had recovered from a serious error." I don’t usually do it, but I allowed a message to be sent to MS for analysis. The response from them was that the error was caused by a video driver. Reinstalling the Matrox P650 driver seems to have cured the problem.

The moral: Yes, your configuration can apparently change without you making any changes to your system. In my case, I suspect the Matrox driver somehow got corrupted and changed my boot sector.
JO
Jim_Oblak
Oct 31, 2005
….and of course, leaving Windows automatic updates enabled may also be the cause of problems if you think you have not changed your system.

<http://news.zdnet.com/2100-1009_22-5857338.html>
L
LenHewitt
Oct 31, 2005
OT Messages deleted and Personal comments removed by F/Host
DP
Daryl_Pritchard
Oct 31, 2005
I don’t claim to know exactly how the activation in PSCS2 works, but I did pretty thorougly explore it prior to purchasing the upgrade, and all my observations pointed to 2 things…the hard drive and the product license data files saved in the Documents and Settings. Apart from that, nothing mattered insofar as establishing a valid activation state, but of course the registry information regarding the personalization (serial number) data is still required for PS CS2 to launch. Knowing how, here where I work, we’ve seen software processess fail that were inexplicably tracked over to another seemingnly unrelated, errant process, I’d never rule out something just simply going awry. However, I do tend to thing it rather unlikely than any sort of software change, O/S update, etc., is likely to cause corruption of the product license data, unless said changes directly involve a softwarew product that utilizes similar information. That is, it is my understanding that both Adobe and Macromedia employ Macrovision processes in their activation strategies; if true, then perhaps an Adobe product installation change could affect a Macromedia product or vice-versa. Maybe, maybe not, this is just speculation…

….As is also my opinion that what is most likely the problem here, is one related to the hard drive and the RAID configuration. While I don’t like Adobe’s failure to provide a grace period for reactivation, I can say I’ve been very impressed by the robustness of license management in PS CS2 and how I’ve yet to see any problem whatsoever with either PC where I have it installed. My guess, is that the RAID patch may be adding something else into the puzzle here, which may in fact be more susceptible to corruption resulting from changes in the software state of the system. For example, if an activation hash was reintroduced akin to PSCS where that hash was written to the Windows registry itself, that could similarly open up a window of opportunity for problems to arise. Actually, I guess I’m also overlooking the boot sector, and don’t really know what all sorts of software changes might directly affect that, but I’d sure hope something such as a video card driver wouldn’t…just feeding off Nick’s comment on that.

Hopefully, if such problems begin to appear and are reported with sufficient frequency, Adobe will investigate, identify, and resolve the problem. Then again, they never took action to resolve the problems for PS CS with an appropriate patch, so anyone having problems may well have to wait until PS CS3.

My 2 cents,

Daryl
ND
Nick_Decker
Oct 31, 2005
Daryl,

but I’d sure hope something such as a video card driver wouldn’t…just feeding off Nick’s comment on that.

Please note that my comment was only "my guess." There was some sort of weirdness going on in areas other than PS during that episode. I was seeing the "stuttering" behavior that others have mentioned with CS2, or at least that’s what I would call it. But, I was also seeing odd slowness within Windows itself. For instance, right clicking on the desktop took several seconds for a drop down menu to appear; selecting New Folder from that list took another several seconds. These are things that usually happen instantly on that machine. All I can tell you is that uninstalling/reinstalling the Matrox drivers put things back to normal.
TD
Thee_DarkOverLord
Oct 31, 2005
sugesting that someones commenss are anal, when they where, is not personal Len. I was trying to protect and re-asure some one who was posting a valid point, your trigger happy deleating again has disapointed me Len.
JO
Jim_Oblak
Oct 31, 2005
Len is doing fine moderating your senseless arguments. We have no debate. I also advised that direct contact with Adobe was needed. Why you disagree with this is beyond reason. Perhaps Thee is engaged in some sort of anal argument. 🙂
DP
Daryl_Pritchard
Nov 1, 2005
Nick, yes I realized that….just as good a guess as any really. Actually, it seems I must not have read your post thorougly enough earlier today…must’ve been distracted at the time. Given what you said, and notably the response from MS, this doesn’t sound so much like a guess as truly a cause. I’d just not have expected video drivers to affect boot sectors. Strange.

Daryl
ND
Nick_Decker
Nov 1, 2005
Well, maybe I should clarify a little. My virus scanner (the AVG free edition) is what told me that my boot sector had changed (which triggered the reactivation). The MS response blaming the video drivers came a little later during that time, after my system "recovered from a serious error." Whether the two are related is where I’m guessing. (It’s kind of me assuming guilt by association, I suppose.)
MD
Michael_D_Sullivan
Nov 3, 2005
Nick, have you installed any new software that might have been copy protected, causing changes to the boot sector, which might have a side effect of deleting or changing the way the seekrit data is written to the boot sector for Photoshop copy protection?

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