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2083
Replies
4
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Closed
Hi all, doing some work on a user’s workstation who’s Photoshop CS2 keeps crashing when working on a 200MB file. Any advice would greatly help, thank you!
Best regards,
Rich
=================
Here’s the details:
=================
System currently has 2GB RAM, 221GB of free HDD space, speed should be at least 3Ghz. Photoshop (PS) crashes after working with ‘magic wand’ function. *.psd file works on other workstations without any problems both over the network and locally on system. This has been an ongoing problem for a couple of weeks ever since user has started to use PS.
Tried to:
– Increase mem usage in "Memory & Image Cache." – Decrease mem usage in "Memory & IMage Cache." – Reinstalled PS in Adobe Creative Suite.
– So far above solutions have failed with no positive results.
Errors:
=================
Runtime Error!
Program C:\Program Files\Adobe Photoshop CS\Photoshop.exe
R6025- pure virtual fuction call
=================
Could not complete your request because of a program error. =================
Could not use the magic wand because there is not enough memory (RAM). =================
Could not save "P:\2601400\…\KMB_Section_B.psd" because there is not enough memory (RAM).
=================
The instruction at "0x7c912249" referenced memory at "0x839cefc0". The memory could not be "read".
Click on OK to terminate the program.
Click on CANCEL to debug the program.
=================
The instruction at "0x7c9122ba" referenced memory at "0x839cefc0." The memory could not be "read".
Click on OK to terminate the program.
=================
Best regards,
Rich
=================
Here’s the details:
=================
System currently has 2GB RAM, 221GB of free HDD space, speed should be at least 3Ghz. Photoshop (PS) crashes after working with ‘magic wand’ function. *.psd file works on other workstations without any problems both over the network and locally on system. This has been an ongoing problem for a couple of weeks ever since user has started to use PS.
Tried to:
– Increase mem usage in "Memory & Image Cache." – Decrease mem usage in "Memory & IMage Cache." – Reinstalled PS in Adobe Creative Suite.
– So far above solutions have failed with no positive results.
Errors:
=================
Runtime Error!
Program C:\Program Files\Adobe Photoshop CS\Photoshop.exe
R6025- pure virtual fuction call
=================
Could not complete your request because of a program error. =================
Could not use the magic wand because there is not enough memory (RAM). =================
Could not save "P:\2601400\…\KMB_Section_B.psd" because there is not enough memory (RAM).
=================
The instruction at "0x7c912249" referenced memory at "0x839cefc0". The memory could not be "read".
Click on OK to terminate the program.
Click on CANCEL to debug the program.
=================
The instruction at "0x7c9122ba" referenced memory at "0x839cefc0." The memory could not be "read".
Click on OK to terminate the program.
=================
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