CS2 freeze and files disappearing

BB
Posted By
Brandi Bramlett
Jul 28, 2006
Views
340
Replies
18
Status
Closed
I’m saving to a folder on my computer but the folder is shared over a network. When I open an image, edit it, and try to resave the image to the folder sometimes it will disappear and I have to do a Save As so I don’t lose the info.

Recently when I try to do the Save As, the file disappears, and then CS2 will lock up so I lose all my work, even though it was an opened file to begin with.

I’m losing all my work! Any help?

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BL
Bob Levine
Jul 28, 2006
Do you happen to still have PS 7.0 installed? If so, search the system for psicon.dll and rename it to psicon.dll.old.

Bob
BB
Brandi Bramlett
Jul 28, 2006
I uninstalled 7.0 a year or more ago… still going to search for it though… (may take a couple of minutes as I have huge hard drives…)

Are you talking about the file it found in "C:\Program Files\Common Files\Adobe\Shell" ?
L
LenHewitt
Jul 28, 2006
Are you talking about the file it found in "C:\Program Files\Common
Files\Adobe\Shell" ?<<

Yes, that’s the one that needs deleting (but you will lose thumbnails of Photoshop PSDs in Explorer
L
LenHewitt
Jul 28, 2006
Are you talking about the file it found in "C:\Program Files\Common
Files\Adobe\Shell" ?<<

Yes, that’s the one that needs deleting (but you will lose thumbnails of Photoshop PSDs in Explorer)
BB
Brandi Bramlett
Jul 28, 2006
Changed it’s name… Doesn’t solve my problem exactly. I’m no longer losing files but…

Here’s precisely what I do and what happens:
I drag the file I want to edit from the folder window to the open CS2 program. It opens. I add a Channel Mixer layer and change it some. Click OK. Resize my image so I can see it better when I change it. Try to open the same Channel Mixer layer… and CS2 freezes.

The file losing problem happens randomly, I’m not panicking over that. But Photoshop freezing is the problem that hurts my work the most.
I guess you could say I have two problems. Any more ideas?
BB
Brandi Bramlett
Jul 28, 2006
Restarted computer, freezing problem solved. 🙂

Any ideas on the disappearing files problem? Or am I just going to have to deal with it? 🙂

Should I rename the psicon.dll.old back to it’s original name?
BL
Bob Levine
Jul 28, 2006
Should I rename the psicon.dll.old back to it’s original name?

No.

Bob
BB
Brandi Bramlett
Jul 28, 2006

K. I’m still open to any more suggestions about the files disappearing it’s only a slightly annoying problem. No big deal.

Thank you.
DM
dave_milbut
Jul 29, 2006
I’m still open to any more suggestions about the files disappearing it’s only a slightly annoying problem.

renaming/removing psicon.dll IS the fix. are you still seeing it after renaming that file?
MD
Michael_D_Sullivan
Jul 29, 2006
You don’t happen to have the Microsoft RAW file viewer installed, do you? If so, try uninstalling it. It suffers from the same bug in the OS as Adobe’s psicon.dll.
BB
Brandi Bramlett
Jul 30, 2006
The psicon.dll.old is still there. Does that fix my file disappearing problem too?

Well, no worries for now. I’ll come back if it ever happens again.
DM
dave_milbut
Jul 30, 2006
as long as it’s got ".old" after it (and you’ve rebooted since the rename) and you don’t have the MS raw viewer insalled, you should be fine. good luck!
dave
BB
Brandi Bramlett
Oct 3, 2006
Alright. I’m really annoyed now. CS2 totally lost my file.

What happened:
I spent and hour working on a poster for my boss. It was a rather large tif. He opened it on his computer from my networked drive. Made some changes, tried to save it. Saving took to long for his liking so he stopped the saving and just closed it, taking notes on what he wanted changed. When I go to reopen it, it’s gone. There is NO trace of it on my computer. How can I make this stop?
JJ
John Joslin
Oct 3, 2006
Did you read what has been said many, many times in these forums — that Photoshop does not support saving and opening over networked drives?
CC
Chris_Cox
Oct 3, 2006
Don’t try to open and save over the network for one (copy to local disk, work on it, then copy back).
Make sure your boss saves a COPY and not overwriting the original for another.
BB
Brandi Bramlett
Oct 5, 2006
I don’t think that’s the problem. Yes, I know it’s not recommended, we never have a problem with it. It happens even when I open the file off of my local drive. PS seems to be having problems with files over 4GB. I don’t know what to do. I work with posters and large composites every few months and these are the only major ones I have problems with.

Just to day I redid the poster that my boss lost and saved it in two places. I made a mistake so I reopened it and changed something. I tried to save it and PS told me it was locked in Explorer. When you look where it’s supposed to be it’s no longer there. The ONLY way to salvage it is to do a Save As.

My boss is not very computer proficient so he lost it by accident but I’m worried because I just realized it was only doing it to ‘large’ files.
CC
Chris_Cox
Oct 5, 2006
CS and CS2 works with 4 GIgabyte files (up to a couple of Exabytes). Older versions of Photoshop could not work with files over 2 Gigabytes.

As for the "locked" problem: something else was accessing the file. That could be another user, another application, some buggy utility on your system, or certain broken APIs in the OS (namely the explorer extension system for providing thumbnails).
BB
Brandi Bramlett
Oct 5, 2006
I think I’ve fixed my problem. Thanks for all your help everyone.

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