help wont work .. even after reinstall

RT
Posted By
Richard_Turvey
Aug 22, 2006
Views
162
Replies
3
Status
Closed
Hi, I’m having real problems with the help system. When I try to access help I get the missing shortcut window which asks for the location of ahc.exe. Now I’ve uninstalled everything then reinstalled but that still didn’t fix it. I’ve also done a search for that exe and it’s nowhere to be found on my pc. Now the wierd thing is this all worked when I first installed everything but just suddenly stopped and I cant seem to get it going again.

I also found the help centers install file (.msi) on the first cd and tried installing that again but it wouldn’t reinstall as it said there was a newer version already installed. And it definately isn’t becuase in the program files/adobe directory there is no help center sub directory

Any advice folks ?

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JJ
John Joslin
Aug 22, 2006
Have you read this in the FAQs?

<http://www.adobeforums.com/cgi-bin/webx/.3bbb6bdd>
RT
Richard_Turvey
Aug 23, 2006
Well that was painfull.

Thanks John, that link helped me fix it. Although it took a while as the install for the newer version of help froze twice.

All fixed now. All I can say is when an adobe product is good it’s bloody good.. but when it’s bad it’s horrible.

Thanks again.
JJ
John Joslin
Aug 23, 2006
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