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I am having a similar but not identical problem with PS 7.01 under Windows XP SP2 (this problem does NOT occur with the same PS version installed on the same computer under Windows 98 SE):
PROBLEM DESCRIPTION:
When the File Browser is visible, the left hand directory tree is entirely useless – all that shows is a grayed-out file folder image that appears to be at the bottom of a file directory tree – but the sliders don’t work, there is no + next to the one folder, and like the first poster, I’m a photographer, and this is enough of a hassle to keep me using Windows 98 as my primary OS. I’d really like to solve this problem and use XP – it does some things better than 98SE.
THINGS THAT DIDN’T FIX THE PROBLEM
Other than the post to which this post replies (and its thread), I have searched Adobe’s FAQ, support knowledge base, the PS Help file, all without finding anything at all about this issue.
I have tried recreating the prefs file, uninstalling and reinstalling Photoshop (including the 7.01 update), and nothing seems to help (I even tried installing using XP’s "Compatability" option from the properties menu of the Autorun.exe file on the PS installation CD, which lies to the install program by pretending it is running under a different version of Windows – I told it it was under W200, didn’t help.) I haven’t tried installing in safe mode (but I promise I will, and to reply to my own post if that fixes it) because every other piece of software and the OS as a whole works flawlessly, all my drivers and system BIOS are up to date – this seems to be a PS bug, perhaps somewhat platform specific – anyone out there who’s had this problem and solved it?
For what it’s worth, here are the hardware details of my system: MB ASUS P4P 800-E Deluxe (AMI BIOS v. 1009.003) P4 3.2GHz 1 GB PC3200 XP drive is a WD EIDE 80 GB, 98 drive is a WD 37GB SATA Raptor, data on both of those drives as well as on a mirrored RAID array of 2 Maxtor 120 PO EIDE drives. Video display adapter is a Radeon 7000 series in AGP slot (with the latest non-beta driver from ATI).
Unlike the average consumer or corporate IT department, my XP installation uses the FAT32 file system (just like W98SE), not NTFS – although why that might make any difference, I can’t imagine.
PROBLEM DESCRIPTION:
When the File Browser is visible, the left hand directory tree is entirely useless – all that shows is a grayed-out file folder image that appears to be at the bottom of a file directory tree – but the sliders don’t work, there is no + next to the one folder, and like the first poster, I’m a photographer, and this is enough of a hassle to keep me using Windows 98 as my primary OS. I’d really like to solve this problem and use XP – it does some things better than 98SE.
THINGS THAT DIDN’T FIX THE PROBLEM
Other than the post to which this post replies (and its thread), I have searched Adobe’s FAQ, support knowledge base, the PS Help file, all without finding anything at all about this issue.
I have tried recreating the prefs file, uninstalling and reinstalling Photoshop (including the 7.01 update), and nothing seems to help (I even tried installing using XP’s "Compatability" option from the properties menu of the Autorun.exe file on the PS installation CD, which lies to the install program by pretending it is running under a different version of Windows – I told it it was under W200, didn’t help.) I haven’t tried installing in safe mode (but I promise I will, and to reply to my own post if that fixes it) because every other piece of software and the OS as a whole works flawlessly, all my drivers and system BIOS are up to date – this seems to be a PS bug, perhaps somewhat platform specific – anyone out there who’s had this problem and solved it?
For what it’s worth, here are the hardware details of my system: MB ASUS P4P 800-E Deluxe (AMI BIOS v. 1009.003) P4 3.2GHz 1 GB PC3200 XP drive is a WD EIDE 80 GB, 98 drive is a WD 37GB SATA Raptor, data on both of those drives as well as on a mirrored RAID array of 2 Maxtor 120 PO EIDE drives. Video display adapter is a Radeon 7000 series in AGP slot (with the latest non-beta driver from ATI).
Unlike the average consumer or corporate IT department, my XP installation uses the FAT32 file system (just like W98SE), not NTFS – although why that might make any difference, I can’t imagine.
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