DIsappointed in Adobe

NS
Posted By
nic_summers
Sep 12, 2006
Views
365
Replies
12
Status
Closed
the opening message reads, "You are not allowed to continue because your account does not have the proper priviledges. Please log in and using an account with administrator priviledges and try again" I sent this error message to Adobe yesterday and I have yet to hear back. I called today also their help desk. I waited 1 -ONE- F..king hour on hold and finally gave up. I understand why people use pirate software now. I paid a lot of money for this copy directly from Adobe and I want to know why I can not, get a response back from them, and also why I can not use this software today, when I was using it the day before yesterday. I can’t open the program at all other than to get this above response. Somebody help me.
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DM
dave_milbut
Sep 12, 2006
your windows account need administrator access, or at least several aspects of it. see this faq:

<http://www.adobeforums.com/cgi-bin/webx/.3bb46518/0>
S
sfb
Sep 12, 2006
Have you tried logging in and starting Photoshop using an account with an administrative privileges?

wrote in message
the opening message reads, "You are not allowed to continue because your account does not have the proper priviledges. Please log in and using an account with administrator priviledges and try again" I sent this error message to Adobe yesterday and I have yet to hear back. I called today also their help desk. I waited 1 -ONE- F..king hour on hold and finally gave up. I understand why people use pirate software now. I paid a lot of money for this copy directly from Adobe and I want to know why I can not, get a response back from them, and also why I can not use this software today, when I was using it the day before yesterday. I can’t open the program at all other than to get this above response. Somebody help me.
B
beerfueled
Sep 12, 2006
"I understand why people use pirate software now."

Certainly one of the most idiotic things ever said in this forum. People use pirated software because they are thieves who want something for nothing.

And maybe one of the reasons you were on hold for one hour when you called Adobe support is because the lines are clogged with calls from users who assume all their problems are caused by the Adobe product, or by users who don’t bother to read any help documentation.

-larry
DM
Don_McCahill
Sep 12, 2006
If you need administrative priviledges to run the legitimate software, how is pirated software going to help you? It will also require that you have proper priviledges.
AC
Art Campbell
Sep 12, 2006
Don,
It’s really not fair to use logic in this thread…

Art
RD
reed_d
Sep 13, 2006
Join the club. I got old waiting on the 800 # and tried the I pay line. After some time I got someone and after 15 min and some transfers and more time I got someone who went off to a database for awhile on my nickel, quite a few nickels, came back with an article to email to me. Article didn’t cover my problem but might have something in it. That was two days ago and still waiting for article that didn’t cover my problem.

Wouldn’t touch a pirated copy but at least they didn’t pay for support. I did.
Y
YrbkMgr
Sep 13, 2006
My rule of thumb is, any idiot can, and usually will, pick up a telephone. So I never call for tech support – almost never, Linsys was amazing, but that’s the only one I’ve ever found.

So, while I empathize with the tech support fiasco, I have been trained not to use them – because most are idiots, and overworked, and don’t really care.

That’s why posting your issues to a forum, like this one, can usually resolve an issue dramatically faster. <shrug>

My two cents…

Peace,
Tony
JJ
John Joslin
Sep 13, 2006
Having never needed Adobe telephone support I wouldn’t know about them but a lot of companies now direct you to web sites, knowledge bases and user forums during the first minutes of the wait for a human.

If they don’t do it, maybe Adobe should do this.

PS: As far as human help is concerned, I found the Belkin people excellent: knowledgeable, polite and FREE! Maybe it’s something about routers.
LL
Lewis Lorton
Sep 13, 2006
wrote:
the opening message reads, "You are not allowed to continue because your account does not have the proper priviledges. Please log in and using an account with administrator priviledges and try again" I sent this error message to Adobe yesterday and I have yet to hear back. I called today also their help desk. I waited 1 -ONE- F..king hour on hold and finally gave up. I understand why people use pirate software now. I paid a lot of money for this copy directly from Adobe and I want to know why I can not, get a response back from them, and also why I can not use this software today, when I was using it the day before yesterday. I can’t open the program at all other than to get this above response. Somebody help me.

If you are installing the software, therein lies the problem. You need to be an admin to install, once beyond that any user is probably ok.
BR
Bill_Reichert
Sep 24, 2006
I’;m having the same problem, and I AM the sysop. I just want to know how to validate.
CC
Chris_Cox
Sep 24, 2006
The message means what it says: you need administrator privledges. If you get that message, you aren’t properly set up as administrator (or something is VERY busted on your system, so it’s confused about permissions).
LH
Lawrence_Hudetz
Sep 25, 2006
Epson tech support is quite good. The first line techs will kick you upstairs if necessary and then they work to resolution.

HP computer support was also knowlegeble and helpful. I just didn’t like the computer itself.

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