Photoshop CS2 rebooting when opening a 3 GB file from DVD

MP
Posted By
matt_pelot
Sep 21, 2006
Views
248
Replies
4
Status
Closed
I work for a computer vendor. One of my customers bought a machine (athlon x2 4800 4 gbs of mem) and is attempting to open a 3GB file from DVD the machine reboots when attempting to open the file. I have replaced almost every component in the machine attempting to get this to work it keeps rebooting. If I download the file to the hard drive it works fine and opens okay. The customer is admit about wanting to open the file from the DVD and states that a friend can do it on his machine. Do anyone have any advise/things to try?

Matt
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chrisjbirchall
Sep 21, 2006
All I can say is I always find things happen better when I copy a large file (on a number of files) to the local drive first, then open them from there. Much the same as when working across a network.
MD
Michael_D_Sullivan
Sep 22, 2006
How much RAM does the box have, and what are its virtual memory settings? How much free space is there on the disk holding the temp directory (usually C:) and the PS scratch file?
L
LenHewitt
Sep 22, 2006
If the machine is re-booting, I would suspect a driver as you have ruled out hardware problems.
MP
matt_pelot
Sep 22, 2006
After a long night of troubleshooting I have found the culprit. The system was powered by a 500w power supply. I hooked a 600w power supply up and the system is now working! Thanks for everyone’s help!

Matt

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