Views
900
Replies
8
Status
Closed
Running XP, CS2 (Gigs upon gigs of RAM and HD)
Customer is trying to send me a Xmas Card they "designed" themselves. It is a JPG file, and in Outlook Express you can "see" it in the message pane, but when you download the attachment and try to open in Photoshop it gives the error message
"could not complete your request because an invalid JPG DQT quantizer value is found". Is this some sort of encoding from whatever "software" she used that’s embedded for copyright protection? Anyone know? Google and forum searches are getting me nada, (a few palm piolet references that don’t seem to be related or helpful) and I’d like to have an explanation for her so she doesn’t think I’m an idiot that can’t open a simple JPG file. Also: When opening in Adobe Acro to PDF get "insufficient data" message, and InDesign says "image may be corrupt" and won’t place.
Customer is trying to send me a Xmas Card they "designed" themselves. It is a JPG file, and in Outlook Express you can "see" it in the message pane, but when you download the attachment and try to open in Photoshop it gives the error message
"could not complete your request because an invalid JPG DQT quantizer value is found". Is this some sort of encoding from whatever "software" she used that’s embedded for copyright protection? Anyone know? Google and forum searches are getting me nada, (a few palm piolet references that don’t seem to be related or helpful) and I’d like to have an explanation for her so she doesn’t think I’m an idiot that can’t open a simple JPG file. Also: When opening in Adobe Acro to PDF get "insufficient data" message, and InDesign says "image may be corrupt" and won’t place.
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