Photoshop reboots PC

CB
Posted By
chobb_barnett
Dec 10, 2006
Views
236
Replies
9
Status
Closed
Hi,

CS2 has started rebooting my PC. It’s always when I ‘do’ something like press on my Wacom with the pen when drawing, hit Return on the keyboard or even something like File > Open. I rarely get more than 10 minutes out of CS2 before it restarts. If I leave CS2 open it’s fine – it always happens when I either click something, draw something or press a key.

It started since I put a newer graphics card in my PC. I’m running the latest drivers (I’ve tried several versions) and the power supply as a good 500w Antec. When I play 3D games for hours there is never any problem, so it can’t be insufficient power or heat build up.

I’ve tried deleting my preferences and re-installing CS2 but no luck. I’ve also tried dropping RAM Prefs to 55%.

Any ideas?

CS2 9.0.2
Windows XP Pro SP2
Asrock Dual-SATAII mobo
Athlon 64 3700+
3GB RAM
30GB Scratch
GeForce 7900 GTO

Thanks.
Related Tags
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P
Pipkin
Dec 10, 2006
Try to see on BSOD what is the reason for rebooting.
(Uncheck ‘Automatically Restart’ in System Properties > Advanced > Startup and Recovery > System failure)
Maybe it was any driver failure…
BL
Bob Levine
Dec 10, 2006
Photoshop is not what’s rebooting your computer. It’s likely some bad hardware somewhere that’s being taxed by Photoshop. Other causes could be a bad BIOS or flakey driver.

Try pulling some RAM out of the machine. If that doesn’t work, then try turning video acceleration down to zero to test the video driver. Then check for an updated BIOS.

Also check with the MOBO manufacturer to see if they’re aware of any known issues.

Bob
RK
Rob_Keijzer
Dec 10, 2006
I’d research the newly installed graphics card and its driver. Shut down the pc and pull out the graphics card, and reseat it. uninstall the driver and reinstall it.

Rob
CC
Chris_Cox
Dec 11, 2006
Also, see the FAQ entry…
DM
dave_milbut
Dec 11, 2006
I agree w/pipkin. first turn off auto reboot on failure and see if a blue screen comes up that might show it’s caused by a driver before messing with pulling ram and such. if it STILL reboots with no error then of course something on the box is toast.
CB
chobb_barnett
Dec 11, 2006
Pipkin: I’ve unchecked ‘Automatically Restart’ so we’ll see what happens.

Robert: I’ve just updated the BIOS.

Rob: I’ve uninstalled and re-installed the card.

I’m planning on doing some work later tonight so I’ll see how things go.

Thanks for the help, guys.
CB
chobb_barnett
Dec 11, 2006
Right then; it was the RAM. When I updated the BIOS I noticed that the new (default) RAM settings were different than before I updated. It seems that the RAM was clocked higher than it should have been. I didn’t do this, so maybe the BIOS was a bit flaky.

Anyway, I’ve been working for about 2 hours and it’s not rebooted. Which is easily the longest it’s been for ages.

Thanks for the help.
CC
Chris_Cox
Dec 11, 2006
Let us know if it continues to be a problem.

And enjoy your Photoshop!
LH
Lawrence_Hudetz
Dec 12, 2006
Be careful with the RAM clock, especially the 533 MHz and 667MHz.

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