Photoshop CS2 9.0 fails to open when initializing menus

PN
Posted By
philip_nakagawa
Dec 10, 2006
Views
2190
Replies
8
Status
Closed
When I start CS2, the splash screen loads until it says "initializing menus" then stops loading. the splash frame stays frozen on the screen but the computer does not freeze.

In fact, all of the menu buttons (file, edit, view, etc.) work fine. i can change my color settings, preferences, etc. but cannot open an image or new image. when i try it gives the error of "Could not complete your request because photoshop cannot create any more windows". upon closing cs2, i get a c++ runtime error message.

Adobe bridge and other adobe programs work fine.

Ive tried numerous solutions to no avail such as complete uninstall/reinstall, defrag, prefs file deletion (then deleting all .psp files in that folder), running in safe vga mode, updating to 9.02, new user account, plugin deletion, font deletion…

none worked and it was just yesterday that everything was fine.

Thanks for the help.

SYSTEM INFO:

Adobe Photoshop CS2 9.0
Dell Latitude d610
Windows XP Pro Service Pack 2
Intel 2GHz with 1 gig of ram
20 gigs free disk space
Video card: Mobile Intel 915GM/GMS Express

no printers or twain devices
Related Tags
fail initialization menu open

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Y
YrbkMgr
Dec 10, 2006
complete uninstall/reinstall, defrag, prefs file deletion (then deleting all .psp files in that folder),

then it’s not a photoshop issue. What changed?
PN
philip_nakagawa
Dec 10, 2006
Nothing changed. And every other program i have works fine.

Any ideas?
Y
YrbkMgr
Dec 10, 2006
If you’ve uninstalled photoshop and truly reset your preferences, that generally points to a machine/other software issue.

The thing I don’t know about is the error message "Could not complete your request because photoshop cannot create any more windows" followed by the runtime error.

Keep checking back though because someone else may have some insight.
EH
Ed_Hannigan
Dec 11, 2006
This probably won’t do any good, but try a System Restore to a day or two ago. What the heck; it might work. I’m thinking SOMETHING changed on your system whether you know it or not.

I am surprised resetting Prefs didn’t do the trick.

EDIT: You deleted those .psp files with Photoshop not running I hope. right?
PN
philip_nakagawa
Dec 11, 2006
Thanks Ed, it seems we’ve taken a small step in the right direction.

Performed a system restore with some interesting (but as of yet unsuccessful) results.

Now when I start up CS2 it gets past the "initializing menus" but then I get 7 popup alerts:

"Could not load default gradients because the file could not be found"

"Could not load default patterns because the file could not be found"

"Could not load default contours because the file could not be found"

"Could not load default styles because the file could not be found"

"Could not load default custom shapes because the file could not be found"

"Could not load default tool presets because the file could not be found"

"Could not initialize Photoshop because a required text resources file is missing"

Then CS2 shuts down.

Where do you think I should take it from here? reinstall/repair (without uninstalling) in add programs? go inside the adobe folders myself?
PN
philip_nakagawa
Dec 11, 2006
Just checked program files\adobe\adobe photoshop cs2\presets

the gradients, patterns, contours, styles, custom shapes, tools folders are all empty. in fact, most of the folders in the presets folder are empty.
RK
Rob_Keijzer
Dec 11, 2006
Probably doesn’t help, but try this: first copy the Photoshop folder on the CD to a temporary folder on your HDD, then install from there.

Rob
PN
philip_nakagawa
Dec 11, 2006
All is well!!!

Thanks to everyone, especially you Ed who pointed me in the right direction.

I did a reinstall/repair on top of the restored version of cs2 and it worked!

Crossing my fingers that everything stays functional. Still have no idea what changed on my machine to mess everything up.

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