Alt Command Unable to Access Menu

TJ
Posted By
Tony_J_Wang
Dec 26, 2006
Views
443
Replies
9
Status
Closed
My menu greys out when I use my keyboard’s ALT button, but is fine when I use my mouse. Any suggestions?

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B
Bernie
Dec 26, 2006
Any suggestions?

Yes, give us more info.

What OS, version of PS etc…

LenHewitt, "How To Get Help Quickly" #, 4 Mar 2004 7:27 am </cgi-bin/webx?50>
TJ
Tony_J_Wang
Dec 26, 2006
Microsoft Windows XP Tablet PC Edition; Adobe Photoshop CS2 Student Edition
EH
Ed_Hannigan
Dec 26, 2006
Is this new behavior? If so, try resetting Preferences.
EH
Ed_Hannigan
Dec 26, 2006
Forgot to ask. Is it working in other programs?
TJ
Tony_J_Wang
Dec 26, 2006
I don’t think this is new. How do I reset preferences?

My alt key works with Microsoft Word, Internet Explorer, and Adobe InDesign. My alt key selects the menu commands in Photoshop but the choices are greyed. My alt key in Illustrator doesn’t seem to select the menu, but I can alt-F4.
B
Bernie
Dec 26, 2006
How do I reset preferences?

See this FAQ:

<http://www.adobeforums.com/cgi-bin/webx/.ef4a07f/1?14@@>
TJ
Tony_J_Wang
Dec 26, 2006
I reset my preferences and am still unable to access menu commands with the Alt key. For example, I cannot create a new document when using the Alt key to select from the menu.
EH
Ed_Hannigan
Dec 26, 2006
Does the old Ctrl-N work to make a new doc?

EDIT: Fully updated?

I don’t know. It works in CS for me.
TJ
Tony_J_Wang
Dec 27, 2006
Ctrl-N works but I can’t press Alt, then select from the menu "new document" because it is greyed out. My version is fully updated.

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