Earlier today I created a new preset for use when I am creating multiple advertisements at the same size in photoshop with certain dimensions, etc.
Since then, I have not been able to open any existing photos on our network at all!
I go to File>Open, and Photoshop keeps trying to create a "New" file instead, and then the dialog box opens that asks me for the New file dimensions instead of opening the requested photo at it’s own size and settings.
I have tried to dump the preferences when I open Photoshop, to see if that helped, but no luck! ….any ideas?
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I have also tried rebooting my machine and reopening Photoshop afterwards…still no luck.
Is there a reason why the "Open" option would now default to "New" instead? …and better yet, does anyone know a fix other than reinstalling my Photoshop?
I work for a City Government, and have to have our IT Department do all software installations…I hate to lose all my tools and options that I just got the way I wanted them over this past few months since my upgrade! My programs are all set to do everything correctly with all of my added shapes, brushes, actions, etc. loaded.
Yes, I trashed the preferences, and it did not make a difference with the problems I am experiencing, so that is why I said I tried it, but it didn’t work.
….and yes, I know I can save off my presets and I could spend hours reinstalling everything to get it all back to where I was this morning if necessary. But, I was hoping that somebody might have heard of this problem before, and might be able to save me from having to go to that length. I work on VERY tight deadlines (as I am sure most everyone here does), and I am in the middle of a bunch of different projects which are due on varying days and times that must be met in the next week…I really don’t have time to go to that trouble of spending hours with my IT Department if I don’t absolutely HAVE to, ya’ know?
Thanks for your input though… any other suggestions? 🙂 L-
And consider this, it may well be a network glitch and nothing to do with Photoshop. Wouldn’t be the first time. Maybe you should get the IT guy involved anyway.
Does a ‘drag-n-drop into PS from Windows Explorer work to open your files? Do the images open in other apps like IE or picture/fax viewer? If yes at least the files are OK. I don’t think the network has anything to do with it – we regularly open huge files from our NAS over Gbit LAN. But like Ed said, talk to IT folks. I remember this happening to me a long time ago but don’t recall how it was fixed. Save all your actions, brushes, ect. off somewhere and have IT un-re install PS. Try using(or changing?)the default workspace first.
The files I deal with, and where they are stored have never been an issue for us.
I have worked in this position and in this environment with this workflow for 6 1/2 years so far, and feel that that is not the problem.
There is no way that I can move all of the files I deal with every year to a local place, due to size/storage capacities, and also because it would cause a file linking nightmare for everyone!
Trying TLL’s suggestions now…just a few more minutes and I will update you all with the results…
Well, first I tried dragging and dropping the files into Photoshop from Windows Explorer with the same results. Ugh!
Then I tried opening the files with Windows Picture Viewer, and it said that there was "No Preview Available".
So TLL, you got me thinking about the files being the problem, and NOT Photoshop…why didn’t I think of that? It’s not always Photoshop’s problem? LOL
Guess what the problem was? Now I’m going to sound so totally stupid (for not reallizing this sooner) I know…
The files I was trying to access were in a folder I that I had access permissions set for (and I could see the contents of), but I did not have full permissions to open/edit the files within that specific folder!
I had the whole file folder moved to a location that I could access with full permissions (where I store all of my other pictures and graphics), and now the photos within it open just fine for me!
So, if you ever have this problem, just make sure you have full rights to the folder AND the files within where you are accessing the graphic/photo.
When you save and open files across a network or from removable media, many variables affect application performance. Consequently, some problems (for example, damaged files, denied access, or slow performance) occur more frequently when you work across a network or from removable media than when you work from a local hard disk. In these situations, Adobe Photoshop may return one of the following error messages:
Just because you haven’t had a problem for 6 1/2 years doesn’t make it a good workflow.
Yes, but as I explained earlier Ed, in my case in is the only workflow option I have. I am NOT ABLE TO SAVE ALL OF THE FILES I WORK ON TO MY LOCAL DRIVES. So, that was not going to help me. Thanks for trying anyway. I’m just glad it was an overlook on my part, and not something more serious. …and at least I didn’t need to totally reinstall my PhotoShop! Whew!
Come on. You save the file to your local drive, work on it, transfer the finished work to the server. Hold onto the file a couple days just in case, then trash it off your hard drive.
Believe me, lots of people work this way. I did for years in an office that had over a hundred Photoshop users, all working the same way (it was company policy and it makes sense).
But if you want to risk corrupted files, go ahead.
Ed, Obviously what works for some does not always work for others. In my case, that is not an acceptable workflow option for my current employer or coworkers to use. I should not have to have my workflow picked apart, just because I came on here to ask about one file error I was getting. I have been working with various companies since the first PhotoShop came out, and in the last 20 years that I have been in the graphics industry, I have rarely had any "corrupt" files, and NONE due to my workflows on a network. In previous places of employ I had different workflow options, but I do not have those options here…therefore your suggestion would not work for me. Simple as that. Thanks again for trying.
Not picking on you. Just showing you what Adobe themselves recommend. It only takes once to ruin a whole bunch of work.
What do you do if your server goes down? What if there’s a major server meltdown? We had that happen once. Fortunately we had a tape backup system that ran every night, but obviously that couldn’t back up everything. A lot of the files were save only because users had the most recent versions on their hard drives.
If you say my suggestion wouldn’t work for you, fine. I can’t see why though.
Yes, I know what Adobe recommends, but it will not work here that way. We have several servers, and our entire network is backed up every night, so if there is ever a serious server problem, we would only lose what we did that day (which could still be huge), but unfortunately that is what we have to deal with where we are. I did not say it was the right workflow, just that it is one I’ve been working with here with no major problems the last 6 1/2 years. We can only do what we are allowed to do, ya know? The IT Department here would rather we NOT work locally, in case our local machine crashes and we lose everything that way. At that point there is NO backup, not even to the night before! Many of the files we work in here are shared files, that several people have their hands in too. …and many of our projects are on-going for many days, and not done in one day by one person that can save it locally and then transfer (along with all of its fonts and linked graphics, etc.) to the network upon completion. There is no way we could work that way at all here. Thanks for your concern, and it is duly noted. Now, if only it was a perfect world where we could all work in perfect environments and with perfect workflows, huh? Hehehee…Have a great day!
At that point there is NO backup, not even to the night before!
When you pull something off a server the original remains on the server. So that doesn’t make sense.
The rest of your concerns can be dealt with as well. Surely more than one person is not working on the same Photoshop file at the same time? We had several people working on jobs collaboratively too, all the time.
I understand company requirements. I also would speak up and suggest they change to a more reasonable workflow and show them why.
Sounds to me like you have a version control nightmare in the making, but that’s onoy my opinion.
When you pull a specific file off of the server, the original is still there from the night before’s backup, correct. I am talking about the changed file that you are saying to save locally while you are working on it that would be lost and not backed up at all if your machine crashes during the days you are working on it locally (the file would have been backed up though the night before, if it was saved on the network instead). Your suggestion would only work for us if each time anyone went and made changes to a file, they saved it locally to change it on their machine initially, resaved it to the network (along with all of its linked graphics and fonts, etc.) for the nightly backup, AND kept it on their local machine each time to continue working from each day until the file was completed. Why go to all the extra work to create two or more files essentially then? THAT would cause us a versioning nightmare, if anything did I would think! For us it saves time (and the possibilty of somebody’s older file being saved over somebody’s newer file each night) to just work from the server files and save to the server as we go along too. That way we are always in the most recent version of the file, and backing it up every night with the rest of the network and it’s links, etc. If the server crashes, we can go to the previous night’s file and go from there if we have to.
THAT would cause us a versioning nightmare, if anything did I would think!
there’s plenty of software to handle version control. google pvcs or source safe or even adobe’s version cue can be used for this. or just google "version control software". we use pvcs. see: <http://www.serena.com/US/products/pvcs/index.aspx>
your company is flirting with disaster if it works like the way you describe.
Your suggestion would only work for us if each time anyone went and made changes to a file, they saved it locally to change it on their machine initially, resaved it to the network (along with all of its linked graphics and fonts, etc.) for the nightly backup,
a days work should be checked back into the server nightly anyway.
. Why go to all the extra work to create two or more files essentially then?
I don’t work for some rinky-dink company. I work for a City Government. Believe me, we value our data here! With several servers, and backups done to our entire network every night, I hardly feel I am flirting with disaster here! We are firmly ensconced in many levels of security and backups here, due to the sensitive nature of our files and business requirements. Bottom line is that I do not have a choice but to work the way they tell me to, and taxpayer money dictates. We do not have the option to purchase additional versioning software or to change workflows that they feel are the correct ones to utilize here in the first place (They feel that just because I might lose some data back to the last night’s backup if a computer crashes, it is not a reason to change the way it is working for everyone else here). I do backup files regularly myself to CD’s & DVD’s, (if they are old files I may refer to again someday, and if I need to free up space on the server from old files that are no longer used). Sometimes you have to do things the way that you are told to do them, and they have been working fine so far…So, until I am told to do it differently here, I will continue to do things this way.
We would copy to the server every night, when taking a break or going to lunch. The danger of losing data due to a local crash is real but vanishingly small if you know what you are doing. On the other hand, if your server burns you are SOL and we are okay.
Not sure what your point is about fonts, etc. is. We all had the same font set on all our machines Also not sure what you mean about linked graphics.
Whatever works for you. I would just be very wary of any workflow that the software company specifically warns against.
Yeh, you have more employees than our entire City? Hahaha, that’s funny. You have no idea how many people we have here. But, that must be why you are posting here on this thread today, because you have so many employees that you have nothing else to do? …and you feel you must try to save the rest of the world’s problems in PhotoShop and their workflows? That’s why you guys can pick on other people’s workflows, even though they have stated numerous times that there is no way that what you are suggesting will work for them? Because you are trying to share your fruits? Give me a break. A suggestion would have been fine, and was well taken several posts ago. This has been more of an attack. Thanks! Well, I sure am glad I don’t have as many employees as you say you do, or I would be way to busy to enjoy my job at all, much less post here and pick apart other’s workflows. I am glad that our workflow works for us this way, and that our IT Department is as excellent as it is here. I do not feel that I have to worry. Thanks again for your suggestions… Take Care!
Thank goodness I didn’t have to ask for any real help here. I wondered why there were so few posters on these forums, and now I know why. There are way to many people here that make others feel like they aren’t working properly or are doing things wrong instead of genuinely wanting to help others and leaving them alone once the issue is resolved to go about their business. Yes, this is our citizen’s taxpayer dollars at work here, trying to fix problems as they come up for FREE, instead of asking to pay taxpayer dollars for fee based support elsewhere. Thanks for pointing that out. I wasn’t crabby until you guys made me that way with your attacks on this thread. …and if you’ll notice, I have still remained thankful at the end of each post I have replied to. So, thanks again!
Sounds like the bad attitude is from those that think they do no wrong and can pick on others workflows that are working just fine for them. Thanks for pointing out all of my workflow problems, even though the issue on this thread was already resolved multiple posts earlier anyway. I don’t know about everyone else that posts on these forums, but it really makes my day to have people come on and try to make me look foolish for the way I work when I have no choice but to work this way. The attacks weren’t to me physically, but to my workflow and then even to the fact that I am a City worker posting on here…too bad that people feel they need to demean others like this in public forums when they are only asking for simple answers. So, to those that actually did help, thanks again for all your help and for not trying to pick on me afterwards too…hope you all have a very nice week!
No one picked on your workflow. They just pointed out that
1) Adobe does no recommend it
and
2) There are other options no matter how many people work on the files to be safer.
A FWIW, I really doubt even the largest cities in the world hire as many graphic artists as work in many of the places I, Ed or Dave have worked/currently work for.
Hello Cybernetic- I heard that numerous times from the posters on this thread, even though that was NOT the issue that was the problem, OR why I originally posted here…the original problem was resolved, and NOT due to my workflow or the network several posts earlier. But, Thanks! The point was taken, and retaken and retaken several times about my workflow being wrong. I’m so glad everyone would like to point it out again and again here. I’m sure that anyone who reads this thread will take it the same way too, and will know that you should never strictly work from a network server, but always back things up numerous times to locally saved files and not take any chances, no matter what. Hopefully this thread will help someone else who can work that way too. 🙂
hi cn, i’m not a graphics designer, i’m a programmer. we still need to keep files backed up and share them among multiple team members. and i was speaking literally about the size of the co. i work for. i KNOW we have more full time, not including contract or part-time employees than my current town has people or my last one which was 10x as big as my current town. (>20000 emp.).
hey you try to help and move on when it’s not wanted. no skin off my back. cheers y’all.
I was NOT ungrateful! I was VERY thankful in every response to those who helped me with my original issue! I cannot speak for our IT Department, and only explained here that I cannot change their poilcies in my position. I can only continue to work the way they have set the guidelines for… I just didn’t respond well to those that continually ripped on the workflow I use here (since I am not allowed to do it differently). I have no choice but to work the way I am directed to in this position. My, aren’t you nice to say those kinds of things about it, when you were not even in on the whole thing! Thanks for trying to help, I guess?
Sorry to hear that John, and thanks for letting me know I came across that way… I was just trying to explain to those that were knocking it, why I work the way I do, and how it works for us here (whether right or wrong). I never meant to sound like a know-it-all at all! I am far from that! I am the first one to look for help when I have a problem, and to try to help others if I am able. I have not posted much on here for lack of time, and now will probably avoid it if possible, since I am getting this type of stuff on here. It’s too bad, as this is a great idea for those that need a little advice once in awhile. (if only it stayed as just a little advice, ya’ know?) Maybe I’ll post more if I ever do know it all! LOL 🙂
