Photoshop suddenly closes-and I’m already deleting the Prefs

CH
Posted By
Cheryl_Hendricks
Feb 2, 2007
Views
289
Replies
3
Status
Closed
The program stays open maybe 5 minutes, allows me to get a couple of jpgs resized and saved, then it closes suddenly. There doesn’t seem to be any specific reason.

I’m going in a deleting the Preferences (in fact, deleted all the psp). Uninstalled and reinstalled, run all kinds of virus, worm, adware and security checks. This problem first started when I would be working in Illustrator, now it’s moved to Photoshop.

I have a brand new computer (01/03/07), 1 GM RAM. I used this same software on an older computer until Jan, but only 512 RAM. It doesn’t matter whether I’ve only got Photoshop open, or whether I’ve got other things open.

I need help! And I’m not particularly tech savvy, so detailed instructions would be appreciated.

Cheryl
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close delete preference

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CH
Cheryl_Hendricks
Feb 2, 2007
By the way…didn’t have a problem running Photoshop on the older and slower computer.

Cheryl
JB
John_Bean_UK
Feb 2, 2007
The symptoms you describe are very probably faulty RAM.
Photoshop is more sensitive to bad memory than some other programs, and the fact this is a new, unknown computer is further indication.

Since it’s new I’d advise you report it as faulty to your vendor, and suggest they test the RAM for you.

—
John Bean
DO
David_Orman
Feb 3, 2007
Sounds like RAM, or potentially overheating problems.

Get a copy of memtest86+ ( <http://www.memtest.org/> ) and test your RAM yourself. No need to pay big $$$ for them to do a less thorough test than you can do yourself. 🙂

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