Adobe Support Really Sucks!

Just hope you never have to deal with Adobe Support. They are clueless.

That’s quite enough. If you want to complain to Adobe, please do it directly. Nobody here can do a thing about it.

BTW, I’ve yet to deal with any company that’s real fast to issue refunds.

Bob

I was shocked when i got a reBATE from kodak for the 1400 printer in about 2 weeks! (btw, they upped the rebate from 75 to 100 bux if anyone’s looking for a good dye-sub photo printer). In my experience that’s way rarer than getting a quick refund! 🙂

lawrence, as bob said, this is the user to user area, we can’t help. we can commiserate, but not help.

dave

Guess its good to have friends in high places…

From: Bruce Chizen
Subject: RE: Still not refund! Adobe Forums – Adobe Support Really Sucks! Date: February 6, 2007 7:58:15 PM EST
To:

Larry,

Thanks for passing on. I am sorry for the poor service. I will have someone address it ASAP.

Sincerely,

Bruce

Yeah. Right.

way to go larry. good luck.

Thanks for passing on.

Hmmm. What would Freud say? <g>

Bob

Freud is so… two centuries ago.

What would he say about the Lounge???

for those of you interested….the rest just ignore it…

Terri,
A little more detail…..

So after a month waiting I contacted Mr. Chizen last
week and immediately got a call back from a nice lady
who was going to take care of me. So much to my
surprise several days elapsed and still no refund.

So I faxed the letter again and made repeated attempts
to contact support with no luck. Spent what seemed
like hours on hold…..So I finally called the sales
number (since I knew they would pick up the phone) and
she transferred me to support….now I’m on hold
again! So I had to repeat this process a couple of
time until the sales lady managed to get me to a human
being in support.

Support assured me that my request for a refund had
been approved (finally) and I asked when I might see
the refund on my credit card. His name was Duffe or
Buffe or something like that and he said he didn’t
know but assured me it would be taken care of and that
if I didn’t see the refund I should call support back.
Oh great.

So I explained that I had already been waiting a month
and wanted some idea of how long it would be….. a
couple of hours, days, weeks months years?? Expecting
the answer to be a couple of days he said he would see
what he could find out….and he put me on HOLD again.
He finally came back with an answer
……."…probably within a month or two!

I told him that this was unacceptable and asked to
speak to a supervisor…..on hold again for about 20
minutes. I finally hung up and contacted DCU.

Larry

— Terri Wood wrote:

Dear Lawrence, DCU has received your dispute form and will need the following information in order to process this claim for you

What was purchased Date of cancellation How it was canceled Whom you spoke with Merchants response upon your cancellation Please advise with 10 days so I may continue to process the claim thank you

Sincerely,

Terri Wood Electronic Services Center (508)804-9349 (508)804-3615 (fax)

LP- [Wed, 7 Feb 2007 18:08:04 -0800]:

for those of you interested….the rest just ignore it… So after a month waiting …

For usenet’ers — I don’t think this posts
back to Adobe.

Here’s what I experienced (the short story).

Bought one copy, discounted

Billed correctly. Never left the web server
so never was shipped (had one CSR tell me
he called the warehouse and personally spoke
to the manager who said it shipped that day;
all lies – not even possible to do that I was
later told). Getting long already. A week
later it was reordered, great I thought.
Now I get another receipt, but it’s regular
price. And, to top it off, it includes the
previous week’s order, so it’s way wrong as
you can easily suppose.

So, when it ships, I get yet another receipt
(I had four in total, only the first, web
reciept was correct). This one not only has
the last problem, but the total is now about
$1400. Haha! Yup, Adobe charge me $1400 (and
71 cents). Don’t ask me how it came to that
— it never did add up. This was when it was
redoing the order system. The actual charge
made was over $700; the $1400 is what I saw
on the emailed receipt.

So I go through the return hassle (this was
last October). Now, to make it short, even
though some manager-mister said the refund
was "approved", nothing happened until I told
my bank about it, and then the credit
appeared a few days after that (along with
the bank’s credit). It took over two months.
A terrible waste of my time.

By the way, I contacted Adobe before anything
ever shipped, by several days. I was told
in very simple words: We can’t stop the order!
A bunch of amateurs. If MSFT is to start giving
away (or sell for cheap) what Adobe has been
selling for a premium, I don’t see Adobe being
around much longer. Too bad, huh?

—
40th Floor – Software @ http://40th.com/
iPlay : the ultimate audio player for mobiles
mp3,mp4,m4a,aac,ogg,wma,flac,wav, play+record
parametric eq, xfeed, reverb; all on a mobile