I do have all the latest Windows updates. I did all the updating last week, but that hasn’t helped anything. All the computers in our network are WinXp, so we aren’t on a mixed system environment, so I don’t think that is causing the problem. I’ll do what the briansbuzz article suggests and see if that helps anyway.
Hi Greg,
While I’d not expect to find it as likely on a work PC as one at home, have you recently had Norton Utilities or SystemWorks installed? If so, try disabling Norton Protection (in the Properties of the Protected Recycle Bin) and see if that resolves your problem. This is something that can be done while Photoshop is open and, if it is the cause, you’ll see an immediate improvement. Note, I run SystemWorks 2003 concurrent with PS7 on a WinXP Pro system that has Norton Protection enabled, and I have no problem. Regardless, this was a common problem with PS6/Win2000 and remains so for some PS7/WinXP users I believe.
Regards,
Daryl
I did have Norton Anti-Virus installed recently. The problem was happening before I installed it though. I uninstalled it yesterday, as it was a free trial, and the problem is still there. So, I don’t think that anything Norton related is causing it. Thanks for the tip though. This problem is driving me crazy. I just think it’s stupid that it takes 3 minutes to open a 3k image.
I just did an experiment. Based on what Dave said above about mixed OS networks, I unplugged my network cable. Photoshop immediately worked perfectly! I guess other computers in our office building are causing the problem. Everyone in our office is using XP, but apparently not everyone in our building is. I didn’t think that other offices would cause this problem, but I guess they are. Now I just have to figure out how to get this fixed. I don’t want to have to disconnect from the net everytime I want to use Photoshop. 🙂
apply the reg fix that brian livingston describes in his article…
edit: btw, brian’s da man! he worked as a columnest for Info World for a long time. Recently let go and started an on-line addition of his column to great success. After about 2 months he got picked up by IW’s competetor e-Week (formerly PCWeek). He’s doing biweekly columns there.
Any window user can benifit by signing up for his free newsletter available from that link. There’s always something topical and useful!
No, I don’t work for Brian. Just a fan. He’s pulled my bacon out of many a fire!
I am having the same issue at work and have done the patch recommended on Brian’s page as well as unplugging from the network. I did a test on my 2.3 GHZ PC at home and my 3 GHZ at work and got very different results.
Opening a 115mb file
Home 30 secs
Work 1 minute 15-45 seconds
It starts to open the file but the status bar pauses then Photoshop shows as it is not responding… thus the application turns white for about a minute and finally opens the document. I have just don’t understand why it would be so slower on what is a faster machine. I have tried disabling the Symantec virus scan, but I am wondering what else could cause photoshop to perform so poorly. I have tossed the pref files by doing the ctrl + alt + shift… updating drives and de-fragging… any other suggestions?
I am experiencing the same slow opening problem when connected to a network. If I physically disconnect my cable, everything opens in a snap. I read Brian’s Buzz but "the problem can be fixed with a Registry change" doesn’t explain to me how to fix the problem.
Does anyone know the details of this?
Greg Pabst: did you solve your problem or are you still disconnecting your cable? Thanks…
