Still waiting for more info…
I trashed my preferences by holding the buttons of shift, ctrl, and alt when starting the photoshop.
Did you get a dialog box and click it away before Photoshop started?
Does your keyboard work OK in Windows and other applications?
Yes, I saw a dialog box pop up after i hold down the shift, ctrl, and atl buttons, and i click "yes" to deleted my preferences.
And also yes, my keyboard is working without any problem and other application like adobe illustrator.
What kinds of information do you need? Can you be more specific coz I think I have cover all the information already.
If there is anything I miss, please tell me.
Thank you
In post #3, you were advised to reinstall PS, but you have not yet responded to that.
Have you installed any new fonts, or installed a new program that may have installed fonts?
You may need to do a repair install of Windows.
Oh… I see! I did not reinstall PS yet…
I did not install any new fonts, but I did Install Adobe Acrobat 8, Adobe Illustractor CS2, and Adobe InDesign CS2.
That’s all I installed.
I will reinstall PS now!
I un-installed & re-installed the PS already and its version is back to 9.0! Besides, my shortcut keys are not working and the performance is somehow very slow.
What should I do now?
Do you happen to be using any Mozilla products? Firefox, Mozilla, Thunderbird, etc
Yes, I’m using Firefox 2.0!
Is there any problem about it coz I did not have this problem on Photoshop 7 even with firefox installed.
Firefox never gave me a problem!
Of course when you re-install a program you have to re-apply the patches. They are not on the CD!
How do I re-apply the patches?
The same way you did the first time around
You may need to redownload them if you haven’t kept them
I forgot what I did at the first time. Any clue?
Yes, it’s most likely you downloaded the patches from the Adobe website. They’re still available so just do that again.
As I said before:
You may need to redownload them if you haven’t kept them
Yes, I know but I dunno where can I download the patches. what patches files I should downland them? Please help me out.
Thank you
Open Photoshop. Go to Help>>Updates. It will download all the updates you need and install them.
I opened the Photoshop and select "Help" but the Update selection is in gray color, it did not allow me to click it. How?
