CS3 installation fail

MM
Posted By
Marcos_Muszynski
Apr 18, 2007
Views
8472
Replies
321
Status
Closed
I’m trying to install AE CS3 prerelease and PS CS3, but in both cases appears this trouble in the end:

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3 (or AE)
Component install failed

Shared components
Component install failed

I already cleaned beta registers on my pc (windows) as explained in this page: < http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 1056> but this errors don’t disappers.

Any suggestions?

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

DB
David_Bailey
Apr 18, 2007
I had the same issue and tried to clean off the beta like you did. Now the installer won’t even start, errors out about the installer database being corrupted. I’m waiting on a support case to see what Adobe suggests.
A
abcuser
Apr 18, 2007
Same problem here on WinXP, i’ve done the manual uninstall but no such luck. It all seems to stem from Adobe Anchor Service failing to install (you can probably see this in the windows event viewer in admin tools in control panel under the application section).
JA
Jason_Abbott
Apr 18, 2007
I had the same issue with manual cleaning resulting in a report of corrupted installer database. This thread has a possible solution:
<http://www.adobeforums.com/cgi-bin/webx/.3bc3ae38/6>
MM
Marcos_Muszynski
Apr 19, 2007
I use CS3Clean for win and nothing happens. The same problem continues.
LN
Larry_Nixon
Apr 20, 2007
I was having the same problem and I was able to solve it. It appears that it was an issue with Windows registry. I bought Max Registry Cleaner (www.maxregistrycleaner.com) and ran it. After the registry was cleaned up I was able to successfully load CS3. The price was $29.95.
SB
Scot_Baggett
Apr 20, 2007
I’m still having the same problems? Adobe, what are you going to do about this?
DM
dave_milbut
Apr 20, 2007
Adobe, what are you going to do about this?

maybe you should ask adobe instead of other users?
BS
Bert_Stanfield
Apr 21, 2007
Adobe has no anser so far. It seems that we are at their mercy on this specific issue. The problem is identical with few users. I can re-install cs3 beta fine, use script and add and remove and still no results with new cs3 upon install, it just quits during the process.
RU
Rented_User
Apr 21, 2007
I have the exact same issue, same error message. However, the only Adobe software I had installed previously on this machine is Acrobat 8. No CS2, no CS3 Beta, nothing.

I have a sneaky suspicion that’s its due to the Bonjour service, because the Event Log reports two Bonjour errors during the install process. And I did not have the Bonjour service installed before the CS3 install (I understand it comes with iTunes also).
FB
Fabio_Beccari
Apr 21, 2007
Same Problem

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3 (or AE)
Component install failed

Shared components
Component install failed
P
Pipkin
Apr 21, 2007
Similar problem. Installation runs, finishes and shows that Photoshop CS3 was not installed (only several Shared components). Nothing more information. It’s bad, because I need logs to clarify the source of the issue.
Tryed to log on WinXP under other User Account (as Administrator) but in this case, when this <http://www4.0zz0.com/2007/04/20/19/26975031.png> window open I got pop-up with something like Internet Explorer (???) script error… and everything was stopping.

No ideas about new Adobe adventure software…

P.S. I have already installed Photoshop CS2, Illustrator CS2, Acrobat 8 and ATM on my machine. Never have installed PS CS3 beta.

Bad job, Adobe!
P
paul
Apr 22, 2007
I’m having similar problems trying to upgrade Creative Suite 2 to CS3.

No answers here, but if you are looking for error logs check (in XP) Documents and Settings\<yourname>\Local Settings\Temp folder for files starting in MSI with a file type of .log (i.e. MSI3ccrmbl.log). Same files in Vista at Users\<yourname>\AppData\Local\Temp. These contain details about the installation errors.

Hope that helps somebody. Maybe eventually I can get this $500 upgrade installed!
MD
Michael_D_Sullivan
Apr 22, 2007
For XP users, try (1) disabling antivirus software that monitors disk activity and (2) uninstalling IE 7, both before running the PsCS3 installer. You can reenable the antivirus later, and reinstall IE 7 from the MS updates site.
BC
Bob_Caron
Apr 22, 2007
I figured out why Photoshop wouldn’t install.

Apparently if you have a 64 bit processor with DEP turned on the install will fail.

You will need to change your boot.ini file to have this setting:

/NoExecute=AlwaysOff

Here is the KB article on it:

<http://support.microsoft.com/kb/875352>
P
Pipkin
Apr 22, 2007
Nothing changed. No success. 🙁
THe only one way is – format C:, install fresh WinXp… and so on…
OF
Olav_Froelke
Apr 22, 2007
Problem trying to install CS3 Extended on windows XP sp2 media center edition.

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3
Component install failed

Shared components
Component install failed

I have never installed CS3 Beta but received my new disk of photoshop CS3 Extended, I do have CS2, Illustrator CS2, Acrobat professional 8 & Lightroom.
I have noticed that Bridge 1.0 is still there and that it did install Bridge CS3 (which works)and a few other shared components.
Also in the add & remove programs Photoshop CS3 is listed but only as 38.02MB a far cry from 200 + MB for CS2
HB
hans_b
Apr 23, 2007
I have two install stories: first t60 with no previous adobe program. Quick and easy.

Second, dual Opteron with XP media. Previously this system had CS3 beta and lightroom.

Unstalled both. Cleaned per the new script. Turned off DEP.

Started in Diagnostic mode, from different accounts etc… Clean registry etc…

Each and everytime I get an installer crash just after initialization.

Really, really frustrating!! Any suggestions very welcome
LH
Lawrence_Hudetz
Apr 23, 2007
I’m staying far, far away from upgrading. Our reward for being a beta tester is not a free download of the working version, but a mess of garbage we have to clean up.

W/O any upgrade, my beta CS3 Bridge now crashes XP.

The only answer seems to me is to FDisk C Drive and start over.
P
Pipkin
Apr 23, 2007
Do Adobe guys look through this topic at all? Or all of them are highly busy with CS3 selling?……..
JF
John_Fieber
Apr 23, 2007
Note, these are user to user forums, not technical support forums. For actual Adobe technical support, visit: <http://www.adobe.com/support/contact>

Although the title of knowledge base article may seem unrelated, I suspect a problem with the Flash Player installation: <http://www.adobe.com/go/kb401528>
TK
Thomas_Kaczmarek
Apr 23, 2007
I am amazed at this situation. Obviously a number of people are having the same type of problem. Is Adobe so oblivious as to totally disregard this topic, or are they just incapable of correcting the situation?

I have tried everything, to include that unbelievable manual extraction of innumerable files. I have spent 45 minutes on the phone with Tech. Support, and still no solution!

Still the same message, You have CS3 loaded, can’t load CS3

I have been using various Adobe products for many years, this is without a doubt the most annoying thing they have come up with, and not created a fix for, in a timely fashion, EVER! Perhaps they are over extended? Or perhaps they just don’t care……
DH
Dianna_Hall
Apr 23, 2007
Cleaning the registry worked for me ( I use Registry Mechanic).
S
scottbjones
Apr 23, 2007
Dianna,

Can you give a few details about what you actually found out or "how" you cleaned the registry?

Thanks
BB
Barbara_Ballmer
Apr 24, 2007
I am running Windows XP. I tried to install Photoshop CS3. Two drives would not recognize the disk yet they recognized other disks. An external drive did, but I had the same problem …only a few shared components were installed. I had turned off my virus software…tried installing from the desktop…don’t have Zone Alarm on my machine. I installed Lightroom last week, and it installed fine. I used "Add and Remove Programs" to remove any trace of CS3 before trying to install it yet another time. My version is an "Upgrade" and the latest version I have on my machine is CS2. I am not a Techie so I am not going to wipe my computer clean.

I cannot find the answer in Adobe’s technical support. I have tried what they said short of wiping everything from my computer and installing Windows XP and Photoshop CS3. I think that Adobe is probably reading these forums…or at least I would if I worked for Adobe.
JF
John_Fieber
Apr 24, 2007
Barbara,

Did you try what is described in <http://www.adobe.com/go/kb401528> ?

While that document is focused on the Creative Suite installer, the root problem that the fix addresses would produce the exact symptoms laid out in the in the first post of this thread.

(In a nutshell, the problem is that MSI, the fragile monster that it is, is confused about the install state of some previous version of Flash Player, so that when the CS3 flash player tries remove the old version, MSI falls over in its confusion and the new flash player can’t install. The solution described in the knowledge base article effectively MSI a good whallop on the head so that it forgets flash player was installed. I expect some of the registry cleaning tools voodoo described by others may accomplish the same end.)
S
scottbjones
Apr 24, 2007
I have the same problem as the first post. Multiple tries all failed. Have turned off all other running programs, uninstalled acrobat 8, turned off virus scan, run the CS3 cleaning utility at level 2, and as suggested by a post by Dianna, run Registry Mechanic finding a gillion registry "problems" which were "fixed" and still the same results.

I will look into the problem noted above by John. Boy I bet there are a lot of "strong" calls coming into the Adobe Installation help lines!
S
scottbjones
Apr 24, 2007
Looked into the suggested article above by John. It suggests running the MS install cleanup utility and looking for the "Macromedia Flash Player 8" entry and removing it. When I did this, there was no such entry so I did nothing.

Hmmmmmm, very frustrating indeed!
JF
John_Fieber
Apr 24, 2007
Scott,

Have you contacted installation technical support? They can look at the installer log file and probably pinpoint the problem.

(The logs are in [systemdrive]:\Program Files\Common Files\Adobe\Installers. Interpretation isn’t for the faint of heart, but searching for "Operation complete. Setting status: " where the status is something other than zero is a good start, as is searching for ERROR.)
EC
Ed_Castillo
Apr 24, 2007
I’m currently on day two of trying to get CS3 loaded. Receiving the same errors as the original post. I’m about ready to toss it out the window.. I am soooo frustrated with it at this point.

I’ve done just about everything I can think of. Shut down my firewall, anti virus, all applications running even in the background, cleaned the registry (several times now) removed all Adobe products etc. The only thing I haven’t done is try out Michael’s suggestion (post #13) has anyone attempted that yet or maybe have another suggestion?
MV
Mathias_Vejerslev
Apr 24, 2007
Did you try copying everything onto the harddrive and running install from there?
BB
Barbara_Ballmer
Apr 24, 2007
Mathias, I have tried copying it onto the hard drive and installing it from there. Same thing… no installation. I will look into John’s suggestion about Flash when I get home.. My problem is that I am not real computer savy about going into the registry messing with it and such. This shouldn’t be so hard for us to do. A lot of us are photographers and artists (at least as an avocation) and not computer specialists.
EC
Ed_Castillo
Apr 24, 2007
Yes, Copying to the harddrive was also tried . No luck that way either.
JN
John_Nyquist
Apr 24, 2007
I’m having the same problem as many of you. I’m hoping Adobe will come up with a solution shortly. I never had any of the beta products on my machine other than the Flash public preview. I’m getting this error (WinXP)
Errors: 2 component(s):
Adobe Design Premium CS3 (something like this)
Component install failed
Shared components
Component install failed
JN
John_Nyquist
Apr 24, 2007
I did have Acrobat 8 installed. I don’t know if that is a factor.
S
scottbjones
Apr 25, 2007
I got rid of Acrobat 8 also to no avail. Sigh….
BB
Barbara_Ballmer
Apr 25, 2007
I downloaded and ran the Windows Installer Cleanup Utility and couldn’t see any Flash …I know I have something to do with Flash Player 7 somewhere because I still have the original downloaded set-up exe files, and I ran the installation wizard…and it is in my Firefiox Plug-ins ..a dll file or something like that.
I did notice at the bottom of the cleanup utility list…. "Adobe Common File Installer". Does that have anything to do with anything since we are having problems with installing files? I am using "Add and Remove Programs" to uninstall the few components of CS3 that are installed with each failed installation before I try to install CS3 again.
S
scottbjones
Apr 25, 2007
SOLVED!!!!!!!!!!!!!!!!!!

OMG it turned out to be soooooo painfully simple. I noticed in my McAfee virus scan/firewall program that every time I tried to repair the install there was an attempt by the bonjour program to access the internet even though the program was not loaded on my machine (yet). Turns out on the initial try to load the program, I denied access of the Bonjour program on my firewall. I turned off everything (or so I thought) on previous attempts to install the program. It turns out that while I DID turn off virus scan, I never disabled the firewall which seemed to maintain a permanant prohibition to Bonjour that I could not change.

Once I temporarily turned off the firewall, thus letting Bonjour have one whack at the internet (but sneaky me, I had my modem on standby) the program loaded lickety split with no problems what so ever. Turned the firewall back on and all is well. ASTOUNDING!

God, I hope this helps some people!!!!!
SP
spyros_pe
Apr 25, 2007
I have exactly the same problem, with a fresh windows xp sp2 installation and only autodesk 3ds max 9 installed. No other adobe products installed.
GM
Greg_McAfee
Apr 25, 2007
Same issue for me. Tried everything. No luck. Just sent an email to Adobe Customer Service asking for a refund. This is absolutely pathetic. Believe me, I don’t need this upgrade that badly. CS2 works just fine for me.

This comes on the heels of a disappointing experience with Lightroom. I was disappointed with the sluggish performance, lack of automation, and inconsistency with Photoshop. I’ve decided to stop using Lightroom until these problems are addressed. But, at least that program installed!!

Regards,
Greg
JJ
John Joslin
Apr 25, 2007
Just trying to understand things.

If this infernal Bonjour program causes the installation to abort if it can’t call home, how can you install CS3 on a stand-alone machine not connected to the Internet?
DS
don_solomon
Apr 25, 2007
I have a dual boot XP Sp1 2 gig machine (not 64 bit)that I ran the Clean up Script on. CS3 would not install on that side of my computer–I get a message that the installation software is corrupt.

However, I decided to try the install on the other side of my dual boot system without using the clean up script–just a normal windows uninstall of the Beta CS3 and a simple registry clean with Advanced Uninstaller Pro. It installed perfectly the first time.

This is precisely the reason I have a dual boot system. And as extra insurance for these situations I also have a cloned second boot disk made with Acronis Workstation Pro 9.1 that will really save my butt if some application provider’s half assed installer fouls things up.
In this case, it worked the second time on the dula boot and I did not need the cloned disk.

My money is on the uninstall script being the culprit in my case–simply because my dual boot partitions were both identical. In all fairness, that script comes with a warning that it could foul things up! My advice, don’t run it unless you have a foolproof system backup to rely on.
JN
John_Nyquist
Apr 25, 2007
Last night I unistalled the copy of Acrobat 8 that had come with CS2 (yes CS2). I ran the clean up script. I tried to install CS3 again. Same 2 errors as before.

For the record, I turned off my virus protection and firewall before attempting the install. No joy 🙁
BB
Barbara_Ballmer
Apr 25, 2007
I had the " Bourjour" whatever unchecked and the firewall disabled and the virus checker disabled, and I still got the same messages at the end that CS3 could not be installed. I tried to install it in a safe type mode … did need the windows installer running… still no luck. Tried to install it on my laptop running Vista and it installed…haven’t activated it because I don’t want it on my laptop….so I haven’t tried to use it yet with Vista. I’ll try installing it again tonight on my desktop with several combinations of things disabled. I hate this. I am going to have a very expensive bird deterrent for the garden.
BB
Barbara_Ballmer
Apr 25, 2007
What I don’t understand is why two of my drives would not even recognize that the CS3 disk was in them. I plugged in an external drive and it read the disk. These two drives can read other disks, and I used one of them two weeks ago to install Lightroom. The utility on my computer also tested them and said they were fine.
MV
Mathias_Vejerslev
Apr 25, 2007
Damaged disk?
LH
Lawrence_Hudetz
Apr 25, 2007
The debug level I am seeing required here is close to matching the levels I see in doing my validation work. The minimum requirements for people applying for the job I have is 5 (five) year debugging hardware and software. Why a software provider to the arts should put out software with this installation load is beyond comprehension.
BB
Barbara_Ballmer
Apr 25, 2007
I don’t think so since this is a replacement disk, Mathias. My laptop read it fine and it installed quickly … not like the lengthy install that didn’t install on my desktop… I want it on my desktop if I am going to be able to see my photos and work with them. I agree with Lawrence … although my computer skills are rapidly improving. My day job is in R&D at a biotech company, and I hate to give up on things….until I have exhausted all leads. I don’t have enough training for these computer problems. But you know I will be messing with it again tonight….there has to be one little thing.
DM
dave_milbut
Apr 25, 2007
does the bonjour svc have a remover in add/remove programs? if so, it might be worth it to completely remove it before retrying the install.

also as mentioned, it’s part of itunes. might be worth it to uninstall that before trying to reinstall cs3 for the really troublesome cases.
D
dany
Apr 25, 2007
Dear all,

pls: help .

We have instalate the new windows system Vista + Ilustrator 10.0.03. Now we can not open or save Illustrator file anymore. Is it normale? Will be CS3 Illustrator the solution for this problem?

Pls: help,
Dany
DM
dave_milbut
Apr 25, 2007
you need to post this question in the illustrator forum dany. this is the photoshop forum.
MM
Marcos_Muszynski
Apr 25, 2007
uninstaling itunes, the problem continues
im tired :/
DM
dave_milbut
Apr 25, 2007
how about going into services and make sure it’s stopped.

start> settings> control panel> administrative tools> services.

look for

##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762##

and make sure it’s stopped or disabled (open it and set to disabled. you may have to reenable it after install if this works – go into standard mode b/c it takes over the screen in extended mode, then right click, select properties, hit the button that says "Stop" and set startup options to "Disabled")

do the same for anything like Bonjour service if you find it in services under that name.

then try installing cs3
JJ
John Joslin
Apr 25, 2007
As someone already said – Photoshop is used by a lot of artists and photographers.

Not a very good situation for them unless they happen to be confident in delving under the bonnet (hood).

Bad news Bruce!
OF
Olav_Froelke
Apr 25, 2007
Frustration level is increasing.

I sent a request to adobe for technical help on the Apr 22nd and today I get a response that said…..
"We apologize that our previous response contained inaccurate information, and for any frustration this has likely caused.
I understand that some components of your Adobe Photoshop CS3® installation failed, and that you require technical assistance to res olve this issue.
Unfortunately, we require a registered product serial number when you access our one-to-one support offerings (for example, web-case submission or telephone support). If you have not
yet registered your product, please register online at the Product"

I now have manually registered Photoshop Extended in the hopes that I can get this paid for program working but I bet I will now be waiting another who nows how many days.
I did not think about needing to register since I cant get the program to work so I could register the NORMAL way….throiugh the program…mmmmmm

frustrated!
WN
Wesley_Norman
Apr 25, 2007
I am now a happy CS3 user but for two days I have been on the telephone with Adobe Tech help to try to install CS3 extended on my laptop. I can’t begin to tell you what we went through to no avail. I lost my wireless connection, my Wacom tablet and my sound while trying to get the installation to work. I even did a repair reinstall of Windows xp media version and had to get a new ID number from someone in India. I was ready to just destroy everything that had anything to do with CS3 except that I persevered and late this afternoon got a successful install. I have no idea why it worked this time. Now everything works as it should. Maybe the key is to persevere.
By the way, the install went without a hitch on my desktop.
OF
Olav_Froelke
Apr 25, 2007
No one should have to go through that much trouble to install a program, it makes me think CS3 has been launched prematurally without all the homework being done. I did not do the beta version for just those reasons. I do expect when I pay for the final version that the problems have been resolved by that time. Curently I am irritated with the way adobe is handling the situation.I may have to consider not using CS3 and gettting a refund if this problem is not resolved in a timely manner which already have passed as of today with the repsonse I received from adobe so far not to mention some of the posts I have read about the outrages wait times.

Pondering a refund??
JN
John_Nyquist
Apr 26, 2007
Adobe finally has a technote on the problem that specifically addresses the error I was having: < http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 1528>

This resolved it after two more installs. I hope this info saves someone some grief (or at least less grief since if you’re here you’re probably having some).

Adobe’s net promoter score went down in my book.
BB
Barbara_Ballmer
Apr 26, 2007
I feel like Alice in the Dilbert cartoon strip…I have to keep the fist from forming. I have now done everything on Adobe’s troubleshooting list except reformat my hard drive, and I am not going to do that. It would take me a month to download all the Windows updates and install them….and to install all my programs again. It isn’t worth it. Guess I will keep monitoring this forum or wait for CS3.5 when they fix this. Most of the troubleshooting assumes I am able to install this program. I tried two more times this evening…. nothing
OF
Olav_Froelke
Apr 26, 2007
Absolutely Bizarre!!! CS3 Extended now loaded & working. 4th time was the charm.

I am not a 100% sure what I did but here it goes….
I ran Registry Mechanic and cleaned up the computer then I once again attempted to load CS3 at the end I got that crazy message I mentioned earlier but it was slightly different and it mentioned that 2 items in the registry were missing and that they needed to be put back in the same location… soooo…..I opened registy Mechanic again and reverted back to before I ran it and then…….I again loaded CS3 for no other reason than I had nothing more to loose and BINGO now it is loaded and it appears to working fine.. I still do have a question….

I now have CS2 & CS3 extended loaded on the computer do I dare or should I delete CS2 both work seems like a waste of hard dive space having both….possibly another mystery.
LH
Lawrence_Hudetz
Apr 26, 2007
The mystery is why computers work and not why they don’t.
RM
Ryan_Maule
Apr 26, 2007
I’m in the same situation here. I have tried disabling firewalls, antivirus, Windows Defender, running CS3Fix, disabling any software I can think of that I can think of.. I have read through the install log for errors and it seems most of them relate to permissions, however I can’t tell which errors are causing the problem – in my case it’s certainly more then just a couple registry entries.

I have tried this install over 10 times now.. I was never a beta user and have never had anything CS3 installed. All I can think of now is that somehow it’s a permissions issue related to my copy of windows being on a domain instead of a workgroup, but that may be waaay off.
DM
dave_milbut
Apr 26, 2007
The mystery is why computers work and not why they don’t.

no mystery larry. you need to threaten them every now and then! 🙂

Tech support: "Did you tell him where we would put his primary memory chips if he returned? Toaster Overs! Did you hear me? Programmable Toaster Ovens!"

(-berkley brethed)
LH
Lawrence_Hudetz
Apr 26, 2007
After liberal applications of libations last night, even my SO was worried over the threats to the computer.

Didn’t phase the $%^&*$ sucker!

I spent a good hour examining every f*ckin’ driver and still the beta Bridge hard restarts the OS.

I’m on a cursade, man!

Opps! Crusade is what I meant, bur cursade will also do! 😀
DM
dave_milbut
Apr 26, 2007
I spent a good hour examining every [sic] driver

did you make sure auto restart is off like i said in the other thread? if it’s alreay off, hard restart is indicitive of a hardware problem. if not, the blue screen (and error logs – start> settings> control panel> admin tools> event log) should point you more specifically at the probelem.
LH
Lawrence_Hudetz
Apr 26, 2007
Good catch, dave. It was checked. (Duh!)

The error is an 0x8E, and it points top a dll which is an ati dll: ati3d2ag.dll.

Inasmuch as i have paid particular attention to this part of the search already, I am rather surprised at this. All updates etc.

I’m off to work so I can’t go any farther. I may re-install the PCI epress card again and run it. I took it out because it was so noisy, but this problem started with the PCI E installed.

One problem I had with the Bridge beta screen was the preview window did not work unless I grabbed a frame and moved it slightly, which was noted in the beta forums. In the back of my mind I have been wondering if there is a connection.

I’ll look at the data dump when I get home.

TNX!
DM
dave_milbut
Apr 26, 2007
dll: ati3d2ag.dll.

vid driver. 🙂
DM
dave_milbut
Apr 26, 2007
I may re-install the PCI epress card again and run it. I took it out because it was so noisy, but this problem started with the PCI E installed

first just check for a new driver!

you can also try: start> settings> control panel> display> display> settings> advanced> troubleshoot and turn off hardware acceleration (and write combing if you have that).
EC
Ed_Castillo
Apr 26, 2007
After spending 2 hours with Adobe Support and still no resolution, I’ve just noticed that the events log is showing each install operation completing successfully, but…. Bonjour Service failing because it can’t be found which happens right in the middle of the install. Anyone else seeing that with their failed install attempts?
DM
dave_milbut
Apr 26, 2007
ed, maybe try installing it manually from the apple site?
LH
Lawrence_Hudetz
Apr 26, 2007
I did check for a new driver when I re-installed the ati pci card. the ati pci e was noisy so i threw it out this last weekend.

may go find an nVidia and start all over again!

I’ll give it a try tonight when I get home. (HW acceleration) Frankly, if it works, I still will toss the ati.

PS: the Auto start was checked so that if my SO did something stupid when I wasn’t home, the machine would re-boot. I forgot I did that!
EC
Ed_Castillo
Apr 26, 2007
Thanks Dave…. just a half step ahead of you. I just finished up unintalling, cleaning CS3 (just to make sure) installed Bonjour from from Apple site, made sure the service was running… which is listed as ##Id_String2.6844F930_1628_4223_B5CC_5BB94B879762##, and ran the install. Although the service is running properly, the install process still says it can’t be found.
DM
dave_milbut
Apr 26, 2007
if it works, I still will toss the ati.

if it works, that confirms the driver problem.

that stinks ed. adobe needs to come up with a solution for this.
LH
Lawrence_Hudetz
Apr 26, 2007
if it works, that confirms the driver problem.

Which means I toss the ati card. It’s not exactly a new beast.

If it dowsn’t, I have to hope that the production Bridge doesn’t do that.
BB
Barbara_Ballmer
Apr 27, 2007
Well, I cleaned the registry with the program that was mentioned here…. still no install and I get the same message as the original posted message in this thread…. not everything is installed. I don’t know what else there is that I can do…I have tried about everything anyone mentions. I have never had a problem installing a program before. Guess I was lucky.
LH
Lawrence_Hudetz
Apr 27, 2007
Dave, Dropping the HW acceleration to the point where Direct Draw is disabled allows full use of Bridge. There is also no missing Preview Panel.

Now, Do I leave it or go to nVidia? I will search again for updated drivers….
DM
dave_milbut
Apr 27, 2007
Dropping the HW acceleration to the point where Direct Draw is disabled allows full use of Bridge.

bingo. vid driver problem.

Now, Do I leave it or go to nVidia?

your call. personally, i’ve moved away from ati, at least for now, and my last couple of cards have been nvidia based.

know what? i have a brand new, never installed XFX GeForce 7300 LE. I bought it then read more about it (espcially the game comparisons at tomshardware.com) and decided to go with a more expensive card (XFX 7600 GTX) because of my gaming. the card is "Ultrasilent Cooling" PCI-E x16 with 256meg ddr2 vid ram. i know you’re not big into gaming. i just priced em out and they seem to be running about 65-75 bux. I paid 70 for it. if you want contact me off list and i could let it go for say $40? (just so it’s not sitting on my shelf! <g>). if you’re interested drop me a line and i’ll plunk it in the mail. if you lost my email addy, catch me in the lounge.

cnet reviews & price < http://cnet.boston.com/XFX_GeForce_7300LE_PCI_256MB/4014-890 2_9-31942254.html>

pricegrapper review and prices < http://www.pricegrabber.com/p__XFX_GeForce_7300_LE_Video_Car d,__21790577>
DM
dave_milbut
Apr 27, 2007
also you may want to drop ati a note about the problem and explain what’s happening. they’ve always been great about fixing problems they know about pretty quickly.
GM
Greg_McAfee
Apr 27, 2007
This is really pretty amazing. Adobe sold me an upgrade for $199. I can’t even install it — in spite of the fact that I spent 6+ hrs trying all sorts of different tricks, including the Clean script hack they created, which had the most ridiculous warning I’ve ever seen in the history of PC software. I then asked Adobe for a refund. Still waiting for a response to that request, in spite of the fact that their website said they’d respond within 1 business day. I’m really dumbfounded by this experience — I would have never expected something like this from Adobe.

This is analagous to the following. You go the Apple store today after work and buy an iPod. You get home and it doesn’t even turn on. So, you bring it back to the Apple store for either an exchange or a refund, but nobody will even talk to you. They don’t even acknowledge that you exist. You check online to see if this is just a fluke, or if other people are experiencing the same thing. Turns out there are a large number of other people experiencing the same issue. So, you go back to the Apple store to get a refund, but still nobody will talk to you. Several days go by with no resolution…

Geez Adobe. Can I at least get a charity tax deduction for the $199 I just gave away to you?
DS
don_solomon
Apr 27, 2007
Judging from the number of threads and posts on install problems, it looks like a lot of folks are in the same leaky, sinking boat.

Adobe is obviously stretching their resources extremely thin. Look at all the new SW and Upgrades they have produced this year! It is little wonder that their quality control is very low. Have any of you looked at the 3000 or so threads(likely about 300,000 posts in those threads)generated by the LightRoom V1 (Still very much a Beta)? They have been busy! However, that doesn’t excuse it! Today’s software users simply will not be satisfied with the lame old excuses that companies got way with five years ago! At least, Adobe has a money back policy!

The latest chapter in my install experience could be called ‘Adobe Roulette’ . Sometimes when I boot up Bridge will not have any RAW functions–the only place I can open a RAW file from Bridge is in PSCS3.

Again,fortunately, I have a stable backup of my boot drive. When I install that, it all works fine again. My conclusion, some program I run when multitasking–and I run a lot of them on a daily basis–triggers this problem. I neither have a clue as to what it is, and I refuse to spend any more valuable professional editing time trying to run it down(the better part of two days getting it going the first time around).

I’ve taken it off my production machine and will check out its new features with it on a minimal install (just it and the OS), where it does install without a hitch and runs consistently! It just doesn’t like company! And that makes it relatively useless! When they get it sorted out, I will put it on my production machine.
GM
Greg_McAfee
Apr 27, 2007
Don’t even get me started about Lightroom. The week before my CS3 experience, I had my Lightroom experience. From a cursory review of the tool, I thought it looked really sweet. Plus, given the high regard I had for Adobe, I bought it — no brainer. Before I used it, I spent a few days reading a book about it, and was still thinking it looked really sweet. Finally started using it and became very disappointed. Looked on some forums for the first time to see if I was missing something — that’s when I saw the thousands of posts Don is referring to. I gave up and stopped using Lightroom figuring I’ll wait for the "commercial" version of the tool. Can’t believe Adobe is actually going to raise the price on that tool! LOL!

So, over the course of 2 weeks, I’ve given $400 to Adobe and literally have nothing to show for it. My lesson learned here is to wait 3-6 months after an Adobe product launch before I even consider upgrading. Apparently, Adobe has adopted the Microsoft approach for their s/w business.
CF
Cecil_Fuselier
Apr 27, 2007
I was going to purchase CS3 this weekend (currently use CS2 without any problems). CS3 looks like it has such great upgrades, BUT after reading all these install problems and horror stories, I am totally reluctant to even attempt it. But again, I am not hearing/reading those that have installed without any problems….These stories have really influenced me in a negative way towards CS3, and that is unfortunate. Maybe just waiting until all these bugs are worked out is the best thing to do. What are others advice to me RE: this line of thinking.
Cecil
DM
dave_milbut
Apr 27, 2007
am not hearing/reading those that have installed without any problems….

I did. no problems at all. xp pro sp2. cs3 extended ed. upgrade after removing the cs3 beta.

What are others advice to me RE: this line of thinking.

for what it’s worth cecil, remember that this is generally a tech support forum. the +99% of people who install without glitches aren’t going to be posting here about how great an experience they had with their upgrade. people come here to get help SPECIFICALLY when there are problems, not when everything goes smooth. so i don’t think you can judge how well an upgrade or app is going to perform based on looking at the troubleshooting site.
JJ
John Joslin
Apr 27, 2007
Yes, I wonder how many thousands of installations have gone without a hitch!
CF
Cecil_Fuselier
Apr 27, 2007
EXCELLENT point…ummmmm I think I will step out this weekend then and give it a try…I am soooo sold on CS2 having come from PS E4, then Elements 5 and then CS2…it just gets better and better…thanks again
Cecil
JJ
John Joslin
Apr 27, 2007
Good luck with it Cecil.

Read all the Adobe notes and advisories on the subject so you (hopefully) preclude any possible hitch!
DS
don_solomon
Apr 27, 2007
The only installation that counts is your own!

But, you can get a sense of the nature of the problems that might occur by reading the threads here–and a sense of how problems that may arise are dealt with.

For instance, using the uninstall script in a number of instances has fouled matters up–and, in all fairness, there are quite dire warnings that come in the script instructions. One should do that as a last resort!! How many previous uninstall scripts have you used for Adobe Beta products? I do not remember any. It is an indication (from Adobe) that it is not simply a straightforward uninstall in, at least, some cases.

We also know that there are conflicts–both known and unknown- with CS3 and other apps.

We also know that Adobe has gone to unusual lengths to provide troubleshooting instructions–have you read them? It will make you wonder just why such complicated, lengthy, exhaustive routines for debugging are required. These did not come with PSCS2 to my knowledge. Adobe must have anticipated more problems than are customary.

I think that there is little doubt that the install routines will improve in CS3, probably in the ongoing minor version updates that routinely take place.

Whether or not to upgrade now or later, however, is strictly an individual user call.
JZ
Joe_Zydeco
Apr 27, 2007
It is not just the number of problems reported–it is the nature of the problems that seems to be raising red flags all over the place. When CS2 hit the shelves, there were problems, but I don’t remember the installation routine hanging or quitting without an error message, there was nothing that broke other software, no one was asked to remove apps like Firefox. And, for crying out loud, there was no cleanup software that could trash the user’s computer even worse!

Most software with well-designed installation packages will scan the computer and report software that must be un-installed first. The better ones will even offer to remove such items automatically. Not so with CS3. Adobe leaves you on your own, to sink or swim. They’re paying for it now with all the phone calls for support, decrease of customer trust, and increase of general ill will.

Considering all the genius that has gone into the innards of Photoshop to make it a brilliant product, I think it is shameful that Adobe has so badly neglected the deployment of their flagship product.

That’s my $.03 worth (allowing for inflation)!
DM
dave_milbut
Apr 27, 2007
and, in all fairness, there are quite dire warnings that come in the script instructions

that’s true, but it’s standard for any maintanence on the registry

(i.e. back up system, backup registry etc.)

How many previous uninstall scripts have you used for Adobe Beta products? I do not remember any.

how many major adobe products (photoshop, illy, premire, etc) have HAD public betas? none, that i know of. there are some beta testers here who’ve done previous versions, can any of you guys tell us if those previous betas (cs, cs2, etc) have had uninstall scripts?
GM
Greg_McAfee
Apr 27, 2007
No doubt there are successful installations. I don’t know that anyone can quantify the success/failure percentages; however, I would say that the number of failures is definitely too high based on the feedback on this forum — and the resolution time for a proper fix is taking too long from Adobe. Another datapoint to consider is you don’t see any large threads about issues other than installation regarding CS3, which is a good indication that if you are able to install CS3, you’ll probably be happy with it. This is what I was expecting in the first place given the extensive public Beta program.

Cecil, you just need to be aware that there is a chance you could run into a currently unsolvable installation problem. In my case, CS2 works great — I love it. I don’t really need CS3. Knowing what I know now, I would have held off on purchasing the upgrade until Adobe has a proper patch to address their installation issue. I’m a very busy person. I don’t have countless hours to spend trying to install a program, and I’d prefer not to pay for a product that doesn’t work.
DM
dave_milbut
Apr 27, 2007
I don’t know that anyone can quantify the success/failure percentages; however,

not by looking at a support forum. 🙂

and the resolution time for a proper fix is taking too long from Adobe.

agreed there. or even acknowlegemnet.
LH
Lawrence_Hudetz
Apr 27, 2007
I agree with Joe. When I was a Field Engineer, the complaints would have you believe that Tektronix was shipping horrible products, until you looked at the numbers. Of course we fixed the complaints, some even leading to mod kits which we offered to all the users of that model, free, if it was in warranty, and sometimes just free.

It was the type of problem that initiated the decision to offer a mod kit.

"Those were the day, my friend,
We thought they’d never end…"

They seem to have ended!
C
ChrissyOne
Apr 27, 2007
Have you all read through this technote?

<http://www.adobe.com/go/kb401401>

The locked fonts thing is new, and I’ve been hearing a lot about it lately. Does this help anyone?

-c
LH
Lawrence_Hudetz
Apr 27, 2007
Seems to be a Mac issue.
OF
Olav_Froelke
Apr 28, 2007
In earlier posts you can see that I was having alot of trouble installing CS3 Extended version on my desktop. Eventually I finally did get it installed and have had no further problems.
I finally have loaded CS3 on my laptop and it installed the first time with a single problem.

(knock on wood that both computers continue without a problem)
Z
zawchik
Apr 28, 2007
SOLVED!!!!!!!!!

I had the same problem – PS installer installed only Shared Components and… that’s all… I’ve cleaned my PC, have read lots of posts and nothing… At last I decided to uninstall Acrobat. But I couldn’t uninstall it because of one little error, which became a solution!!! Setup wrote, that there were no access to several registry keys! I’ve checked all the Adobe keys in HKLM\SOFTWARE\Adobe and noticed, that lots of keys had permissions only for strange user S-1-5-21-2165119296-1326450104-2757498598-2164 (possible Bonjour), but SYSTEM had no access to this key!!! So I repaired all the permissions and… It worked!

Hope, that my solution can help someone!
JJ
John Joslin
Apr 28, 2007
Good work! But pity the poor photographers and artists!
LH
Lawrence_Hudetz
Apr 28, 2007
So tell us your repair steps,zawchik. What change did you make to what?
GM
Greg_McAfee
Apr 28, 2007
Finally got CS3 to install! Previously, I had tried all the things on this forum. i.e., uninstall CS3 Beta, clean the registry, run the ridiculous Adobe clean script, turn off antivirus program, etc. Nothing had worked. Without doing anything other than this, I re-downloaded the upgrade from Adobe, but stored it in a different directory. When I extracted the files, I also extracted them to a different directory instead of using the default installation location on the Desktop. In fact, I just extracted them to the same directory as the downloaded file from Adobe. I simply installed from there with no problems.

Hope this helps.

Regards,
Greg
J
jsjaxn
Apr 28, 2007
Same story here….

I’ve tried every recommendation posted here and still no luck. All I get are the shared components, Bridge CS3, Device Central CS3 and Stock Photos CS3. No Phpotoshop CS3.

I have now spent 2 full days trying this over and over again. Add this frustration to the install nightmare that was PSE 5.0 and I am VERY seriously starting to question Adobe’s installation systems.

New version or not, Photoshop is what, 17 years old and for these problems to exist is simply unacceptable.
MV
Mathias_Vejerslev
Apr 28, 2007
The installer is brand new.
LH
Lawrence_Hudetz
Apr 28, 2007
Fire him.

Immediately!
RM
Ryan_Maule
Apr 29, 2007
I’ve tried setting permissions in the registry before an install, setting them again after a failed install and then trying a reinstall – both failed. I’ve tried moving the package to a new folder and installing – still no luck.

The only error I’m getting in the event logs is "Adobe Anchor Service CS3 – Installation operation failed.". I searched the installation logs in Common Files/Adobe/Install but can’t find anything specific to why the Anchor service is failing.
S
SCraig
Apr 29, 2007
Do you have a Firewall installed? See post #37 in this thread.
WN
Wesley_Norman
Apr 29, 2007
Barbara, I know exactly how you feel. Here is what got mine installed after many hours of frustration. I was told to reinstall window XP and I refused to to that originally. Instead of a complet reformatting of my hard drive, I just did a repair install. It didn’t touch any of my programs but it took about an hour to do a repair reinstall. After that, I tried the install one more time and damn if it didn’t work. Everything is fine so far.
In my first message above, I did mention that I had spent quite a bit of time with Adobe techs. They were very patient with me and my rantings and tried their best to help me out. One of them told me to do certain things after we were through talking, which I did but still no luck. He said he would call me the next day at 1:00 pm Pacific time and he called right at that time. Just as he called, the installation had just completed but he was on the phone when I opened CS3 extended. I can’t complain about Adobe tech help even if they didn’t quite solve my problem.
I don’t think this type of thing should happen either but I guess I can’t expect the helpers to know every possible cure either. It seems as though the windows reinstall-repair did the job for me, but I am not quite sure. I fee your pain.
WN
Wesley_Norman
Apr 29, 2007
Cecil, I had absolutely no problems with the CS3 extended installation on my desktop which is an older machine. I had been using CS3 beta, followed all instructions and the installation went fast and well. It was with the installation on my laptop that had many problems but is now resolved. I guess there are just so many variables out in the user world that installation problems are bound to happen. I am not excusing Adobe though for what appears a shoddy install procedure. I bought two programs from them for close to $500 dollars and am now afraid to install the second one. I guess I will wake up one morning and be brave enough to give it a try.
CF
Cecil_Fuselier
Apr 30, 2007
Thanks Wesley, I am continuing to read all of the problems and making note of the successful resolutions…I have not installed 3 yet, and CS2 is working OK…although I lost the ability to use RAW within CS2…dont know what is up with that…I am evaluating a stand alone RAW program but would much rather use within Photoshop…I have about $1,500 of Adobe products and believe in the company, but this install with CS3 has got me a bit nervous…thanks for your feedback, its good to hear the ones that had no problem
Cecil
BB
Barbara_Ballmer
Apr 30, 2007
Wesley…I was out of town for a lot of the weekend…. (needed to recoup ? )I guess the next thing to do is learn to do a repair install of Window XP. I will go to the Microsoft website, I guess, or ask around at work about it since I am not sure about what to do. The good part of this …even if I never get CS3 installed is that I know a lot more about this computer. Thank you. I hope it will work for me…
BB
Barbara_Ballmer
Apr 30, 2007
I read about the reinstall of Windows XP and uninstalling Explorer 7 etc… and I have decided to give my CS3 to a family member. CS2 is good enough for me… I have wasted too much time on this already. I have bought a lot of Adobe products over the years…….hope Lightroom reinstalls.
RM
Ryan_Maule
Apr 30, 2007
Every time I attempt to install I disable or exit my antivirus, firewall, windows firewall, google desktop, and any programs that are open in my system tray.

I’m not sure if I feel comfortable doing a Windows reinstall. Wouldn’t you have to reinstall all of the Windows Updates after that too?

Can anybody confirm that uninstalling IE7 actually fixed their problem?
LH
Lawrence_Hudetz
Apr 30, 2007
A major printer maufacturer here asked that all IE7 be removed from individual deaktops,laptops etc until further notice.

Sounds like a good plan. I have already removed it.
MV
Mathias_Vejerslev
Apr 30, 2007
I can’t say if this has an input on your being able to install or not (many factors), but I’m using IE7 as a standard browser and had no problem installing CS3 final.
KM
Ken_Morris
Apr 30, 2007
I have the exact problem:

Summary:

Successfully installed: 1 component(s):
Shared components

Errors: 2 component(s):

Adobe Photoshop CS3
Component install failed

Shared components
Component install failed

Computer: WIN XP Pro with latest (April 29th) updates. No CS3 beta, have installed Adobe CS2, Bridge 1.0, Elements 4.0, Acrobat 8.0.

Have been trying everything mentioned in forums except reformat and reload XP Pro (not acceptable solution).

HELP HELP HELP this has been going on for several long days and I am about ready to give up. I am not a novice (in computer industry for over 20 years) but am frustrated by trying to install CS3. My fellow photographer friends could not have done all I have done to try to get this program installed. I have noticed that the fixes that work for some people seem to be random things. I have tried all to no avail.

Ken
P
Pipkin
Apr 30, 2007
Why Adobe does not sell standalone Photoshop without any (stupid) additional goddies, shared components, stock photos, bridges and so, so on???
I need only PS, nothing more!
DP
Daryl_Pritchard
Apr 30, 2007
Funny…To be somewhat motivated to buy software BECAUSE OF PROBLEMS? Well, while not entirely true, the problems folks have had with CS3 have peaked my curiosity some, and I couldn’t very well explore them with the beta which I’ve had GUI problems with. So, after getting a check from jury duty that I didn’t have to file an expense report at work for so to have my regular paycheck docked by that amount, I decided to apply that $46 as a "CS3 discount coupon" of sorts, bringing the upgrade price down to where it should be.

So, I can now report I must be among the lucky who have had a successful CS3 Beta removal / CS3 Retail installation experience. And this is across both WinXP and WinVista in a dual-boot configuration where I copied the activation data from XP to Vista and performed an installation of PS CS3 from each O/S but to a common, shared partition. I only had the beta installed on XP, but removal of the CS3 Beta appeared rather clean, as searching the Windows Regsitry for "CS3" only turned up about 9 keys that I deleted as a further step to clean house prior to the new installation.

I’ve yet to work with CS3 much, but only echo one major gripe thus far as has been mentioned elsewhere, of how images open at a minimum zoom-to-fit level when the app window is rolled up. It is the routine little nuisances like this that are most irritating even when bigger problems may exist that are less frequently encountered. I think there needs to be a "trip switch" in the window that says "if I’m rolled up past this point, then pretend I’m PS CS2 and do things the right way!".

Once the installations were complete, I did a quick benchmarking using a popular Radial Blur benchmark (time the excution of a 100% Best Quality Spin Radial Blur on an 8×10-inch, 300ppi image filled with 400% uniform monochromatic noise) which I suspect to be mostly processor intenstive as opposed to memory intensive. At the time, I was running my Core 2 Extreme system at 3.6GHz with 2GB of dual-channel memory installed (the other 2GB awaiting replacement modules). I was very pleased to see that PS CS3 is more optimized and delivered roughly a 40% gain in performance over CS2 on that benchmark for an 8-bit/channel image. I think the gain on a 16-bit/channel image was pretty similar. If such performance improvements are commonly encountered in routine tasks, then CS3 will prove a welcome upgrade in spite of the ImageReady feature losses.

I explored the benchmark on both WinXP and WinVista with very similar results, as best I can recall, and also tried out the ReadyBoost feature of WinVista. Assuming the benchmark to not be memory-intensive, I didn’t really expect to see any performance gain, and I didn’t. Using a SanDisk 2GB Extreme III CF card in a fast SanDisk reader for the ReadyBoost cache, performance was virtually unchanged. For those who aren’t familiar with ReadyBoost, I’ve read Microsoft reports that the feature is optimized by using flash memory of a capacity equal to the installed system memory, hence my choice of using my 2GB CF card rather than a lower capacity USB stick.

Initial impressions of CS3 are favorable…whether my opinion will change over time remains to be seen. At the very least, I’m glad to see many of the GUI issues observed with the beta appear to have been resolved.

Daryl
B
BowDude
Apr 30, 2007
Ken,
Thought I may as well add name to list, same situation here. Have had CS3 upgrade now for 10 days, tried all I could find regarding this problem and talked to tech. rep. once. They seem to you do same things as one can read here. Thought about going for a refund however when opening account at Adobe it states my order is still pending, go figure. What that does is stop one from hitting refund button as order hasn’t been shipped yet. Believe I also read you have 30 days to get a refund. Hmmmmmmmm. Catch 22.
Gary
BB
Barbara_Ballmer
Apr 30, 2007
Ken, My boss at work reformatted his daughter’s computer at work and after beaucoup de hours (even using a T1 line ??)of installing and updating… CS3 still didn’t install.
KM
Ken_Morris
Apr 30, 2007
Folks,

Really worried about reinstalling Win XP Pro when I see that Adobe still doesn’t install after all that work. Just got off the phone with Adobe again and they said reinstall is my only option; I’ve exhausted all their solutions. Last thing they had me do is msconfig startup with only windows software running — without success….. they say they are not responsible for operating system problems (also said that the installer for CS3 beta is the same for the releaseed CS3)

Resolutions for this installation problem on this forum seem to almost be random (like making IE7 the default browser) that it is hard to believe the installation sequence Adobe is using is not stable.

Side comment by one Adobe person was that they have been having about an equal number of MAC OS install calls as for WIN PC. That said (assuming about a 9% MAC OS population) they have a bigger problem with MAC OS….

Soooo I’m not too sure that this is all Windows OS issues and told them that before I reinstall WIN XP Pro with all the upgrades and all my software that I’ll wait a few weeks for Adobe to sort this out.

I’ll keep watching this forum for solutions; thanks to everyone for your help.

Ken
WN
Wesley_Norman
Apr 30, 2007
Yes, you do Ryan. There were a lot of those too. But, I was determined to get CS3 working. I had gotten used to it during the beta trial.
JF
John_Fieber
Apr 30, 2007
Ken,

Did tech support have you send them a log file? There should usually be some fairly specific indication of what the problem is in there. (See <system-drive>:\Program Files\Common Files\Adobe\Installers) You should at least be able to find out specifically what component failed (and there are a bunch lumped under the UI category of "shared components"). Knowing that can drastically narrow the search for the problem/solution.

That said, it is possible, though not common, for MSI to get in a state so confused that an OS re-install really is the only recourse.

As for Mac issues, while there are plenty of calls, but there are really only two very straight forward issues: failing to uninstall the Photoshop Beta and locked fonts. Of course, there are always a few bizarre extreme fringe cases, but that just comes with the territory.

On Windows, a great many failures ultimately lead to the registry which is a mine field of trouble.
WN
Wesley_Norman
Apr 30, 2007
After finally getting CS3 installed and after using it for one day, I had to reinstall. Yesterday morning, when I tried to load CS3, I received an error message (can’t remember exact words) to the effect that something couldn’t be found and I should uninstall and reinstall CS3. After spending 2 days trying to get it installed in the first place, I was a little bit leary of this message. Bridge was working just fine. I bit the bullet and uninstalled and reinstalled (total time about 45 minutes) and things were working this morning. I am almost afraid to turn off the computer for fear that CS3 won’t work the next time I want to use it. My desktop installation still seems to be doing just fine.
Barbara, I can fully understand you reluctance to doing a repair installation of windows. I was sweating bullets while I was doing it. I am not technically savvy so stress out when I have to do such things. It is such a relief when things work out though.
LH
Lawrence_Hudetz
Apr 30, 2007
Registry is the worst thing that ol’ billybob came up with.
DS
don_solomon
Apr 30, 2007
Marcos,Wesley and others.

When dealing with new, major software, it is virtually imperative that before you install it that you completely backup (ghost, clone, Acronis True image, whatever)both the boot drive and the drive you intend to install it on. If you get a working instal. Then make an immediate backup of the drives, just in case it gets touchy over something, like installing other software–or uninstalling other software that takes important files with it.

I had difficulty getting CS3 on, but when it failed, I simply restored both drives to the original state. I got it on the second try, but by NOT USING that $%$&^@#$# Clean up script from Adobe.

I have since loaded it for two other colleagues who bought it and struggled for two days trying to get it going. They both used the Clean up script at level 1 as well. Again, that is obviously not the only reason for an install to fail.

However, I cannot recall any app in recent memory as contextually touchy as this one seems to be

The moral is–always have drive backups sitting somewhere safe!
KM
Ken_Morris
May 1, 2007
John,

Tech support had me look at the log file which was almost 21Meg in size and look for ‘FATAL’. The error code found was loading a color file and was declared by the tech as minor (but happened as many as 20 times). No he did not ask me to send him the file. I have not had an install problem with any other software in the past; I thought XP Pro was fairly stable. I do have a backup with Ghost on DVD’S (two weeks ago)and a duplicate C: HARD DRIVE that I made an image copy onto about a month ago that I may put back in the computer and try installing CS3 on that drive. Meantime, I’m not that excited about all the work of getting CS3 up and running and will use CS2 for my photography. I’ve been spending too much time with CS3 and need to get some photographic work done. I’ve given up…..

Ken
P
Pipkin
May 1, 2007
I don’t understand the reason of Adobe’s changing installation routine. What’s the purpose? The goal is what?
I remember Photoshop 3.5 and 4 (and so forth untill 10) quick, successful and trouble-free installation procedures…

Still waiting for solution… 🙁
IG
Isabelle_Green
May 1, 2007
I’ve spent two and a half days trying to get rid of the CS3 beta and install the shipped CD–with no luck. CleanScript won’t run for me (even as administrator) but maybe it’s just as well given some of the above comments. Manual uninstall didn’t help–didn’t have any of the registry keys they wanted removed to begin with. Only some shared components install from the CD–others don’t and Photoshop doesn’t–and it takes forever– only to learn it didn’t work. Uninstall of the failed install takes forever, as well. Trying to solve the problem screwed up CS2 and I had to repair that and then had to update the repaired version–took forever. Recent RAW files wouldn’t work with the repair until I updated it–needed the updated ACR.) This is a monumental misstep on the part of Adobe–I’m a patient person but this is ridiculous. Each person’s solution appears to be different and what works for one doesn’t work for another. Why would Adobe assume that we are all so computer-savvy that we can compensate for their bad programming? Will there ever be a way for the average computer user to install Photoshop CS3 and get it up and working without having to invest in hard drive imaging software in case it badly screws up our computers? I back up data to external hard drives, but have no disc image. A friend looked at CleanScript and said that it’s a Python script that automatically searches and removes dll’s, Adobe files and registry entries that don’t allow the new code to work. How about a list from Adobe for those of us for whom the script won’t run? When it comes to trying to compensate for Adobe’s bad programming, the adage "a little knowledge is a dangerous thing" applies to the average computer user, and some of us just aren’t comfortable trying all of the solutions we read in forums, hoping to hit on one that will work for us–and we shouldn’t be expected to have to. Adobe should solve the problem–they created it.
NH
Not_Happy
May 1, 2007
After running the clean script at undocumented level 4 and to no avail, like many people I gave up. I decided to reinstall my LightRoom trial and at least get some work done – I have a few days left. As I was re-installing it, I wondered my trail period would now be reset because the clean script removes all traces of Adobe products. To my surprise, the trial period was not reset.

This led me to a theory. These CS3 installation problems revolve around copy protection. Let me come out and say that this is the first copy of Photoshop I’ve purchased. I always said I’d buy Photoshop if I started making money, and I so I have.

This theory might be wrong, of course.

Eventually however, crack will come out bypassing this nonsense. And the good people who have done the right thing by purchasing a legit copy of CS3 will still be left out in the cold.

Dumping layers and layer of copy protection on a software won’t make the 15 year olds that pirate it magically cough up $700 – or the adults that only use the same features for their photos that they could get from Picasa.

People are trying to buy and use this software, myself included, and being punished for it. Or if I’m wrong, this is just the very, very worst major product release in recent history.
CF
CS3_fixer
May 1, 2007
Well, soory to dissapoint you.
Here is the Fix to the intallation error.
All other complicated stuff doen’t work. I have tried it.

1. Uninstall CS3. Do a search for "caps" in the common folder and delete the files. These files store install info)
1a. Restart
2. Physically disconnect the computer from the internet (preserves network security) Disconnect all networks.
3. Disable the firewall.
4. Install CS3( note: the problem is with the "Bonjour" software that Adobe is trying to use. For some reason if it can’t reach the internet the installation will fail)
5. Restart
6. Activate/register
IG
Isabelle_Green
May 1, 2007
CS3 fixer: Sounds too good to be true–I hope it is the final solution. I’ll wait until a few people try it and give us feedback–just can’t spend any more hours dealing with failed installation right now.

Please–anyone who tries this, give us feedback on how you make out.
LH
Lawrence_Hudetz
May 1, 2007
Eventually however, crack will come out bypassing this nonsense.

It would not surprise me that it already has. The bogus copies available in Asia preceeds the actual introduction time, so I am told.
LH
Lawrence_Hudetz
May 1, 2007
You might want to look at the Event log and see if it’s logged as an error. If so, read the error and see if it indicates any missing or faulty modules, like dll’s.
DP
Daryl_Pritchard
May 1, 2007
Apart from having a relatively well-maintained system, I don’t know why I was successful with my CS3 Beta removal and installation of the retail version. However, I will note that I observed the odd-named service related to Bonjour soon after installing the CS3 Beta, and likely even before I began using it. Not knowing what it was yet not liking a service being active that wasn’t obviously associated with Adobe, I disabled the service from the start. So, even though I rarely used the CS3 Beta, at least for the times I did explore it or Bridge CS3, the Bonjour service was never active. Ditto upon installing the CS3 retail version…before ever launching it, I disabled Bonjour.

Regards,

Daryl
RM
Ryan_Maule
May 1, 2007
CS3 Fixer’s fix unfortunately did not work for me, however my issue does not appear to be with the Bonjour service.

The only thing that seems to fail during my installation is the Adobe Anchor CS3.

I’ve tried everything in this forum, disabling everything I don’t need in my system tray, setting registry permissions, changing install locations.

I never had Beta installed. My PC is in good condition.
DS
don_solomon
May 1, 2007
There simply is no ONE fix. This is seriously buggy install code. Period.
IG
Isabelle_Green
May 1, 2007
I am curious, Don. When you have a seriously flawed install code, is there a way Adobe can fix it and release a working version? Or will we continue to have problems installing because of buggy code from the beta on our system?

If CS2 continues to work (after having been screwed up by all the attempts to uninstall the beta and install CS3 from the shipped CD)and trying some of the things that apparently worked for others–with no success–I am going to try to return CS3 and get a refund. It’s useless to me and I’m still trying to correct many other computer problems my uninstall/install attempts and workarounds caused.
ND
Nick_Decker
May 1, 2007
CS3 Fixer,

You wrote:

2. Physically disconnect the computer from the internet (preserves network security) Disconnect all networks.

Later, you wrote:

4. Install CS3( note: the problem is with the "Bonjour" software that Adobe is trying to use. For some reason if it can’t reach the internet the installation will fail)

Maybe I’m missing something, but those two statements seem contradictory.
ND
Nick_Decker
May 1, 2007
Isabelle,

"If CS2 continues to work…"

Better check to see that it does. Since installing CS3, when I open CS2 and it gets to the part where it’s supposed to also launch Bridge, I get the following: "Error 2: photoshop is undefined. Line: 1 -> photoshop.launchBridgeInBackground ():"

Fortunately, CS3 is working OK for me (with a couple of glitches), so I don’t necessarily need to use Bridge in CS2. I’d just like to have that capability back, just in case.
DS
don_solomon
May 1, 2007
Isabelle,

Adobe can certainly fix the install code in CS3. The mere fact that they have issued so many tech notes and the clean up script with all its diere warnings can be taken as a sure sign that they realize there are going to be problems for users getting it installed.

As for what you can do with a computer that is in one or more ways crippled by the attempts to install is another matter. That all depends on what has been affected, of course. At worst, you might have to reinstall everything. In that case, the problem, ironically, becomes more amenable. With a fresh install, one can then put CS3 on first–and I think the likelihood that it will install well is good. Then, as you put on each of your other apps, you can check to see if they have crippled CS3–a process of elimination. If it were me, I would do a full drive backup at each step– in case something goes wrong in the next step, just restore the previous image of the drive. But, that is a lot of work!

If you haven’t the time or stamina to go through something like that, then you may be well advised to get a refund and purchase again at a later date when it has been thoroughly debugged.
LH
Lawrence_Hudetz
May 1, 2007
I saw that too, Nick.

Troll, maybe? 😀
LH
Lawrence_Hudetz
May 1, 2007
With a fresh install, one can then put CS3 on first-

Who gets to play shortstop?
LH
Lawrence_Hudetz
May 1, 2007
Got it!

The wookie!
J
joefatadobe
May 1, 2007
Good luck Barbara, I disliked Lightroom so much, I got a refund. Now, I too am hesitant to install CS3 upgrade.

By the way, if your copy of CS3 is an upgrade, it can’t be legally run on another’s system I believe.

Joe
WN
Wesley_Norman
May 1, 2007
Don, I wouldn’t try anything anymore without backing up the hard drive. Thanks for the advice though.
B
BowDude
May 1, 2007
My CS3 Fix

Been working on this problem for 11 days and trying everything on this forum but No luck!! Want everyone to know, I am an old man and not a ‘puter wiz so really proud of myself for figuring this out. (Slaps self on back) Really hope this helps some as I know what a pain this has been for me. If this works, "Adobe owes me big time"!! 😎 Try this:

1. Turn off fire wall. (not sure this is necessary)
2. Remove Macromedia Flash Player using Adobe’s Flash Player removal tool.
3. Back-up registry.
4. Start>Run>enter "regedit" and hit OK.
5. HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\Safeguard
6. Delete this key and close regedit.
7. Reboot
8. Try installing CS3 again.

Good luck
Gary
PS BTW, CS2 is working too.
CF
CS3_fixer
May 2, 2007
When I wrote
"4. Install CS3( note: the problem is with the "Bonjour" software that Adobe is trying to use. For some reason if it can’t reach the internet the installation will fail) "

I meant it as an explanation. And obviously I wasn’t clear enough. What I did was that I "ticked" the Bonjour service by allowing it to access the internet (firewall disabled) without having an actual connection to the internet.

After trying to install the program several times without success I noticed that on every install the Bonjour service wanted to access the net… the next time I installed the software as my previous post ) it worked…..
JZ
Joe_Zydeco
May 2, 2007
BowDude, I cannot comment on the efficacy of your fix, but allow me to add a tip regarding safe registry modifications. It eliminates the need for backing up the registry before editing it.

1. Navigate to the target key (as in your Step 5).

2. Before deleting, do File>Export. (I usually tap Alt, F, E, because it’s faster than futzing around with the roller rodent.) Give it a file name that will make sense to you a week or so from now. Save the export into a folder you can easily find again, such as My Documents.

3. Now delete the key. Repeat these three steps as needed and then exit Regedit.

If your edits/deletes did not fix the problem, or if it unexpectedly broke something else, you can easily restore the key(s). Just find the exported .REG files and double-click on the one(s) you want to put back.

I have been doing this for years with no problems. Every once in a while, when I get in a housecleaning mood, I delete all the .REG files I know I won’t ever need.

The only caveat is that, if you need to restore multiple deletes done in a single session, from all over the registry, restore them in reverse order. In Regedit, parts of the registry overlap, and restoring in reverse should prevent getting wacky behavior from the program. That’s no guarantee, however, so if you like to wear both belt and suspenders, go ahead and back up the registry before editing it. The keys you export to .REG files still make it very easy to back out your changes.
BB
Barbara_Ballmer
May 2, 2007
….the saga continues… removed caps and followed CS3 fixer’s instructions…tried to install CS3 and got the message that the installer database was corrupted…and to contact Adobe….so that didn’t go far. Put caps back for now.

Joe…I haven’t even got to use CS3 or activate it…just got it out of the box. It is an upgrade. Of course by now the disk has had some wear…just installing and installing or let’s say…attempting to install. I will give it to my son if I can’t install it on my computer….which I am sure one is allowed to do…buy it for one’s son. He has his own Adobe Photoshop from when he was in school.
ND
Nick_Decker
May 2, 2007
CS3 Fixer,

"PS: Are you trying to install CS3 with CS2 still in the system? That is a recipe for disaster!"

If what you say is true, then Adobe has radically changed the way they do things. I’ve been leaving the previous PS app on my machines since I upgraded from 4 to 5, until I’m comfortable with the new version.

As for whether I might try to "install Windows XP and Windows 3.11 in the same drive", that doesn’t deserve a response.
CF
CS3_fixer
May 2, 2007
Barbara Ballmer,

The error you metioned is related to the "caps" file. You need to delete both the one located in the backup and the caps folder (C:\Program Files\Common Files\Adobe)

After this you need to restart your computer.

You DO NOT need to replace the "caps" file, Adobe will create a new one everytime you start it
DM
dave_milbut
May 2, 2007
"PS: Are you trying to install CS3 with CS2 still in the system? That is a recipe for disaster!"

not at all. it installed fine for me with cs2 9.02 installed.
JJ
John Joslin
May 2, 2007
I too have to take exception to the phrase "recipe for disaster".

IT IS NOT!

One minor irritant is that Bridge won’t launch from within CS2, but I’m sure if it mattered a script change could fix that.
BB
Barbara_Ballmer
May 2, 2007
CS3 fixer…I appreciate your help…I am just not real good at this…. I deleted the caps files in the folder in the common files. Do I need to delete the whole folder or just the files. Where are the backup cap files? I hadn’t deleted those. So, that must have been what I did wrong. Ready to try again when I know where those backup files are.
BB
Barbara_Ballmer
May 2, 2007
CSP fixer…found the backup files…should have looked first.
BB
Barbara_Ballmer
May 2, 2007
….tried the suggestion and it still won’t install. Thank you for the input…it was worth trying.
CF
CS3_fixer
May 2, 2007
Barbara Ballmer,

win XP or Vista?
Are you getting the same messages?
Did you install cs3 beta?
do you have other adobe acrobat products installed?
The more you tell us the more we can help…
S
stevent
May 2, 2007
Add another to the list of people who can’t get CS3 to install. I’ve tried everything suggested in the forum (this thread at least) with no luck. Next I’m going to zero-fill the hdd, reformat & reinstall the OS (which will take less time than installing the bloat ware that CS3 has become), then try again.

I used to love Adobe products. Now, I really think that I hate them.
IG
Isabelle_Green
May 2, 2007
Nick, I got that CS2 bridge error message after the failed CS3 install, as well. So I repaired CS2 and then ran the updates. Before the updates, RAW files were not showing. After, seems to be working okay–CS2 is just very slooooow to load, but these days just having a working version of Photoshop (albeit not the newer one we paid for) is all some of us can hope for.

Don, thanks for the info. I have a valiant computer I have treated with respect and tried mightily to keep healthy–and which CS3 capriciously tried to mess with. I am waiting for the first Vista ServicePak so that I can get a new computer with that installed–and network with this one and once I do, will format this hard drive and reinstall XP.

Luckily, my current computer was one of Dell’s "outrageous buys" at the time, and is powerful and has everything I need to run CS3; however, I think I’ll wait until I get my new computer and install CS3 on that. It won’t have any of the remnants of the faulty CS3 beta programming lying in wait. I’ll try to return the CD for credit and hope that when I am ready with a new computer, they will have corrected the programming and I’ll repurchase.

Also going to get a disc-imaging program (and ask friend to help me figure it out). Enough of the participants in this forum recommend that to make it a wise investment.
ND
Nick_Decker
May 2, 2007
Isabelle,

"So I repaired CS2 and then ran the updates."

By "repair" do you mean you reinstalled it?

"Also going to get a disc-imaging program (and ask friend to help me figure it out)"

I use and recommend TrueImage (acronis.com). It’s simple and fast to use, but you’ll need another hard drive to copy and store the image of your system drive to. I keep mine on an external USB drive.
IG
Isabelle_Green
May 2, 2007
Yes, Nick–right over the one already installed.

Thanks for the acronis info. I have a MaxtorIII and a WD MyBook and can back up to those. I’m curious–how much space would you have to have to back up a 160GB hard drive?
DS
don_solomon
May 2, 2007
Isabelle,

I agree with Nick on the Acronis choice. I have tried others and it is the best IMO.

One matter you should consider when you redo your machine (or get a new one) is the way you partition your drives. When you say you have a 160 gig to back up, I presume that you have not partitioned it into a number of other drives.

My advice is to keep your boot drive (partition)small (20 gigs),and have another partition for a second boot drive (dual boot system)on a second hd, where you also have another small partition (8-10 gigs) for page file and virtual memory only, and use the remaining space for partitions to install programs to, and/or for data.

Such an arrangement will offer both increased program speed and better system recoverability. Having a dual boot system allows you to be able to access one side from the other if something goes wrong, or to use one side to first test out new programs, or one side that is for editing only–no internet access, etc. Having your virtual memory and pagefile assigned to its own partition on a second hd will give faster access to those than having it on the same hd as you boot from, and the same reasoning applies to having your programs also on a different partition.

Add to this, regular Acronis partition backups–everytime you install or uninstall a program, etc,– will make you virtually invulnerable to the most common machine killing incidents–accidental or intentional.

I edit professionally, and I simply cannot afford down time. But when you get right down to the nitty gritty–no one wants a disfunctional computer to have to rebuild.

Something to think about when you design your new system.
DM
dave_milbut
May 2, 2007
My advice is to keep your boot drive (partition)small (20 gigs),

I disagree. It’s a real pain to start rearanging file when your boot disk starts to run out of space. In today’s market with cheap hard drive space, get a big standalone drive (100 gig or better) as your boot drive. Just my humble (experienced) opinion.
BL
Bob Levine
May 2, 2007
Seconded.

Bob
BB
Barbara_Ballmer
May 2, 2007
CS3 fixer…
I never had the beta version of CS3. I have Windows XP with the updates, Internet Explorer 7 which I just added after several failed installations, the newest Adobe Reader…which I also just installed after the failures. I never had the full Acrobat program, just the reader. There may be a folder called Acrobat in with other Adobe products now that I think of it. I have Photoshop 7-CS2, Lightroom which I had installed at first … removed it and now have it installed again. I have Norton’s virus protection…which I disable from its Options…firewall, live updates and everything associated with it. I use Add and Remove Programs to remove any failed installations of CS3. I have run it in a minimal mode as suggested in the tech notes. I have defragged the hard drive, run the installation from a copy of CS3 on my desktop, tried to install it to another place other than with the other Photoshop versions.. run virus checker, downloaded and run Registry Mechanic. I have plenty of disk space. My two internal disk drives do not even recognize there is a CS3 disk in them…but can read others and install programs…Lightroom. I hooked up an external CD reader and writer and it can see and read CS3.. I just don’t know. I tried going down the list in Adobe technotes, but I haven’t reformatted my hard drive or uninstalled and reinstalled Windows. I am on dial-up and would have to take my computer somewhere to have all the updates downloaded. Each time I try to install, I get the same message as the original post.
MW
Michelle_W
May 2, 2007
re: boot partitions

The idea of separating your boot drive and data drive into separate volumes is a good one. However, this is more practical for business servers than for home machines. Even with 60G for a boot partition, the drive can fill after applications like Photoshop, MS Office, etc. And this even takes into account installing games on the data drive instead of the boot drive. My system is split with a 60G boot drive and numerous data drives and I’ve had to shuffle things around several times.

Of course, the problem with NOT separating your drives is that using software like Acronis requires that you have a second drive which is at least as large are your boot drive for this backup. This doesn’t include provisions for how you backup the information from your data drives.

Up until very recently I’ve split my drives so that I had a boot drive where I installed all my programs but didn’t keep data. Today, I worry about backing up my data and accept the fact that I will have to re-install my system every now and again.
MW
Michelle_W
May 2, 2007
I’d like to add my voice to Barbara’s and add my name as someone who has tried every single thing in this forum thread (with the exception of uninstalling IE 6) and to no avail.

Additionally, determined what port Bonjour is using and set up port forwarding on my router so that Bonjour could have two-way communication, if needed. I’ve completely uninstalled my firewall software. I’ve updated by graphic drivers.

I’m at my wit’s end. I have an escalated ticket with Adobe. They are scheduled to call me back today sometime. If they can’t fix the issue, I’ll sadly be returning CS3 in exchange for CS2. –I’ve already noticed that the bridge software will only display properly on my Primary monitor. On the other two monitors, the display is fragmented, for lack of a better description.
ND
Nick_Decker
May 2, 2007
Isabelle,

"I’m curious–how much space would you have to have to back up a 160GB hard drive?"

Depends on how much data you have on the hard drive. When I did a back-up image prior to installing CS3 Extended, my system drive had about 26GB on it and the resulting back-up is about 17GB. There is some compression going on, which you can control (to an extent) within TrueImage. I always stick with "Normal" compression, myself. I just checked, and it looks like if I had gone with "Maximum" compression, the back-up would have been about 13GB. Given the size of today’s hard drives, that’s not much difference.

I should add that TrueImage will also let you do an incremental backup, where it only creates a backup that reflects changes to your original, full backup. On my machine, incremental backups generally run from 2-4GB, but that, of course, will vary depending on what kind of changes you make to your data.
DS
don_solomon
May 2, 2007
Dave, Robert, Michelle,

If you read my post again you will see that the principle is to keep as many applications off the boot drive as possible to cut down access to that drive by apps on that drive–far faster for calls on C to come from an application on X (different hd)–same well established Computer Design principle as for pagefile or virtual memory.

An unpartitioned 100 gig boot drive is simply poor design if you are optimizing a machine. If you don’t care to get the best performance out of it, well, who cares.

As for filling up my C drive, I run a 20 gig partition and the most I have ever had in it is 16. I have nearly 40 gigs of applications alone on a separate drive. I don’t have to fuss with dumping anything, because it goes to an applications partition. That way I have separate drive images of both that can be restored quickly. By the way I have 3 200 gig drives on the machine, and two 500 gig drives for data redundancy and storage–like the man said, drives are very inexpensive. What is important is how you design their use.

I have had absolutely minimal problems with a CS3 install because of a design that gives me a minimal install boot partition (one of three) to test new or touchy apps on. It failed on my main boot system (largely because I ran that stupid script I suspect), so I tested it on the minimal install boot partiton and it (without the script)went on , Bingo. I then restored my image of the main boot partition, and installed it (without using the script) and it went right on.

A carefully thought out drive structure saved me hours of grief.

By the way, Dave, I too have a bit of experience with computer systems.
JJ
John Joslin
May 2, 2007
I think a lot of the wisdom one hears on this topic is related to a time when hard drives and caches were a lot smaller and slower and data transfer between components was more subject to bottlenecks and slow-downs.

Things have changed.
RP
Rod_Pickett
May 2, 2007
I also had an installation problem (with Acrobat 8.0 Professional). The cause was several registry keys that the CS3 installer could not write to. These keys were from the installation of Acrobat 7 Professional.

Here’s more detail about how I fixed it: Rod Pickett, "Prob with CS3 install of Acrobat 8" #9, 22 Apr 2007 1:58 pm </cgi-bin/webx?14/8>

In my opinion, these installation problems have been exacerbated by the poorly implemented installation process.

* You must install all the "common components" before installing a particular program, even if they are already on your computer.
* If there is a problem, the installer simply says that it was unsuccessful, after wasting 30 minutes or so.
* There is no error message to tell you what the problem was. * There is a log file created by MSI, but it only gives the first error. * The stand-alone program installer does not have these problems.

BTW: I’m tired of hearing "These are user-to-user forums not Adobe support forums." True enough. But Adobe is exploiting them for support. In the menu on the home page they are listed under SUPPORT. There is no excuse for Adobe not paying a few employees to hang out in the forums, especially after a big release like this.

When a new user submits a question or comment to Adobe, instead of a lecture I suggest a reply along these lines:

"While we hope that someone from Adobe will weigh in with some information to help in this situation, in the meantime maybe some of your fellow users will be able to provide some assistance. But be aware that they are helping out of the goodness of their hearts and not paid by Adobe."

Rod
LH
Lawrence_Hudetz
May 2, 2007
Don, you have three boot partitions? Are you counting the page partition as one?
NH
Not_Happy
May 2, 2007
Confirmed that this seems related to copy protection. In trying to go back to CS2 (which I didn’t buy), the installer throws an error saying bad serial number. Even after entering new serial numbers, then trying trial again, that same original number is in there.

I regret having bought this software. If I’d used a crack instead I wouldn’t have had this problem. You’re punishing the wrong people Adobe.
DP
Daryl_Pritchard
May 2, 2007
Don,

It sounds like your rationale is similar to mine. I’m not saying that multiple partitions is either good or bad, but I’ve always had a tendency to be a partition-aholic, and even more so as drives have become so large. The reaons began with the first PC I built, which was a dual-CPU system running Win95 in dual-boot config with WinNT. Obviously the dual-boot configuration specified a need for two partitions at least, but as I wanted to maximize efficient use of my drive space…a whopping 27GB at the time…I set up multiple partitions and installed all major apps to a partition shared by both O/Ses so that I could install the apps to the same location from each O/S. Each O/S partition was also set up independently to avoid one being "C" and the other something else. A 3rd-party boot manager (Boot Magic) then took care of which O/S was booted as C, with the other taking on whatever drive letter I assigned it within the active O/S.

When O/Ses evolved to the level that XP took care of all my needs, I streamlined down to a single-boot system but kept with my philosophy of separate partitions for major apps, workspaces, video capture & render drives, etc. Now, with WinVISTA’s unknowns, I’m back to dual-boot again, until I’m comfortable with no longer needing XP. I recently read how dual-boot prevents the use of System Restore, but that must be true only when you follow a conventional dual-boot setup where each O/S is on a different drive letter. As I’ve got my system configured, I can run System Restore for either O/S without a problem.

What I most like about multiple partitions beyond the ease of managing smaller backup images for the primary system partitions is defrag and virus/spyware scanning. I like to run a full system defrag on occasion, with full virus/spyware scans done weekly, but on a daily basis I run a defrag of the system and primary data partitions, while I run virus/spyware scans on those same partitions plus my Windows TEMP drive. Since all partitions are significantly smaller than a full drive, those defrag and scan runs take much less time to complete and my system stays healthier overall, I think. My current partition scheme looks like this, for better or worse: <http://ambress.com/pc/hddparts.jpg>

Regards,

Daryl
DS
don_solomon
May 2, 2007
Lawrence,

Yes, I have three separate boot partitions, one on each of my 200 gig onboard drives. One main boot, another without connection to the internet for using Major Video and Image Editing apps only for faster operation than on my main boot (all apps on a separate partition), and one with minimal software, OS and internet connections and apps that I wish to test trials of before buying them or committing them to one of the other boot partitions.

Pagefiles and virtual memory are simply separate small partitions on a drive other than the boot drive for all three of these separate boot drives.

Have multiple boot partitions is easy to set up, gives great flexibility, and ,as said, has saved my bacon endless times. I work with a group of four other editors, and we have all used similar configurations for many years. Time is money for us, so we optimize everything with respect to that, from system speed to recovery times when something goes wrong–and that is as certain as the Sun coming up for computer systems 🙂 Especially, as the software becomes more sophisticated and complex, as in the instance case with CS3.

By the way, our Acronis backup scheme has meant that we have never had to reinstall XP Pro since it was released, have never had a catastrophic system failure that we could not recover from in minutes rather than hours.

Of course, the extent to which i have designed my system may be overkill for someone with lesser requirements–but what is common is the need to optimize the speed and computational effectiveness of the system one has and to provide for fail safe recoverability of the OS and all data.

Well, the alternative is to rely of misplaced faith or hope–experience tells me that neither of those works very well with computers.
LH
Lawrence_Hudetz
May 2, 2007
Thanks don. I considered this scheme when I built this computer (only one extra boot drive) but now it will get fussier. i have only boot and apps on c at the moment, and have a new HD, which I can partition and use for a second boot. I’m a bit wary though of doing it as an afterthought. Acronis does look like it can handle it. Ghost, well, the less said the better, but it seems to be fine at the lab I work.
DS
don_solomon
May 2, 2007
Daryl,

System Restore is a poor substitute for Drive Images that are kept up to date in my opinion–it does no good to have a system restore point in a major crash, and it eats up real estate. It is, however, better than nothing.

What is important is that each user have an effective design–multiple boot or not–that assure easy recoverability amd maximal computational effectiveness. Simply relying on the configuration Dell( or X) ships out and what MS predesigns as a generic solution is , IMO, the least effective approach. Computers are tools that work best when tuned to the jobs one has for them. Like many, I build my own and put lots of forethought, as you no doubt do, into what I am designing them for–hardware, drive and partition design, and software need integration.

There’s a lot of noistalgia for me in your post with the 98 and Nt dual boot on small drives–and that got me to thinking of my first drive, which was 200K–yes K, and how thrilled I was to pay just $ 540 for a whopping 2.45 gig drive. I’m beginning to feel like a creature from the Bronze Age now 🙂
DP
Daryl_Pritchard
May 2, 2007
Don,

I agree regarding System Restore…I just like that I’ve not lost the ability to take advantage of it, as I have used it on occasions where I was suspicious that a driver or other software I was about to install might be troublesome. I’m not sure how many times I’ve seen "can’t be done" said, when that was only due to a conventional approach taken in the setup of a PC. I was slow to ever get into having a personal PC of my own, by which time huge 10GB drives were pretty common. 🙂

Daryl
DM
dave_milbut
May 2, 2007
If you read my post again you will see that the principle is to keep as many applications off the boot drive as possible

fine. and that’s true. if you read my post again, it’s my very experienced opinion that based on the cost and size of todays drives it’s foolish to have only a 20 gig hard drive as a boot drive. it WILL fill up. MS’s software design guarantees it.
LH
Lawrence_Hudetz
May 2, 2007
Dave, check your e-mail.
DM
dave_milbut
May 2, 2007
will do larry.

don, i realize that last post may have sounded pompous so i’d like to clarify it by saying that while i do agree with you, i was considering the matter from the point of view of the average computer user, not someone (like us it seems) who knows the ins and outs, foibles and intricacies of windows. the ‘average user’ simply does not have the skill (nor the desire to learn) to maintain a completely clean boot drive which would entail not only keeping the apps and data off the drive, but also relocating nearly all of ms’ special folders for user data.

pax, dave
DS
don_solomon
May 2, 2007
Dave,

I am talking about 200 gig HDs with 20 gig boot partitions. They are cheap, but the space is better used for something else.

My 20gig partition has never filled up has never filled up and won’t inasmuch as there are very few programs that require installation on the Boot partition, but should it for some reason unforseen reason like MS bloating up the next OS to huge dimensions, all I have to do is go into Acronis Disk Director and move a few more gigs from one of the other partitions on that physical drive to the boot partition–at best a 10 minute job–that gets done while I am haveing coffee. Having to shift things from drive to drive manually is very archaic and unnecessary.
DS
don_solomon
May 2, 2007
Dave,

Hey, I certainly don’t want to come off as pompous and pedantic either.

You are right, the average user may lack the experience to appreciate much of this really OT discussion. I only threw it out as food for thought for those who got caught short this time by not having a solid recovery design–ala Acronis or something similar–when they clobbered things trying desparately to get CS3 on, or for those running marginal machines and needing all the extra optimization they could to bring their speed up a bit.

Hopefully, it may serve as an example of designing to meet specific computer usage requirements and act as a goad for others to think about their own design necessities.

Pax,

Don
JZ
Joe_Zydeco
May 2, 2007
"I disagree. It’s a real pain to start rearanging file when your boot disk starts to run out of space. In today’s market with cheap hard drive space, get a big standalone drive (100 gig or better) as your boot drive. Just my humble (experienced) opinion."

I totally disagree with that. It’s not about the cost of the drive–it’s about the time it takes to back up a bunch of junk that is not crucial to booting the OS and accessing essential apps, and it’s about the time it takes to restore a bloated boot partition in the case of a catastrophic failure due to hardware, virus, operator head space error, etc.

The most valuable thing I have learned in my years of extensive experience with commercial installations is that if the backup procedure is too slow or too complicated, people will NOT do them regularly. To counter this, I have gone to great lengths to keep the task quick and easy, and that works well for my own system, too.

For years, I have partitioned my boot drive as 10GB for C:, and whatever’s left over for D:. Microsoft does not make it easy to manage what-goes-where, but for the most part, it can be done. I move such items as the paging file, My Documents, and Outlook data off C: to another physical drive. I install essential apps to C:, others to some other partition. And I regularly use DiskPie (available from PC Magazine) to inspect my boot drive (and the others) for space hogs.

Right now, my C: partition contains about 6GB, which is about average for me. I use Ghost to make frequent image backup sets to another drive. An image backup takes about 4 minutes. At my convenience, I use Nero to burn each image backup to a single 4.7GB DVD.

A chief advantage is that, if my C: partition gets hosed, I can format it, restore from a DVD, and be up and running in about 30 minutes. Try that on a large partition, and you will still be formatting long after I am back in full operation.

Of course, I do additional backups of data on other drives, but they are time-independent of my crucial C: image backups.

I recently tried Acronis (again), but still find Ghost to be the more powerful of the two programs. Ghost 9 or 10 has better tools for auto-managing the drive space allocated to it.
JZ
Joe_Zydeco
May 2, 2007
Don, you have a good handle on the myriad methods of doing backups, and I agree with your approach. Of course, there is no single approach to backups that is best for everyone. And opinions on the subject are like birthday suits–everybody has one! 🙂
LH
Lawrence_Hudetz
May 2, 2007
One needs a bit of discipline to not load up the drive.
DM
dave_milbut
May 2, 2007
One needs a bit of discipline to not load up the drive.

croikey, i have about 100gig sitting on my desktop! 🙂

Gold Hat: "Backups!? We ain’t got no backups. We don’t need no backups! I don’t have to show you any stinking backups!!"

apologies to Treasure of Sierra Madre

😉
JZ
Joe_Zydeco
May 3, 2007
One needs a bit of discipline to not load up the drive.

Not if your partition is only 8 or 10 GB. Not much beyond the essentials will fit, so you have to put the junk some place else! 🙂

The only two reasons I give it 10GB instead of 7GB or 8GB are:
1) Diskeeper gets annoyed if disk space becomes too tight.
2) When I need to unplug my other drives and boot, Windows needs some place to put its paging file.
KM
Ken_Morris
May 3, 2007
Folks,

We seem to have digressed from the problem of CS3 not installing to a lengthy discussion on hard drives, partitioning, and backups. Can we get back to options to getting CS3 installed? Adobe sure doesn’t seem to have the answer.

Ken with XP Professional (with latest updates as of April 29th), Adobe CS2 (purchased & registered), Elements 4 (purchased & registered), Adobe reader ver 8.0…. Booted up with only Microsoft programs started and still no install of anything except Bridge CS3 and the Stock Photos.

I have even taken Symantec programs off my computer at the suggestion of Adobe Tech Support.

I have tried all suggestions so far that I understood to no avail.

Help????? Ken
P
Pipkin
May 3, 2007
Same. Done everything. No result 🙁
JZ
Joe_Zydeco
May 3, 2007
Have you guys tried what gorodek came up with in this thread?

gorodek, "Cannot install Photoshop CS3 – Installer just dissappeared" #59, 1 May 2007 8:49 am </cgi-bin/webx?14/58>
DS
don_solomon
May 3, 2007
I will give you help that you will no doubt not like.

If you have tried the many suggested possibilities here, and those suggested by Adobe–really a lot of just possible solutions to a problem they obviously do not understand the full dimensions of–then you really have little recourse to anything more rational than starting over with a clean install. Put on the OS and then Adobe CS3.

The other possibility is that Adobe will release an update to a more robust, context sensitive, installer. If so, that could be a long time coming.

The final possibility is to abandon the effort and get your money back.

I base this advice on what appears to be a pattern of virtually random solutions that have worked idiosyncratically. Largely because they have addressed the specific conflict or problem with that specific machine! The variables with complex programs interacting with other equally complex applications are obviously a great many. And it was Adobe’s job to get that worked out. Endless experimentation to install a program is frustrating and in some cases virtually futile. Too many variables again.

My suggestion is not highly platable, I know, but I strongly suspect it will save a lot of further wasted time and energy for you, and others in the same predicament.

If your system is presently still working as before, then, obviously, saving a drive image will make it easy to recover if a clean install does not work. I strongly expect it will, however.
LH
Lawrence_Hudetz
May 3, 2007
I’ve pretty well come to the same conclusion, and I didn’t think of saving a drive image first. I was thinking fresh install then save.

Beta disappeared (public one, anyway) so I have been searching out the HD for CS3 stuff after uninstalling it. A bewidering array of left overs, even after a registry clean.

I did not use their clean tool yet. No need as I don’t have a CS3 copy yet.
JF
John_Fieber
May 3, 2007
Sitting right next to Setup.exe is a folder called payloads. Those are the things that Setup is installing. Many of those payloads represent bits and pieces that are shared among many Adobe products. These payloads may have particular contract relationships with each other. For example, the Photoshop payload declares that it depends on a set of these "shared components". Setup ensures that any payload has all its dependencies satisfied before it installs.

If a payload fails to install for some reason, Setup will not even attempt to install anything that depends on it on the premise that the dependent won’t work without its dependency. (If it does work, then it really isn’t a dependency now is it?)

These various payloads come from different parts Adobe (and some from third parties) and carry different technologies that have different relationships with the operating system, and consequently different installation challenges (fonts, color profiles, COM components, browser plugins, services, print drivers, the age-old registry warfare over global file type associations, etc.). Knowing exactly which payload failed is critical zeroing in on the problem and solution. I think the solutions will look much less random if you can pair them to the failing payload.

As for the installer being so uninformative about what payload failed…well, in any large organization sensible designs can get squashed despite valliant efforts by sensible folks. I have reason to believe things will improve on this front, but in the meantime the data about payload failures is all there in the (compressed) log files off in <system drive>:\Program Files\Common Files\Adobe\Installers. The string "Operation complete. Setting status: 2" is the key to failed payloads. If you find that, important clues to the failure are nearby.
JJ
John Joslin
May 3, 2007
It is good to see some sound analytical work going on and that some solutions work, but my god this is a commercial retail software program and should require only basic computer knowledge to install.

The program itself is wonderful and the engineers deserve nothing but congratulations, but the incompetents that put the installation package together (which seems to be one size fits all) should be fired for all the harm that they have done Adobe’s reputation
MD
Michael_D_Sullivan
May 3, 2007
Given that the installer has worked just fine for many of us, I’m not so sure I’d rush to judgment like that, John. (Of course, it worked for me without a hitch, so who am I to bitch?) I assume that the installer was tested; it just didn’t hit the wrong computers and seemed to be fine. Ultimately there’s no test like a gamma test.
JJ
John Joslin
May 3, 2007
Well it worked fine for me too but it should work for everyone whose computer meets the system requirements.

Blaming the previous use of the CS3 beta (which I also had installed) seems to be a bit of a red herring.

For some, it also failed to install on brand new bare systems, so my earlier theory, of the need for a well-kept machine being essential, seems to be invalid.

All right, we won’t fire them, but no treats for a week!
NH
Not_Happy
May 3, 2007
Uninstall. Go through your registry searching on Adobe and then again on Photoshop. Rip out every key that contains, or whose child key contains, those words. [[You’ll have to make the determination of what is the parent key based on surrounding keys. If you delete an entire root tree HKEY/Local Machine, for example, you’ll be reinstalling.]] There are a LOT. It will take you a good hour and a glass of whiskey. I think you’ll find you’re then okay.

This is dangerous. If you delete something you shouldn’t you’ll find yourself re-installing. Backup your data.

Alternatively people are having luck running a "repair" installation of windows. It is as though you are reinstalling windows on top of your current system but selecting the option to repair when given. If you’re willing to do this, I’d at least try the above first.
DS
don_solomon
May 3, 2007
No, let’s go back to considering firing whoever authorized this release at this time–with numerous obvious installation problems, many of which defy efforts of both computer smart users and Adobe support.

The facts:

1..Adobe obviously ANTICIPATED REASONABLY SERIOUS PROBLEMS–otherwise, why would they have prepared in advance several technotes with extensive, complicated, debugging routines and a script to clean machines up (beta and non beta users) full of dire warnings about its use–plus instructions requiring users to clean registry entries out if they did it manually. This, when they obviously know that few of their users are likely experienced enough going ‘under the hood’ to confidently, and competently, work through those instructions.

2. Folks who call Adobe for help report that they are given (collectively) numerous possible solutions to TRY–it certainly appears that they have no real handle on this, and that likely means what we can easily conclude from these threads that it is highly and complexly variable.

Raise your hands if you had any trouble similar to this getting CS2 to install.

Raise your hands if you had any similar trouble getting CS3 beta on.

Raise your hands if you had any serious trouble getting LR on your computer. or Acrobat 8, ETC.

Do the logs really show what the problems are. If so, why do we get reports from folks who sent in logs and Adobe still can’t get them up and running?

The really simple fact is that they released it with an inadequate installer to meet the requirements for computers that they laid out, or for the obvious problems they ANTICIPATED when they produced a clean up script and laced it up with dire warnings. You know wnat, they were right!

The irony in my case is that my first attempt failed because I ran the clean up script–after removal by normal means, setup wouldn’t run, after running the scrpt again, still no go–by the way, each time I ran the script, always level 1, for the first three times, it found more things to clean up! Getting nowwhere, I quickly restored the drive’s image( made 11 minutes before the first install attempt), ran setup without running the script, and it went on perfectly. That did not prove to be THE solution for other folks anymore than the dozen or so others that have worked on various machines.

While we are at it, just why have Adobe made it mandatory to install all the other Payloads. This is the first Adobe installer that I can remember that requires that, gives no choices. Whatever else that does, it exponentially increases the possibility of conflicts and faulty installs. Nevermind that there will be many users that simply have no use for many of those payloads and don’t want them cluttering up their drives.

Any thoughts on how to get rid of payloads you do not need or want?

My root conclusions are that Adobe has simply overtaxed their resources this last year compiling billions of lines of code for an enormous number of significant product upgrades and new releases. They simply haven’t done the thorough design jobs they needed to (LR as an example) or wrestled the complexities down to certainties (CS3 and all its variants).

Add to that my suspicion that they may have introduced and embedded more serious anti-piracy and authentification routines into thier applications–the Bonjour conspiracy 🙂

Premature release.
LH
Lawrence_Hudetz
May 3, 2007
I cleaned out most of CS3 yesterday, but I went to look for the logs. They are still there, two of them! They are huge, and the entrie for yesterday morning, just before the product terminated is extensive as I tried to mess with the dll’s.

There are no logs for CS2.

BTW, after I cleaned out all CS3 I could find. CS2 started ok, but not Bridge. There is a Repair option for Bridge that didn’t work as it could not find a particular file anywhere, even on the cd. So I reinstalled over the top and CS2 is functioning (AFAIK!).
JF
John_Fieber
May 3, 2007
Failing on a clean machine. There is an OS bug in Vista that can cause this and Microsoft is investigating. Adobe isn’t the only one affected by this and there is a straight forward workaround.

It is a catastrophe. If your machine is in some state that the install won’t work, it really truly is. That does not, however, mean it is an epidemic. Informal feedback from tech support suggests that overall CS1 and CS2 install issues were much worse than CS3. But if you were not personally affected by the CS1 or CS2 issues, that was probably off your radar and thus you wouldn’t have a good point of reference for comparison.

Bonjour conspiracy? Bonjour is Apple’s implementation of an IETF networking standard (zero-conf) for auto-discovery of local network resources. True, it is another moving part in the system that can break, but it isn’t exactly a conspiracy and has absolutely nothing to do with authentication or anti-piracy.

Manditory payloads. Photoshop Beta shiped with assorted manditory payloads user selectable. Then users had lots of problems when they deselected ones that were actually required. Are all of the ones in PS required? Maybe, maybe not. I expect the Photoshop engineers are the only ones who really know.

Logs. Logs can identify a point of failure. Sometimes the cause is obvious, other times not.
LH
Lawrence_Hudetz
May 3, 2007
Informal feedback from tech support suggests that overall CS1 and CS2 install issues were much worse than CS3.

Really? well then, people today are being more assertive than they have ever been about checking in with their problems.
ND
Nick_Decker
May 3, 2007
well then, people today are being more assertive than they have ever been about checking in with their problems.

And, it seems to me, Adobe engineers are being much less assertive about checking in with solutions. (Chris Cox has missed a lot of possible opportunities to tell people that their systems are hosed.)
JJ
John Joslin
May 3, 2007
I don’t think Chris works in this department.

And there are quite a few Adobe people in here trying to help.

They can’t check in with solutions until they’ve pinned down the problems!

I’m sure there’s a lot of overtime going on right now in Adobe Towers.
ND
Nick_Decker
May 4, 2007
John,

I don’t think Chris works in this department.

Point taken. I didn’t really mean to single Chris out, other than what he’s said earlier (much earlier), that he’s…oh, never mind. I shoulda used a smiley.

I’m sure there’s a lot of overtime going on right now in Adobe Towers.

As well there should be. While my copy of CS3 installed OK, I can’t open Bridge in CS2 anymore. CS3 has taken over what happens when I insert a CD or camera memory card. Oh, and Bridge CS3 often makes me reboot my computer to use it. Those things, plus the fiasco that is Lightroom (hey, I got it paid for before they raised the price!) have me just a little uncomfortable about what’s going on over at the Adobe Towers.
DP
Daryl_Pritchard
May 4, 2007
I’ve not used CS3 much yet since installing it; heck, I’ve not used CS2 much either, just due to other distractions and not much image editing of late, but what little I’ve done so far has been error-free, leaving me to wonder how I got so lucky. Both PS and Bridge, whether CS2 only or C23 only or a mix of both, show no problems when opened or closed. I’m anxious to explore around and see if I can do anything that duplicates problems I’ve read about here, but that will take a back seat to things I need to give priority.
RK
Ronald Keller
May 4, 2007
I had the same installation failure as OP mentioned.

Windows XP Pro here. No beta installed.

I was able to fix the problem (another variation but maybe it will help others…)

1. uninstall CS3
2. uninstall Macromedia and Adobe Flash Player.
3. uninstall Firefox
4. delete Adobe RGB 1998 color profile (an error in the log files mentioned this profile)
5. run Registry mechanic.

I don’t know if all of this steps were necessary but in any case, after rebooting the installation succeeded.

Hopefully this will help somebody….

Ronald
P
Pipkin
May 4, 2007
I have resolved problem in my part! Maybe it would help to anybody. Just delete ALL section <Requires>" (at line #1770). Delete the whole "<Requires>…</Requires>" in AdobePhotoshop10en_US_volume.proxy.xml
You will now have a list of components you want to install!

These components are required or recommended:

Adobe Anchor Service CS3
The annoying "Bonjour" service and the licensing service. "Bonjour" (C:\Program Files\Bonjour\mDNSResponder.exe) can be disabled manually after the installation but DON’T you delete it! The other one is needed to license the running of the application.
Adobe Color Common Settings
Adobe Color NA Recommended Settings
Adobe Type Support
You need this to add new text layers to existing PSD files which already contain text layers. Adobe Version Cue CS3 Client
The "Open file" dialog gets errors without this component. Note: If you’re having Web Standard / Premium or Design Standard / Premium instead of stand-alone Photoshop/Dreamweaver/etc., please read this official PDF document carefully to find out the differences of the above two tricks (http://www.adobe.com/support/deployment/cs3_deployment.pdf)

Now I have got Photoshop CS3. Thank you, Adobe! 😉
LH
Lawrence_Hudetz
May 4, 2007
Certainly seems as if installation is a multi-trick pony! 😀

Not all that funny after ponying up the $$$ first, however!
GM
Greg_McAfee
May 4, 2007
After finally getting CS3 to install about a week ago, I’d have to report back to those of you that are continuing to struggle with the install that you may want hold off. Of course, everybody’s experience will be different, but I thought I’d pass along mine.

Bridge has crashed 4 times in the last week. Photoshop has hung twice. There are also some annoying behaviors in Bridge; haven’t noticed anything annoying yet in Photoshop. Keep in mind that I have only used CS3 a few times in the past week, so the failure rate I’ve experienced is high. No doubt the new Camera Raw is really nice, and I finally used Smart Filters — also very nice. That being said, CS2 was a very solid product, and CS3 just simply isn’t that revolutionary. (I haven’t exercised all new functionality in CS3, so you’ll have to take that comment with a grain of salt. Maybe I’ve missed something amazing!) I’ll continue to use CS3; it’s certainly usable. However, for those of you who do this for a living (just a hobby for me), I don’t think you can justify the lost productivity between installation issues as well as a buggier, less stable product. The prudent thing to do is to wait for Adobe to release a point release in a few months that cleans CS3 up a bit.

Just my $.02.

Regards,
Greg
LH
Lawrence_Hudetz
May 4, 2007
Look here:
Fredric Young, "CS3 crashes all the time" #1, 2 May 2007 2:13 pm </cgi-bin/webx?14/0>
BB
Barbara_Ballmer
May 5, 2007
John Fieber mentioned looking for a "Code 2" in the log. I found a code at the end. After END Dependent operations for {long string of numbers} Adobe Photoshop CS3 ,
the log continued…
Check operation result for {long string of number}Adobe Anchor Service CS3 ….now there is a long list like that last sentence for Adobe Asset Services, Adobe Update manager CS3 and so on….
Then it says " Checking Color Common Settings
{ 2632} Fri May 04 17:51:53 2007 ERROR
skipping operation because required operation failed with code:2 Setting dependent operation result

Then it gives the 2632 number and date and says DEBUG
then the same number and date with INFO
and again the same number and date with DEBUG
Operations complete.

What does this mean? I tried to wade through the long log and decided to go to the end of the log….and there was the code 2.

Does this ring a bell with anyone?
JF
John_Fieber
May 5, 2007
Barbara,

Ronald Keller wrote a few messages back:

4. delete Adobe RGB 1998 color profile (an error in the log files mentioned this profile)

Your install is failing on the "Adobe Color Common Settings" payload which, among other things, installs the Adobe RGB color profile. I’m thinking the chances of these two things being related is high.

Ronald, do you have the exact error text related to the Adobe RGB profile? It might be helpful to others.
BB
Barbara_Ballmer
May 5, 2007
I saw Ronald’s message and have already deleted Foxfire and was searching for Flash. I saw the color profile that he mentioned in Common files, Adobe, color. I am deleting the Adobe RGB 1998 color profile. I am going to restart and try to install.
I looked for Flash. It is not in Add and Remove Programs as Flash. I did a search and found a "Macromedia Flash" but no application such as Flash Player. I have never had the full Program but must have the player somewhere.
I noticed that when I looked at the properties of some of the color profiles, it said that some had been modified 5/5/07 (tomorrow) ( RGB 1998 included), but some did not have that date.
DM
dave_milbut
May 5, 2007
only trouble i’ve had in about 2 weeks is one time i went to restart bridge and it said it’s prefrences were corrupt. i was given the option to reset them, i did. then went back in and reloaded my workspace and all’s been well since.

i’m still seeing some kind of funkyness with enlarging the image frame on zoom though. i thought i had it worked out, but nope. soon i’ll open a thread on it, i wonder if i’m the only one seeing it.

set the pref and make sure the option bar for the zoom tool says to resize frame on zoom. it works to a point but stops at screen width but only 3/4 screen height. very odd. if i can find what i did to clear it once before, i’ll post back and see if anyone else can reproduce.
DS
don_solomon
May 5, 2007
I started another thread yesterday asking for suggestions on how to install without all the mandatory payloads that Adobe have loaded us up with, whether we wanted or needed them.

A procedure was found by another poster.

It can be found here:

< http://www.ilemoned.com/software/customizing-adobe-cs3-insta llation>

I uninstalled by the usual Windows uninstall method, ran registry mechanic, and reinstalled after making the simple modifications outline above. It went perfectly.

Of course, the install was considerably faster and there is simply less stuff on there for potential conflicts, so it might be worth a try for those folks still having difficulty getting an install as well as any first time installers playing Adobe Install Roulette. The less stuff you have in your registry that you don’t need the better.

Another nice benfit, at least on my configuration, was that PS loaded faster as well after removing all that proprietary non essential, for me at least, overhead.

What gets me you know where is why Adobe didn’t make these optional installs available in the first place. All that is required is adding a short txt script and removing the ‘requires’ section of the XML proxy file with a simple text editor like notepad. 5 minute job that a five year old could do, and bingo the old familiar component choice screen, checkboxes and all, pops right up when you start the install. So the choice screen ius in there, just bypassed by the long requires section of the XML Proxy. Take that out and you are home free.

Check what you want–5 choices are required as noted in the instructions, including Bonjour for registration and authentification, and ‘phoning home’ with God knows what–and then its good bye to virtually everything, even Bridge, if you don’t want it!
LH
Lawrence_Hudetz
May 5, 2007
I’m unsure of the procedure, don. When you copy the text to Notpad, do you rename it "application.xml.override". or leave it alone, since the extension is now changed and generate a folder named "application.xml.override? That doesn’t seem correct either.
RK
Ronald Keller
May 5, 2007
the error code was:

Unable to uninstall existing ColorProfile: c:\WINDOWS\System32\spool\DRIVERS\COLOR\AdobeRGB1998.icc Error code: 127

Ronald
JJ
John Joslin
May 5, 2007
Having the install options seems like a good idea but it’s too late for me. 🙁

As far as the full install goes, I think there are a lot of half-baked diagnoses, leading to un-necessary work un-installing and re-installing everything from Flash to the entire OS. A lot of these are red herrings. For what it’s worth here is my experience.

After de-activating and removing CS3 beta from the "Add or Remove Programs" dialog, I manually deleted the files and folders in accordance with < http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 1492>. I did not touch the Registry.

I then ran the installation from the DVD and it ran straight through. It is a painfully slow process. Having read all the horror stories, I kept waiting for it to vanish! It didn’t. 🙂

System

Xeon 3.0GHz/800MHz/1MB
2GB DDR2 400 MHz ECC Dual Channel Memory
Hyper-Threading Processor
Chipset Intel E7525
2 x 160GB (7,200rpm) SATA Hard Drives
16X DVD +/- RW
128MB PCI-E ATI FIREGL V3100
Microsoft Windows XP Pro SP2

Services

Symantec Corporate AntiVirus – running
ZoneAlarm – running
Windows Firewall – off
Windows Defender – running
TeaTimer – running
Bonjour service – running
Default browser – Firefox (closed)
Skype – runnning
BB
Barbara_Ballmer
May 5, 2007
I didn’t get the error code that Ronald did. The log for this failed installation said the same thing as the last except it gave another number before the date which came after the line that said the required operation failed with a code 2. Instead of [ 2632] it had [ 1364] . Those numbers must mean something. The number of attempts at installing is getting close to that number. : )
IG
Isabelle_Green
May 5, 2007
John, I followed those same instructions to the letter and still could not get it to install.

It’s remarkable that many of us cannot get the program to install properly. We purchased the program (the gold standard of graphics programs)from one of the most creative companies in existence and it was expensive to do so. It’s not as though we purchased junk, bargain software. I find it interesting to see what lengths people are going to in order to try to get the program to install (I’ve reached the limit of my ability to try to do so–not as computer-savvy as most of the contributors to this forum).

There is no homage like having people jump through hoops in order to simply be able to install and get CS3 to work properly.

Now, if only Adobe would reward that loyalty and admiration by putting out a program we can actually install, it would be deserving of that unabashed love. I’ll just have to wait and hope that they do.
JJ
John Joslin
May 5, 2007
I’m sure the responsible people at Adobe are working hard to analyse what’s going on here and find a fix. Although the installation went OK for me, I am still following this, because as many have said, the price has got higher but the quality lower and I’d like to know why.

I can’t think of anything positive that has come out of the "merger" with Macromedia but plenty that is negative. I guess in the long run it may make the bean counters happy, but no-one else.

The two companies were doing fine as separate entities but corporate greed has more force in the boardroom than logic.
JF
John_Fieber
May 5, 2007
Don,

The instructions you cite completely mis-characterize what Bonjour is. They obviously haven’t expended any effort to do even the most basic investigation. Heck, they haven’t even correctly identified the payload that installs it!

Also, if you should ever need to call technical support because something in Photoshop isn’t working right for you, be sure and tell them that you have a hacked installation. And good luck with installing future updates or patches.
DM
dave_milbut
May 5, 2007
be sure and tell them that you have a hacked installation

i’d be sure to put that under the things NOT to tell them. 🙂
LH
Lawrence_Hudetz
May 5, 2007
Dave, can you look at #217 here and answer it? I’m not sure about the procedure.

Thanks!
LH
Lawrence_Hudetz
May 5, 2007
Whoops! #215 Dave!
DP
Daryl_Pritchard
May 5, 2007
With respect to the link given in Don’s thread, following the procedures there, and potentially calling Adobe for help if it fails, I certainly would not use the work "hacked" in any conversation. That has too many negative implications to a software manufacturer and licensed users. Beyond that…unless I missed something…the linked information may be a "hack" in that a user is modifying the installation process to do something other than a standard installatoin, but it is not a "hack" in the guise of a software modification to defeat entry of a serial number, activation, etc. I did not read through all the details, but the process appears to be repeating the same information as Adobe provides for enterprise deployment of CS3. So, if you follow it, and if you call for help, discuss the problems in that context…"I have had problems with installing CS3, so I attempted to follow some ideas as I read about from Adobe for enterprise deployment, customizing the installer to not install all components, and…"

"hack", "crack", "piracy", "keygen", "bootleg", etc…..such words are bad, very bad! 🙁

Daryl
DM
dave_milbut
May 5, 2007
Dave, can you look at #217 here and answer it? I’m not sure about the procedure.

well, i haven’t tried it but it says:

Automatically enter your serial number during installation process.

1. Create a blank text file using (e.g.) Notepad
2. Ctrl+c/v or type the following:

<?xml version="1.0" encoding="utf-8"?> <Configuration>
<Payload>
<Data key="Serial" protected="0">1234xxxx5678yyyy4321zzzz</Data> <Data key="Registration">Suppress</Data> <Data key="EULA">Suppress</Data>
<Data key="Updates">Suppress</Data> </Payload>
</Configuration>

3. Save as "application.xml.override"
4. Put it into "payloads\AdobePhotoshop10en_US_volume\"
5. Run setup.exe and have fun.

seems to me that you create a new file with the specified text in it. then save it as: " payloads\AdobePhotoshop10en_US_volume\application.xml.overri de "

so find the folder named: "payloads\AdobePhotoshop10en_US_volume\" and save the file named: "application.xml.override" there.
DS
don_solomon
May 5, 2007
John Fieber,

No apparently you have not kept abreast of the Bonjour business. John Nack tired to dissuade a number of posters that it wasn’t required. Just what you claim, a bunch of Apple code for internet networking.

I don’t for a moment know what all it does, but John Nack doesn’t either.. Last I saw in that thread he was going off to find out, crying don’t blame me I am just a go between, a messenger. Sorry, I don’t have the reference handy, but I am sure you will be able to locate it quickly with all your advanced understanding of Bonjour and just precisely how Adobe has adapted it to their uses.

I do know this, that an installation without it won’t work. The suggestions that it be bypassed to get failed installs going is likely a self defeating procedure. That leads me to suspect that it is being used for authentification, and, as I said before, who knows what else–and that’s fine. SO %^$#%$ WHAT? If Adobe wants to use it for that or anything else, that is their business.

As for not being able to get upgrades, that is just a ridiculous scare tactic. The Adobe component choice menu that the procedure I mentioned exposes was put in there BY ADOBE. It isn’t a hack in any functional sense of the word. Folks still have to put in their serial numbers and authenticate, and they have to install Bonjour to do that.
DS
don_solomon
May 5, 2007
Larry, Dave,

Yes, you make a text file , and make sure it is a plain text (.txt) file with that extension named as said, and put it in the directory named in the instructions. Of course, you have to put your serial number in and authenticate at the end of the install when you open PS for the first time. This is not a crack or anything associated with one, just a way to get at the Component Menu.

The process is really simple, and it does nothing more than take out the absolute required install of every payload, and exposes an Adobe Menu for component install choice boxes–made by Adobe, but supressed in their install XML Proxy. (For whatever reason!)
LH
Lawrence_Hudetz
May 5, 2007
Thanks, both. I was concerned by the warning Windows supplies when you change the extension of the Notepad.
DS
don_solomon
May 5, 2007
John Fieber,

Here is the latest by John Nack on Bonjour, including responses.

<http://blogs.adobe.com/jnack/2007/01/cs3_doesnt_inst.html>

Sorry I did not have that handy. I also not that Adobe has a tech note on how to disable Bonjour, and what the consqeunces are. That leads me to suspect that it may not be needed at all!

< http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 0982>

I will attempt to get it off too, and see what happens. I don’t want anything on my machine that is not something I need. However, when using the Component Choice procedure, the admonition is to leave it on, so that is what I did and the procedure worked fine, but now that Bonjour is on there, it may be worth removing or at least removing from services at the very least.
DM
dave_milbut
May 5, 2007
I block it from accessing the internet in zonealarm and nothing seems to be failing for me…
LH
Lawrence_Hudetz
May 5, 2007
Bonjour operates (supposedly) on local networks. If you have a router as a minimum, It should not get out.
DM
dave_milbut
May 5, 2007
if you allow it to get out, it most likely will.
LH
Lawrence_Hudetz
May 5, 2007
BTW, a crashing problem seems to have roots in the MS Mouse Intellipoint software. I just bought it and sure enough, it even screws up CS2. Uninstall, back to Logitech and the problem went away.

Sigh!
DM
dave_milbut
May 5, 2007
I’ve had problems with the newer logitech drivers. I have an old version that works well on my machine and run it whenever i reinstall. i’ll name the version when i’m back on my desktop system.
LH
Lawrence_Hudetz
May 5, 2007
So far, the new driver runs fine. The problem I am having is double clicking when clicking once. My first suspicion is left side contact bounce, or the circuit to trap that is malfunctioning. They suggested gently cleaning under the finger pad, which I did with dust-off. That reduced the problem but not eliminate it.
DM
dave_milbut
May 5, 2007
logitech setpoint control center

driver version 2.40.855.00

I think i sent this to you once larry, maybe a year or more ago, when you were having probs with logitech drivers.

I don’t even bother checking anymore, this driver works and works fine. I don’t want/need new features. and every time i’ve tried updates, there’s either been a change in the way the sw works (feature) that i didn’t like, or a bug. so i’ve always rolled back.

if i ever find a bug in it, or switch to vista, then i’ll update it (if i have too). no need for now.
LH
Lawrence_Hudetz
May 5, 2007
Mine is 2.42.257, fwiw.

I don’t remember getting it, and I don’t have the same mouse; I have the 610.
LH
Lawrence_Hudetz
May 5, 2007
Doesn’t matter. This driver I have supports both mice versions.
JB
Janice_B
May 6, 2007
On Windows XP SP2 – 2GB Ram, Intel Xeon Duo – 3.06GHZ – two 120GB hard drives — had CS2 installed but no CS3 Beta.

Looking for antivirus advice (or some other solution)-
After I installed CS3, I had to uninstall Norton to get my computer to come up in normal mode. The install appeared to run successfully to the end, then it required a restart. On restarting, it took 3 hours for windows to finish coming back up. Photoshop came up (Bridge would not) – I activated and registered. Then it crashed and locked up machine. I could only get back up in safe mode. With help from a more technical daughter, finally uninstalled Norton and was able to restart in normal mode. Downloaded free AVG antivirus but am now getting trojan horses, etc.

Is there any effective antivirus that will run without conflicting with CS3?

CS3 and Bridge are buggy and crash frequently, but am able to get some work done.
DM
dave_milbut
May 6, 2007
i’m running nav 2005 with cs3 ee. what do you mean lock up the machine? complete freeze? blue screen? have you looked in the error logs? (start> settings> control panel> admin tools> event viewer).

either you’ve got a hardware conflict or a really buggy driver somewhere if it’s freezing the whole machine.

also check in right click on my computer> properties> advanced> startup and recovery section> settings button and UNCHECK automatically restart in the system failure. that caused the computer to restart when there’s a device driver kind of error instead of throwing up a blue screen (of death) with some possibly usefull information on it.
WK
willem_kotze
May 6, 2007
In the Adobe technical notes on installation problems they recommend amongst others the following possible remedies:

1. Install from desktop.
2. Install in root directory.

If there are no dangers in following these recommendations would it not make sense to use this as a standard procedure for all installations?
DS
don_solomon
May 6, 2007
Your choice,

But I certainly would not choose that route, especially not installing in the root directory, under the assumption that what they mean is to not put it in the usual "X:\Program Files,…." but in "X:". Can you imagine what a jumble the ‘root’directory would be when you have even a dozen programs or more installed to exactly the same place–No thanks.

Remember, their suggestions are an attempt to find workarounds for a decidedly sub standard installer. If you read all the posts in the several threads on this problem, you will quickly see that many of their suggestions have not helped individual users. Most programs installers work without a hitch–that’s becasue they are well designed.

However, if it works in this case, then it does.
IG
Isabelle_Green
May 7, 2007
I have learned a lot from the generous contributors to this forum (have given up trying to install CS3 for now).

I have to ask this question, though, because I have been curious for some time:

Instead of trying again and again and installing/uninstalling programs, and going to other extraordinary lengths, why don’t more people hold Adobe’s feet to the fire and ask for credit for the faulty program? Since the bottom-line is what is most important to them, that is the only way to get their attention. I realize that for those with intimate knowledge of the computer and programming, it could be a challenge to get it to work–but that doesn’t send any message to Adobe. It just rewards them for a poorly designed installer–you do all the work and they keep all the money.
BL
Bob Levine
May 7, 2007
Adobe offers a 30 day money back policy. What more do you want?

Bob
IG
Isabelle_Green
May 7, 2007
I know that, Bob. That’s why I was curious and asked the question.
ND
Nick_Decker
May 7, 2007
Isabelle,

why don’t more people hold Adobe’s feet to the fire and ask for credit for the faulty program?

I think the answer is that many people want and/or need some of the features in CS3. Myself, I have a few issues with the program, but I trust that Adobe will fix them. (I’m also hoping that my trust isn’t misplaced.)

BTW, does anybody know of any Adobe types who have weighed in on the installation issues?
IG
Isabelle_Green
May 7, 2007
Thanks, Nick–

I want some of the features on CS3, too. I especially miss the RAW options we had with the beta–along with other greatly improved features it offered–now that I am back to CS2.

I, too wonder if Adobe has weighed in. Naive as it may be, it seems to me that if everyone having serious installation problems asked for credit perhaps they’d have to address it or at least let us know they hear those of us who still cannot install it. There doesn’t seem to be any common denominator on our end–our systems are vastly different as are the solutions people have had success with.

Since it was a big investment for me and since there seemed to be no way to install it, I asked for and received credit for CS3. It was useless to me. I hope to be able to purchase a usable version if and when it becomes available.
DM
dave_milbut
May 7, 2007
isabelle, please remember that although reading this forum may lead you to think ‘everyone’ is having problems, this IS a support forum. i’d imagine that most happy users are NOT posting their success stories. 🙂
BB
Barbara_Ballmer
May 7, 2007
I haven’t registered mine or activated it; I haven’t been able to install it. When I couldn’t install it at first, I took the Upgrade back to Fry’s where I bought it, and they me a new disk….and were returning the original to Adobe. But I haven’t been able to install from this new disk either. I guess if no miracle happens before this weekend, I will return mine also…and wait for CS3.5. I don’t know enough to really mess around in the dark side of my computer….just jumping on some of the things mentioned in these posts and tech notes. I have tried most of them. I guess I have to recognize when to give it up.
D
davk
May 7, 2007
This a link will show to you how clean your computer from beta CS3, and after you can install CS3. Been tested and work like charm.
<http://home.earthlink.net/~khanoson/>
J
jbuck
May 7, 2007
On May 2, 5:04 pm, wrote:
      One needs a bit of discipline to not load up the drive.
Not if your partition is only 8 or 10 GB. Not much beyond the essentials will fit, so you have to put the junk some place else! 🙂

The only two reasons I give it 10GB instead of 7GB or 8GB are:   1)Diskeepergets annoyed if disk space becomes too tight.   2) When I need to unplug my other drives and boot, Windows needs some place to put its paging file.

Dear Joe,

My name is Jeremy Buck and I work as a Tech Support Representative for Diskeeper Corporation. I came across this posting and if you’ll forgive the interjection, I just wanted to expound on the note about Diskeeper’s want for there to be a certain amount of free space available.

Diskeeper is setup to alert users when free space starts to fall below 15%. We do this to primarily keep the user informed of their drives status but also to alert them to the possibility that defragmenting the drive may no longer be a speedy and simple process. Similar to cleaning a cluttered room, if it’s really messy but it’s spread out, it’s much easier to clean than if there’s little or no room to manuver.

Although, Microsoft recommends you should try to maintain at least 15% free space, Diskeeper will continue to do the best that it can to defragment files even if you drop below that value.

If your volume is extremely full, there may not be sufficient free space to defragment the files completely. In that case, we recommend temporarily moving some of the files off the volume, particularly large files. This temporary measure often allows Diskeeper the “working room” it needs to complete the defragmentation process. It also allows Diskeeper to defragment the free space on the volume, increasing the possibility that the temporarily-moved files can be moved back to the volume in a contiguous or less fragmented condition.

Anyhow, I’m sorry if I’ve intervened but I thought I would just post this information in case anyone had questions about that.

Best Regards,

Jeremy Buck
Tech Support Representative

Diskeeper Corporation
7590 N. Glenoaks Blvd.
Burbank, CA 91504
www.diskeeper.com <http://www.diskeeper.com>

818-771-1600 x1505

ALL drives fragment and slow your computer down; Handle it with Diskeeper!

Diskeeper® – Innovators in Performance and Reliability Technologies™
IG
Isabelle_Green
May 7, 2007
Thanks, Dave.

I do realize that and have noted that comment in earlier postings (and the same holds true for just about every support forum).

Some charmed people have apparently been able to install with no problems, some after heroic efforts to do so, and some of us not at all, so it is a real problem for only those of us in the last category. You’re right that there may be only a few of us, in which case Adobe wouldn’t care too much about us even if every one of us did ask for a refund.

Whatever the percentage of us failing the install, it is still a big deal to us and I hope someday to be able to install it. Apparently, enough people had problems for Adobe to post suggestions for trying to solve the problem–although they didn’t work for some of us.
ND
Nick_Decker
May 7, 2007
Dave,

I can buy into the concept of "we only hear from the problem cases". But, there do seem to be a lot more cases of people having trouble with the installer than with any other version that I can remember.

Is it caused by the Beta? Bonjour? The Creative Suite? I dunno, but when folks have to start hacking into the code to get it to install, somethin’ ain’t right. I’d just like to hear somebody from Adobe say, "Yes, we are aware of the problem and we are working on it."

Of course, that might make their stock drop, so, uh, never mind.
BD
Benny_D
May 7, 2007
I also have not been able to install PS3 either.
I have a new machine which is only 6 weeks old, and have got CS2, which works ok. I also didnt have the Beta installed because I didnt want to have any install problems. How wrong I was!

I get the same components only installed, and it doesnt install PSCS3. I have tried a few suggestions, but I am not too computer savvy. I just buy an app and load it, and normally away I go. But this one has me stummped.

Its such a shame as i was looking forward to using CS3.
I will have to try and get amazon uk to take it back.
IG
Isabelle_Green
May 7, 2007
Benny–that is discouraging. I was hoping to have better luck when I get a new computer (when Vista’s first service pack is released).

If you have Windows Vista, I know there is something you have to do to get it to install on that
DP
Daryl_Pritchard
May 7, 2007
Nick,

While this is of little help…and maybe I’m repeating myself, but I’m too lazy to go see what I might’ve already said…I have had no problems with PS CS3 since installing it last weekend. I did have CS3 Beta installed, but used it very little; whether use of it could create some additional stuff on one’s system that might wreak havoc with the retail CS3 installer, I don’t know. I do recall it installed the Bonjour service, which I disabled as soon as I discovered it. So, when I got CS3 Retail, I ran the CS3 Beta uninstaller, then searched the registry for anything containing "CS3", pared the results down to those that were clearly photoshop-related, and deleted them…9 keys as I recall. Then, I installed CS3 Retail without any problems and disabled Bonjour. This was also done as a dual installation under WinXP and WinVista, without any problems, and to the same location on a dual-boot system.

I’ve not used PS CS3 much yet for anything other than running benchmarks, but…knock wood…so far, so good! So…Beta? Yes. Bonjour? Disabled. Creative Suite? No…PS only.

Isabelle,

Regarding Windows Vista, I assume the "something you have to do" is either install it as the Administrator or with User Account Control disabled? Apart from that, I did nothing special other than copy the license data from Windows XP to the corresponding location on Windows Vista, so that…hopefully…the PS installation under Windows Vista would see that I’d already activated and, at most, would require nothing more than a repair activation. As it turned out, that was not required, which is more what I expected.

Regards,

Daryl
DM
dave_milbut
May 8, 2007
But, there do seem to be a lot more cases of people having trouble with the installer than with any other version that I can remember.

totally no argument from me nick. i agree.
RD
Robert_Dailey
May 8, 2007
For those of you who may have downloaded CS3 from Adobe rather than buying the disk, try going into the Adobe Store and re-downloading the install file. I had the same problems as everyone else and finally found a log file showing that the AdobeBridge2all1.cab file was corrupted and could not install. After re-downloading and then re-installing (using the Repair option) everything was installed just fine. The only other thing I had done was to uninstall Flash and Macromedia using the uninstall program on Adobe’s site. This may not be the answer for everyone, but it might work for some. Most times it seems the answers to these problems are the most obvious.
ND
Nick_Decker
May 8, 2007
Daryl, thanks for the response. Like I’ve said before, I didn’t really have a problem with the install, in that it DID install. My problems are related to other things that aren’t working as they should (well, at least as I think they should), so I’ll try to confine my comments to other threads.

I do know, though, that installing CS3 disabled CS2 Bridge for me, so I guess that would apply to this thread. Still no word from Adobe on that one, either.
MD
Michael_D_Sullivan
May 8, 2007
Nick, have you tried doing a repair install of CS2 and reapplying the updates?
ND
Nick_Decker
May 8, 2007
Michael, no, I haven’t. To be honest, I must have at least one working version of PS on my machine at all times or my business is dead in the water. With CS3 working, I’m a bit leery of messing with the mix.

Thanks for the suggestion, though. BTW, is this "repair install" one of the options when you put the CS2 install disc in? I don’t recall seeing that, but I might have missed it.
MD
Michael_D_Sullivan
May 8, 2007
Yes. If you have it installed, then the disc’s menu will offer you the options of uninstalling or repairing the existing installation.

On the beta forum, I had heard that some folks found that uninstalling the CS3 beta damages the CS2 installation — I think it had to do mostly with Bridge. Consequently, after I uninstalled the beta I did repair installations of both CS2 and Lightroom. Only then did I install CS3, which works just fine. And CS2/Bridge and Lightroom both work fine, also.
LH
Lawrence_Hudetz
May 8, 2007
It did mess the C2 Bridge. Repair hung up so I did a re-install over the top.

MS Intellipoint also messes with both.
MD
Michael_D_Sullivan
May 8, 2007
Good ol’ Microsoft.
IG
Isabelle_Green
May 8, 2007
Daryl,

Yes, that is what I meant–just remembered having seen specific instructions for installing on Vista but since I don’t have it yet, didn’t make a note of it. The information about copying the license is new to me and I’ll remember that. Thanks very much!
BD
Benny_D
May 8, 2007
I forgot to add that even though it’s a new PC, I have Windows XP, so no Vista for me, and still no PS3 🙁
ND
Nick_Decker
May 8, 2007
If you have it installed, then the disc’s menu will offer you the options of uninstalling or repairing the existing installation.

Thanks, Michael. I’m creating a True Image backup right now, and will try the repair installation and report back later.

Nick
ND
Nick_Decker
May 8, 2007
Phew! That was pretty painless, and it worked. I’ve apparently got full functionality back for both CS2 and CS3, including both Bridges.

(I did de-activate CS2 before doing the repair install. Not sure if that was necessary, but it’s probably not a bad idea.)

Thanks again, Michael!
DK
David_Karpman
May 8, 2007
Ok, here is what finally worked for me.

I had some ActiveX files installed in the common files area under Acrobat. They would not delete using the CS Clean scripts. I tried to manually delete them… no luck, even as administrator. I could not change the permissions – "access disallowed". I even considered installing a Linux dual boot just to wipe those files clean.

Then it dawned on me – reinstall Acrobat… the uninstall it. Voila! Files deleted, and CS3 installed correctly.

I should point out that Adobe was VERY helpful on their tech support line. No waiting, and no outsourcing. The tech support guy was patient and knowledgeable. Didn’t read from a script and tell yo uto do things you have already tried. Give them a try, you won’t be sorry.

Also – the CS Clean scripts only show choices for two levels of "cleaning". There are actually 4. You can try level 3 and see if that works. Level 4 pretty much wipes you clean of all Adobe stuff on your system – use it as a last resort. Whichever level you use, run it a few times, or at least until it shows you that no files are being deleted. Sometimes it takes two or three passes to get them all.

Hope this helps.
LH
Lawrence_Hudetz
May 8, 2007
Has anyone attempted to put CS3 on it’s own partition, away from CS2, Acrobat, A/V, etc? Any pitfalls to doing this?
DP
Daryl_Pritchard
May 9, 2007
Lawrence,

There shouldn’t be any problems and I can’t think of any likely ones that would arise if CS2 and CS3 were on separate partitions. But, you’d not be able to easily separate them where any sort of contention is most likely…in the shared files area; i.e., C:\Program Files\Common\Adobe, and perhaps other locations such as your user-specific directories in Documents and Settings. In other words, I doubt you’d buy anything from having the PS program directories isolated to their own individual partions.

Daryl
LH
Lawrence_Hudetz
May 9, 2007
Noodling the idea to do this and possibly avoid all the installation folderall…until I remembered that great sinkhole unifier: The Registry!
DS
don_solomon
May 9, 2007
Lawrence,

Have you considered setting up a partition to dual boot with, and putting CS3 and perhaps a few related photo editing apps on it–nothing else,no internet connection, etc.

I have done that using the component choice, non mandatory, payload install. Goes on without a hitch, boots lightning fast. loads lightning fast, no potential conflicts. Obviously you want to do a full format of the partition. I used Win Xp Pro, SP2 ( no internet,etc, so no need for the endless security and other MS upgrades. Lean and mean.

I also, because I had a smaller drive sitting idle, put a copy on there with the same configuration as above, to use as an alternate boot HD (not just a partition). I have a $50 drive bay with interchangeable drive trays that slip in and out in about five seconds.

So I can shut down, pop in a specialized boot drive, and reboot lightning fast (that has become a cliche in this post 🙂 ). By the way, I also have another smaller drive (60 gigs) that has been cloned with Acronis to use as a main system boot drive in case I get a catastrophic failure of a boot drive. Back up and running in One minute in such a case. And, I have a specialized Video editing boot drive that I do the same with. I do image editing and video productions for a living, so I need the speed (as much as I can muster), fail safe configurations, and NO HASSLE workflow.

Just a few thoughts, which you may have already considered.
DM
dave_milbut
May 9, 2007
I used Win Xp Pro, SP2

note to larry, i found out the hard way. don’t attempt this on a system with a 16x pci-e card unless you HAVE an xp sp2 disk. there’s a problem with the unpatched xp disk (i have an origial shippment) that causes setup to fail with a pci error blue screen. you NEED an install disk with sp2 on it for it to work!
T
Telemanr
May 9, 2007
Michelle, if you haven’t already found this out…

In Bridge CS3, in Edit/Preferences choose Advanced and tick "Use Software Rendering". Preview will now work correctly on you secondary monitors.

Rob
LH
Lawrence_Hudetz
May 9, 2007
Thanks dave, don. I am considering all options for the moment, and I do have the XP sp2 disk. Soon as i get some checks in the house, I will be moving on. 🙂
RB
rich_balter
May 9, 2007
I was just wondering how long I have to wait after spending $1000 in order to be able to use this program. It is now over 2 weeks without an answer from Adobe. The software vendor I purchased from has refused to give me my $$ back. So now what am I supposed to do?
LH
Lawrence_Hudetz
May 9, 2007
Installation? Crash? What’s the problem?
DM
dave_milbut
May 9, 2007
So now what am I supposed to do?

call adobe and make use of it’s free installation help?
RB
rich_balter
May 9, 2007
have the same error as the OP. I have already spent countless hours on the phone with Adobe..so far they have been no help….
DM
dave_milbut
May 9, 2007
ununstall/completely remove flash 8 player before installing.
LH
Lawrence_Hudetz
May 9, 2007
Download (if you already don’t have one) a good registry cleaner. Most offer 30 day trial and it’s enough to see if you really need it. You may need to manually remove some folders and other references other than in Registry. Care is necessary to not remove shared dll’s etc.

Seems that this info is circulating this forum.
ND
Nick_Decker
May 10, 2007
Rich, I’d suggest getting your money back from Adobe. Just do it before your 30 days expires. I seriously doubt that Adobe will be able to fix anything before then.

To install Photoshop, or any other application, one should NOT be required to get into the registry or become familiar with DLL files.
DM
dave_milbut
May 10, 2007
i’d try uninstalling flash 8 first, but that’s just me.
MD
Michael_D_Sullivan
May 10, 2007
Hey, Dave — is it true that some folks have had luck with uninstalling the Flash 8 player first?
LH
Lawrence_Hudetz
May 10, 2007
I agree, one should not have to do it. But that’s what is at the moment.

Get your money back pronto otherwise.
DM
dave_milbut
May 10, 2007
is it true that some folks have had luck with uninstalling the Flash 8 player first?

several reports have said so. sounds reasonable to me.
RB
rich_balter
May 10, 2007
uninstalled every single adobe product on my computer. I also cleaned the registry of every reference of "Photoshop, CS3, and Adobe." Nothing helped. This is ridicules that I would even have to think about doing any of this. All The $$ Adobe charges for this product you would think it would work out of the box. Seeing this makes me understand why people "pirate" software. At least if it doesn’t work you are not out any money. I probably could get it installed if I just formatted my drive and started over. But who needs the hassle, especially deleting a Vista installation on a dual boot system . Then I would have to deal with the MS activation issues since I have an OEM Vista Ultimate DVD.
DP
Daryl_Pritchard
May 10, 2007
Rich,

Just for info, reinstalling Vista should’nt find you facing any activation issues. I think Microsoft writes activation information to a hidden hard drive area in a similar way as Adobe does, but with greater reliability. Consequently, on a reinstall to the same system, I don’t think there would be an activation prompt since it should detect your system is the same as for the first install. Never done it for Vista though, so that’s just speculation based upon Windows XP observations. Depending upon who your OEM is, you might not have to activate anyway.

Regards,

Daryl
RB
rich_balter
May 11, 2007
am my own OEM and I have already had activation issues after upgrading my bios. but even without activation issues why should I be forced to format my drive then reinstall all my programs, and restore all my settings because Adobe can’t write a working installer. I am quite computer literate so doing this is only a hassle and waste of time, but what would an average computer user do in this situation.
GH
Greg_Harley
May 11, 2007
If you feel comfortable in the registry editor this may work for you. Like many others, my installation was dying on the "Adobe Color Common Settings" payload. After beating my head against the wall through at least a half dozen failed attempts I found a post by Chris Harrison with this link to his site:

< http://cdharrison.com/2007/05/08/installing-cs3-web-premium/>

I only changed the permissions on the registry keys. Actually, I backed up a bit to the top level of each key e.g.

\Software\Classes\AcroIEHelper.AcroIEHlprObj
\Software\Classes\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B 3}\Software\Classes\TypeLib\{5F226421-415D-408D-9A09-0DCD94E 25B48}

REMEMBER ALL THE CAVEATS ABOUT MESSING WITH THE REGISTRY!

I gave Administrators full control and used the advanced tab to propagate the changes to the sub-entries. I then logged in as administrator and "woila" it all worked! I did not have to make the msconfig changes that Chris described or reboot.
EC
Ed_Castillo
May 11, 2007
After messing with this install since my first post back on April 24, I finally got this &*^%#$@ CS3 to install.

I ended up doing a Level 4 cleaning using the cs3clean as suggested by another poster earlier. Nice that you’re not told about the other 2 hidden levels of cleaning. I did have to run the level 4 cleaning twice to get everything cleaned up though.

The clean did wipe out my Adobe Reader… but that installs very easy… compared to messing with this CS3.
RB
rich_balter
May 11, 2007
I finally broke down and bit the bullet. After nothing worked I formated my drive and started with a fresh clean Vista install. Before I installed anything else I installed CS3….guess what it worked. Shame on Adobe for forcing me to do this and now having to waste hours and hours this weekend reinstalling all my programs.
LH
Lawrence_Hudetz
May 12, 2007
The registry keys are incomplete. There is no starting point,(HKEY_what?) nor does he (or Greg above)offer any change necessary. Just a partial string.
T
tnynyn
May 14, 2007
I had the same problem, failed to install components. Took me a while to figure it out, but I can say I’ve successfully installed it. Here are the steps:

Uninstall ALL Adobe products (Acrobat Reader, Flash Player, Macromedia, etc…)

Run the Adobe CS3 Cleaner script

OR manually:
Delete ALL Adobe folders and Flash Player related files (Run a search for ADOBE and FLASH related files/folder, but be careful as some "flash" files are system files for flash drives, ie INF files)

VERY IMPORTANT to check to make sure these folders are deleted (\Program Files\Adobe AND \Program Files\Common Files\Adobe)

Install CS3 again.

Let me know if that helps anyone.

-Tony N
BP
Brian_Poole
May 15, 2007
I had the same problem. Here’s what worked for me.

1. used Registry Mechanic and Norton System Works to clean up the C: drive and the Registry (told them to repair all the problems they found);

2. did a file/folder search in Windows Explorer looking for all with ‘Adobe’ and deleting them;

3. ran the CS3Clean program (twice at level 1, twice at level 2, as suggested by tech support);

4. ran Regedit and searched for all ‘Adobe’ and deleted (except for web site address references), this included all references to Adobe color;

5 rebooted; and

6. installed CS3 from CD into default location.

I’ve only used CS3 a couple of time, edited a few photos, but so far it seems to work fine. It’s important to note that I went through steps 1 – 3 a number of times, including copying the CD files to the desktop and running install from there. I avoided the Regedit step because my understanding of the Registry is limited and I know that it is easy to screw up and cause a major problem.

So there you have it, my solution. I hope that everyone that has problems finds a solution. For my two-cents worth, this should not have happened, it is a poor implementation of the install program and/or of the Clean program (best as I can tell).

Good luck.

Brian
G
grdh20
May 15, 2007
This whole situation is both unacceptable and disgraceful. Adobe should be ashamed of their lack of attention to this matter. I suggest that anyone running into this problem defer trying and certainly buying any Adobe products until Adobe steps up and fixes this mess. This clearly is an Adobe issue and no set of jumping through hoops to get a successful install should be needed period. I am sure many people who have wasted precious hours over this will agree with me.
RM
Ryan_Maule
May 15, 2007
Is it really an option to stop using Adobe products? It isn’t for me. Have fun with your boycott.
G
grdh20
May 15, 2007
No boycot, just don’t use or buy this one till they fix it. By the way I can reisntall the CS3 beta without any issues at all, so the problem is with this release installer. I tried everything on this thread and on < http://www.ilemoned.com/software/customizing-adobe-cs3-insta llation> except a clean wipe which isn’t worth it, and I still get as far as the installation splash screen and then nothing. It closes and thats all there is. Again, I can go right from there to the beta install and complete it fine, so they need to fix this.
MS
Mark_Struthers
May 15, 2007
I’m definitely holding out updating so my copies of PSCS2, IDCS2, FW and DW remain workable. I’ll only update when an official patch is released rather than messing around like this.
3
360texas
May 16, 2007
I agree. When forum folks start saying PSCS3 intalls with out any issues.. then maybe I will reconsider upgrading to CS3. Not til then.

By the way, read in the newspaper today, Frys Outpost.com is now selling the CS3 US upgrade at $179. down from January 2007 release price of $199. Hmm maybe it was a misprint ???

Dave still at 360Texas.com
JJ
John Joslin
May 16, 2007
When forum folks start saying PSCS3 intalls with out any issues..

A lot already are. And don’t forget the people without problems don’t have any reason to post here.

Having said that, holding off is a good policy if you don’t really need CS3!
LH
Lawrence_Hudetz
May 16, 2007
Just installed without any issues. I had the beta previously, and carefully uninstalled even before purchasing CS3. Takes the pressure off to do it that way.
BB
Barbara_Ballmer
May 16, 2007
Finally after 4 days, I got a webcase response from Adobe about my problem which is the same as the original poster. I sent the end of two of the logs which mentioned a problem with the Color Settings. I said that I had done everything mentioned in the Technote about installation except reformat and reload Windows and all its updates and get all new drivers. (I am on dial-up).
They told me to install the Windows Updates…which I had already done…that is mentioned in the Technote and to get all new drivers. Somehow I do not feel satisfied with this response. I have already tried the fix offered in this forum regarding Color Settings (remove the one file…I have tried it with several files one at a time) and it didn’t work. Does anyone know which are the important drivers I should update…if this will really make a difference? Yes…I am still following this forum and trying to install…I am always one step from taking it back….have to see when my time runs out….
I just can’t believe this…it is not like I have a computer that has been changed around and tweaked….it is pretty much as it came…but with the Photoshops, Lightroom, and Painter installed.
G
grdh20
May 17, 2007
Look, if I can install, uninstall and reinstall the beta of cs3 without so much as a hickup, why the heck can’t adobe figure out what the problem is in this release version? There may be alot of people who have been able to get it installed, but from what I can see here, there are loads of people who still can’t by no fault of their own. Adobe simply needs to step up and figure this out. The only common denominator in this is their bugged installer.
G
grdh20
May 17, 2007
Re: Cannot install Photoshop CS3 – Installer just dissappeared

———————————————————— ——————–

I tried this (below) again and this time it worked after a cleaner run, one uninstall another reinstall. The install takes forever for some reason. Nonetheless it should not be this hard obviosly.

Originally Posted by
Background:
It took me a few hours to roughly figure out what happens on my system and till now I’m still not absolutely sure why the error appears, but certainly Javascript, IE and the Adobe installer are involved. To be more specific: The installer quits with an exception when javascript tries to open "window.external.ANYMETHOD". Since the problem is NOT SOLVED and only BYPASSED in the follwing steps you might want to wait for a better solution from Adobe itself (RECOMMENDED), but with this way I got all products installed and removed again.

0. This workaround is only tested on Windows XP SP2 with Adobe CS3 Design Premium. To fully complete the next steps be sure you have some experience in handling a text editor and the Windows Explorer.

1. Start the Setup as usual and let it copy over a few files and than – after a short popup – let him disappear. There shouldn’t be any other errors except the described above, otherwise you have to deal with these first (eg. run the cleanup script, if the setup complains about an allready running installation etc).

2. Now open up your Windows Explorer and go to
[C]:\[Program Files]\[Common Files]\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\ resources\common\scripts
( "[]" Depending on your installation and language). Alternatively you can press [WinKey]+R and type in:
"%CommonProgramFiles%\Adobe\Installers\c14ac40 70fd 9614ffe63f4bb533db2c\resources\common\scripts"

3. Locate a file called "ContainerProxy.js" in the opened Window and open it with a text editor of your choice (notepad will be adequate). Right click on the file -> Open with -> Notepad.

4. Go to line 1102 or simply search for
"jsonObj = _jsonToObject(window.external.SetSessionInitialize d(initValue));" and replace this line with
"jsonObj = _jsonToObject(SetSessionInitialized(initValue));"

5. Save the file by pressing [Strg]+S or use the menu:
Menu -> File Save.

6. Startup up the installation process again and this time the installer shouldn’t quit and hopefully you will be able to install.

You can simply undo any changes by removing the Adobes "Installers" folder
[C]:\[Program Files]\[Common Files]\Adobe\Installers
and run the Setup again or replace the line in Step 4 with the original one.
"jsonObj = _jsonToObject(window.external.SetSessionInitialize d(initValue));"
BB
Barbara_Ballmer
May 18, 2007
WOO HOO ! Yes, it is installed. I haven’t launched it yet though. I spent the day trying to get my logs uploaded to Adobe using CuteFTP…what a mess since I hadn’t done that before.

Here is what I did while waiting for Adobe to respond… but with help from all of you on this forum..I misunderstood one of the fixes you had posted due to my inexperience. In post 205 and 216, Ronald posted his fix for an error associated with Color Profiles. After reading the log as you said to do, I found I had an error with Color Profiles also. I tried what I thought was the fix Ronald used, but I deleted the color profile Adobe RGB1998 (the one mentioned in my log) from C:\Program files\Common Files\Adobe\Color\Profiles\Recommended. Which was wrong…remember I am still learning…but should have known to go to C:\WINN\System32\spool\drivers\color….instead. I had two copies of Adobe RGB1998 in the folder….with the same date. I did not see any other profiles that had duplicates. I deleted one of these copies and ran Registry Mechanic as Ronald had. I had already uninstalled any remnants of CS3 from failed installations. I still had Flash Player on my computer…earlier I had removed Firefox since Ronald had…but I think what did it was removing that color duplicate file. I had forgotten to disable my Nortons and Firewall and Photoshop CS3 installed anyway.

I hope this helps someone with the same problem as I had. I also hope the program runs smoothly after all this, and that I have no more problems….or else you will see me on another thread. Thank all of you for your help….I appreciate it.
BT
Bob_Thune
May 19, 2007
Won’t install for me. I’ve tried all the tweaks listed here, and it just dies after setup.exe does it’s thing. Then it shows up as an installed program, but won’t uninstall. Luckily I set a restore point, and that uninstalls it. I’ve screwed with it long enough and it’s going back until it’s ready for prime time. I never installed the beta so that’s a non-issue.

I’m for sure not going to clean all my programs out such as CS2 and others, and I’m not going to risk a total crash either.

This thing is a mess……

Bob
RK
Ronald Keller
May 19, 2007
Barbara,

Glad to hear you finally succeeded. I know how frustrating it is to buy an expensive program and can’t get it installed…

Ronald
RM
Ryan_Maule
May 19, 2007
I am shocked. Barbara! Thank you! This worked for me too!

I went to C:\Windows\System32\spool\drivers\color and moved AdobeRGB and AdobeRGB1998 to my desktop. After that, Photoshop, Dreamweaver and Flahs all installed successfully. This is after over 10 failed installations and literally HOURS of trying to get this to work.

I can’t believe it was as simple as that – how can anybody argue that this is not Adobe’s fault when the installation failed simply because of a color profile?

Wow. I’m so happy I can move on now and get back to work!!!
RB
Richard_Beaubien
May 19, 2007
I’ve been waiting to hear from Adobe since 4/16 when I downloaded it and never could get it to install onto my desktop. I got mine to finally install using the step-by-step from "grdh20"

Thanks
–Rich Beaubien
LH
Lawrence_Hudetz
May 19, 2007
Well, mine went flawlessly, and AdobeRGB1998 is present and has been there for quite a while. I don’t have AdobeRGB, and I wonder if having two presented a conflict. So, anyone reading this thinking of going that route, uninstall one of them and see what happens.

I would leave the 1998 version.

Frankly, this is in the Windows folders and i wonder why a conflict should arise, but they do.
BB
Barbara_Ballmer
May 21, 2007
I had a duplicate of only one color profile in the folder that I mentioned…Adobe RGB1998. Both copies had the same installation or modification date (which ever one it is that appears when you move the cursor over it). I moved only one copy of the profile to the desktop (just in case I had to move it back) before tying the install again. I still had one copy of Adobe RGB1998 remaining in the folder. …thought I would probably need that one!

I activated it and it seems to be working.
C
Codefinger
May 23, 2007
Hi all,

Ok PS3 install didn’t work on Vista, though no surprises there – nor did Office 2007.

So I grabbed my other laptop and installed PS3 on XPSP2, but before trying to just plain old install the software like I’d expect to have been able to a year ago – I went to: ‘C:\WINDOWS\system32\spool\drivers\color’ and deleted:
1. AdobeRGB1998.icc
2. AppleRGB.icc

as suggested above, voila it installed, no issues, thanks for the suggestions or possibly no thanks needed because I was installing on XP?

Who knows these days?!
BT
Bob_Thune
May 23, 2007
I finally got it installed after about 10 tries. Here is what I did.

1. Went back to restore point.
2. Copied everything to C:/test folder
3. Deleted (just renamed) "Installers" folder at "C:\program files\common files\adobe".
4. Created new and empty "Installers" folder.
5. Hit setup.exe in "C:/test folder" which rewrote the whole "Installers" folder chain structure. (This was a key step}.
6. Edited line 1102 of ContainerProxy.js as discussed in detail in this forum at location C:\Program Files\Common Files\Adobe\ Installers\ 719d6f144d0c086a0dfa7ff76bb9ac1\resources\common\scripts.
8. Then ran setup.exe from C:\Program Files\CommonFiles\Adobe\ Installers\719d6f144d0c086a0dfa7ff76bb9ac1. (Not From the C:/test folder.)
9. It successfully installed for the first time to my surprise.

I believe the key was allowing setup.exe from the "c: test drive" to rewrite the whole "installers" folder chain out new. It appears it somehow became corrupted after the first try without making the line 1102 chain to ContainerProxy.js, and then repeat "set-up" initilizations do not do a complete rewrite of the corrupted "Installers" folder chain.

I also noticed that on the very first try the setup screen appeared for a second or two and then dissappeared. This only repeated after I created a new and fresh empty "installer" folder.

Bob
LH
Lawrence_Hudetz
May 23, 2007
See, if we they long enough, we will do the work…..

Nice, Bob.
DM
dave_milbut
May 24, 2007
yea, but larry, we they who am those are us! 🙂
LH
Lawrence_Hudetz
May 24, 2007
Yeah, I know. But "we" can’t issue fixes. "They" can.
JJ
John_Joslin
May 24, 2007
😉
JM
Jeff_Manalo
Oct 18, 2007
This was an awesome thread to help me out with my problems of 1. Dreamweaver stopped working and failed to initialize, 2. I tried to reinstall Dreamweaver CS3 and it wouldn’t, and 3. I uninstalled CS3 and tried to reinstall and it wouldn’t!!! I was scared as shit that I ruined my computer.

I followed a combination of what I read and it seemed to work.

1. I did uninstall CS3 to remove the defected files. Did a thorough cleaning and made sure all CS3 file folders were gone before I did a new reinstall of CS3.
2. Turned off McAfee Security completely, including firewalls. This made sure that during installation, CS3 could talk to the internet.
3. I also checked McAfee for the error for a better description. McAfee said that I didn’t have the correct permissions to install despite the fact I had adminstrator privileges.
So I follwed this Adobe Tech Note on CS3 Failed component(s) installation. < http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 401401&sliceId=1>
4. So after all of the above steps, I successfully reinstalled CS3. Got Dreamweaver CS3 working as well as everything else in my Web Premium CS3 package!!! Whoo hoo!!

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

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