for those of you w/install problems PSCS3……..

PC
Posted By
Pamela_Conner
Apr 21, 2007
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313
Replies
5
Status
Closed
Adobe has an 800 number for installation support that is free of charge. It is 800-642-3623 and they are open Mon – Fri, 6am – 5pm, Pacific Time. I had to call them this afternoon and I must say it was a very pleasant experience!

When I tried to install I got a Setup Error…."Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. Internal Error 2739." The problem was that windows could not find the jscript.dll. After I told the tech. what had transpired and the error number it took about 2 min. for him to walk me thru solving the problem!

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LH
Lawrence_Hudetz
Apr 21, 2007
What did he say?
PC
Pamela_Conner
Apr 22, 2007
jscript problem
JD
John_D_Weir
Apr 22, 2007
This is all a bit cryptic, Pamela.
Is it something to do with MS security update KB917344? A search for jscript.dll leads to this.

My update history says that it was installed June 2006 – but it isn’t in the Add- Remove programmes.
RY
Ryan_Yenovkian
Apr 22, 2007
jscript.dll seems to be attached to IE7. Some of the other threads say that some people are having success if we uninstall IE7. Jscript.dll showed up in the files being removed when i uninstalled IE7, so if you want to get rid of jscript, i guess uninstall IE7 as well.
PC
Pamela_Conner
Apr 24, 2007
read this message by me and response by "Sushovan De" here:

<http://www.adobeforums.com/cgi-bin/webx/.3bc3b434/2>

Hope this helps!

Pamela

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