CS3 error opening or creating a file

SK
Posted By
Steve_Kinsos
Apr 22, 2007
Views
424
Replies
12
Status
Closed
After a clean install of CS3 I encountered:

Adobe Photoshop CS3 has encountered a problem and needs to close. We are sorry for the inconvenience.

This happens when either opening a file or creating a new file.

CS2 runs fine.

Anybody experience this or know a solution.

Thank You

How to Improve Photoshop Performance

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BY
barry_young
Apr 23, 2007
Have you tried deleting your prefs? Hold down ctrl+alt+shift on launch.
SK
Steve_Kinsos
Apr 23, 2007
Tried that – same problem. I did try installing on another machine and it was successful. Now I need to figure out what software/service is causing the error on my initial machine. I tried selective startup and running with most services diabled but still had the error. I guess it will be a long debugging process.
V
vapro
Apr 23, 2007
got the same problem. It is on a laptop with Intel graphics. (Amilo 1520) I wonder the graphic card isn’t fast enough????
K
Kyven
Apr 24, 2007
I had the exact same problem, it turned out to be my printer:

< http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 0963>
SK
Steve_Kinsos
Apr 24, 2007
Thank you Kyven – that’s exactly what it was!!!!
V
vapro
Apr 24, 2007
Yes it works
KC
KS_Chris
Apr 27, 2007
Hey guys, I am still having this problem. I’ve went as far as re-imaging my machine. The only apps I have installed are Nero, Zone Alarm and CS3. I still can not get CS3 to stay running. It almost appeared to be a graphics error so borrowed an ATI 1650 (512mb $225 card) same problem.

CS3 will run if you dont use it but once I open a picture and drag it a little or make a couple of changes I get the "CS3 has encountered a problem error". I’ve run the beta clean up at level 4 several times, still no luck. The hardware I have plugged in is my Microsoft wireless mouse and KB and a USB router, no printer and not even my Wacom tablet is installed.

Any help would be greatly appreciated
Chris
DM
dave_milbut
Apr 28, 2007
start>settings> control panel> display> settings> advanced> troubleshooting. disable hw acceleration and see if that fixes it. if it does, you need to update your display driver.
KC
KS_Chris
Apr 29, 2007
Thanks for the reply Dave. I’ve got the most up to date drivers available for my card I believe, 93.71 for an NVIDIA GeForce 6200. I did try turning off the acceleration but that didn’t help, same results.

Thanks all
Chris
DM
dave_milbut
Apr 29, 2007
I did try turning off the acceleration but that didn’t help, same results.

ok that indicates it’s probably NOT a vid driver problem.

chris, i have you tried resetting your prefrences? instructions are in the FAQ.
CK
Chris_Kuiphoff
Apr 30, 2007
I’m having the same problem. I installed MS wireless KB and mouse after removing the beta and the initial install and don’t recall any crashes before that. Maybe that’s the connection?
DM
dave_milbut
May 1, 2007
could be, if you loaded drivers for it. uninstall them and let us know. 🙂

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

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