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OK, I’ve just decided to make the leap and bought a new Mac. I’m on the phone with Adobe to do the cross-grade, and they say I can’t do it because I no longer have the original PS 6 disk that I’ve been upgrading all these years on Windows.
They say that the license agreement says I’m supposed to have kept the original PS6 serial number from 7 or 8 years ago. In fact, the license agreement says "5. Updates. If the Software is an upgrade or update to a previous version of Adobe software, you must possess a valid license to such previous version in order to use such upgrade or update." I did possess a valid license at the time, but I only keep the current version of any software, plus the prior version. If I didn’t, I still have software sitting around from 1984!
Of course, if I upgraded to CS3 Windows, they’d happily take my money. I don’t see why they can’t use my CS or CS2 serial numbers for the switch. After all, that’s what’s actually being upgraded.
I even called Adobe before ordering my new Mac to make sure I could cross-grade, since it’s the only reason I’m switching platforms anyway. They said it wasn’t a problem.
I’m a freelance graphic designer and I really can’t afford the extra several hundred dollars. I don’t see why I should pay for someone’s mistake, especially since I’ve been giving my hard-earned money to Adobe for years. Any suggestions?
They say that the license agreement says I’m supposed to have kept the original PS6 serial number from 7 or 8 years ago. In fact, the license agreement says "5. Updates. If the Software is an upgrade or update to a previous version of Adobe software, you must possess a valid license to such previous version in order to use such upgrade or update." I did possess a valid license at the time, but I only keep the current version of any software, plus the prior version. If I didn’t, I still have software sitting around from 1984!
Of course, if I upgraded to CS3 Windows, they’d happily take my money. I don’t see why they can’t use my CS or CS2 serial numbers for the switch. After all, that’s what’s actually being upgraded.
I even called Adobe before ordering my new Mac to make sure I could cross-grade, since it’s the only reason I’m switching platforms anyway. They said it wasn’t a problem.
I’m a freelance graphic designer and I really can’t afford the extra several hundred dollars. I don’t see why I should pay for someone’s mistake, especially since I’ve been giving my hard-earned money to Adobe for years. Any suggestions?
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