CS to CS3 Upgrade – Qualified Product not Found

J
Posted By
JohnLarkin
May 2, 2007
Views
443
Replies
7
Status
Closed
When installing the CS3 Upgrade I get stuch at the Upgrade Check. During the upgrade check my working version of CS is not found. If I type in the serial number for my CS license it tells me it’s not valid for that product. Any ideas?

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R
RobertHJones
May 2, 2007
Contact Adobe Installation support: 800-642-3623
Assistance with installation problems is free.
DP
Daryl_Pritchard
May 2, 2007
John,

Rather than searching for the installed version of CS, just use your CS installation CD as the validation media and that might avoid having to call Adobe for help. The serial numbers have been reissued with each new version since PS7, even for upgrades, and that is why your CS number wasn’t valid for CS3.

Daryl
J
JohnLarkin
May 2, 2007
Thanks Daryl,

It accepts my CS3 license, but then it ask for my CS license, because it did not find a previous version installed. Even though a valid install of CS is present. It’s when I input my CS serial number to validate that i have a qualified previous product that it tells me it’s not a good number. Worked fine when I originally installed CS.
DM
dave_milbut
May 2, 2007
what daryl is saying is when it asks for a verifying product, insert the cs cd in the drive and let it verify from that.
J
JohnLarkin
May 2, 2007
Thanks Dave. I gave that a try. I think looking for the previous version is something the installer does while the CS3 disk is in the drive.

I’ll call the help desk tomorrow. I may have two issue that may be contributing to this. First, my CS is a volumn license (one license, many users). Second, when I open CS3 it says it’s CS3 Extended. I ordered plain CS3.
BL
Bob Levine
May 2, 2007
AFAIK, you can’t upgrade a volume purchase with a single license.

Call Adobe, they’re the only ones who can help you.

Bob
D
dpick
May 2, 2007
Exact thing happened to me….until I realized I was choosing the wrong previous version of PS in the drop-down menu.

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