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John,
Rather than searching for the installed version of CS, just use your CS installation CD as the validation media and that might avoid having to call Adobe for help. The serial numbers have been reissued with each new version since PS7, even for upgrades, and that is why your CS number wasn’t valid for CS3.
Daryl
Thanks Daryl,
It accepts my CS3 license, but then it ask for my CS license, because it did not find a previous version installed. Even though a valid install of CS is present. It’s when I input my CS serial number to validate that i have a qualified previous product that it tells me it’s not a good number. Worked fine when I originally installed CS.
what daryl is saying is when it asks for a verifying product, insert the cs cd in the drive and let it verify from that.
Thanks Dave. I gave that a try. I think looking for the previous version is something the installer does while the CS3 disk is in the drive.
I’ll call the help desk tomorrow. I may have two issue that may be contributing to this. First, my CS is a volumn license (one license, many users). Second, when I open CS3 it says it’s CS3 Extended. I ordered plain CS3.
AFAIK, you can’t upgrade a volume purchase with a single license.
Call Adobe, they’re the only ones who can help you.
Bob
Exact thing happened to me….until I realized I was choosing the wrong previous version of PS in the drop-down menu.