Activation hassles

ZD
Posted By
ZEB_DOV
May 3, 2007
Views
319
Replies
8
Status
Closed
I have just bought CS3 but couldn’t activate it online or by telephone.

Then, 3 days into the Activation period I got a message that my CS3 had been uninstalled.

So, I took an afternoon off work. When I managed to get home during UK support office hours 9am to 5pm I was told to remove CS3 and then run Abvove CS3Cleanup script.

I removed CS3 and then downloaded the kb401056 script only THEN to learn that I must first deactivate CS3. Grrrrrrr!

I then ran the Cleanup Script and it stopped because I didn’t have the Microsoft Windows Installer CleanUP Utility. I went to Microsoft’s site and downloaded their msicuu2.exe script. That produced an error message "ActiveX component can’t create object: ‘Scripting.FileSystemObject’ Code: 800A01AD.

By then the UK support office was closed.

Is there anyone out there who can deal with this nonsense? I would guess that I’m not the only victim of Adobe’s security Gestapo.
Related Tags
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Art_Marsden
May 4, 2007
When I run into trouble like this I sometimes do a system restore just prior to the program install. I set a restore point prior to installing any software.
Hope this helps since it is a rather drastic move but it gets me out of the problem quickly. Art
ZD
ZEB_DOV
May 6, 2007
Thanks Art

I managed to resolve this eventually by deleting the numbers CS3 automatically inserted in the activation screen and substituting the numbers on the box. However, I am cross that there are still bits and bobs of the CS3 Beta floating around in my Windwos Registry.

Significantly, nobody from Adobe has condescended to comment
RP
Russell_Proulx
May 7, 2007
I neglected to deactivate the Beta before installing and then everything expired. I solved it be setting my computer back to a date before May 3, re-installing the Beta, de-activating it, uninstall the Beta, and then installed the PS10 release version. It worked fine – finally.

Russell
MD
Michael_D_Sullivan
May 7, 2007
For regular Adobe software, there is an important purpose to be served by deactivating before uninstalling — namely, you get the ability to activate it again on a different computer (or the same computer, rebuilt or under a different OS) without using up your second available activation. For an expired beta, I fail to see why deactivating is of any importance. The beta will never run again, given that the beta period is over. You won’t be activating it on another computer.
DM
dave_milbut
May 7, 2007
I fail to see why deactivating is of any importance.

for me, i was wondering if (as a cs3 beta) not deactivating the beta would affect my production release count of activations. guess i’ll find out one of these days. 🙂
MD
Michael_D_Sullivan
May 7, 2007
Given that the expired beta uses a different serial number than the installed final version, I can’t imagine it affects your final version’s activation count. Surely the activation count is keyed to the serial number.

In any event, I didn’t deactivate the beta before uninstalling it (and uninstalling the Bridge beta update). I had a flawless install of the final version of PsCS3 (standard).
DM
dave_milbut
May 7, 2007
Surely the activation count is keyed to the serial number.

very few things in life are "sure"… 🙂

In any event, I didn’t deactivate the beta before uninstalling it (and uninstalling the Bridge beta update). I had a flawless install of the final version of PsCS3 (standard).

me too (thank bob!). cs3 ee.
RP
Russell_Proulx
May 7, 2007
Thanks for the insight. I’m still trying to figure out what the heck happened with my 1st PS10 install that would have caused it to time out on May 3? I purchased the download version. Perhaps I simply used the Beta serial # by accident when I did the install? As we all know, most computer errors are between the keyboard and the chair. But the only way I could fix it was to reinstall the Beta and deactivate it so I thought I had discovered a potential problem that might affect others. If it was just a unique issue with my system then it’s pointless to suggest that it’s a fix for anyone else. I don’t want to mislead folks.

It’s very good to hear that folks who did not deactivate the Beta are NOT having any PS10 install problems. Sorry if I led anyone astray.

Russell

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