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313
Replies
5
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Closed
Hi,
I bought Photoshop CS2 last year and have been using it fine. My hard drive became full lately, so I got an external hard drive and have started to move a lot of things into it, including programs. I went into the program files in my system C hard drive, cut the PS file and pasted it into my external F drive. I went into PS from my F drive and it worked fine. Then I went into my "add/remove programs" in my control panel, saw that PS was still there with more than 200MB, so I uninstalled it. From there, everything went wrong. When I went into PS from my F drive again, it loaded up but then said "Your Adobe Photoshop username, organization or serial number is missing or invalid. The application cannot continue and must now exit." Then you have to click ok and it exits.
So I think, ok, I’ll just reinstall. I have my receipt, my original box, the manual, the tutorial CD, an advertisement for "Classroom in a Box" and of course my installation disc- basically, I’ve saved everything. I put in the installation disc, the autoplay begins with the logo animation, it asks me for a language, I choose "North American English," and then, when I click to continue, I get this message: "Autoplay has encountered a problem and needs to close." Then it closes and I can’t install.
I’ve tried right clicking on the disc icon in "my computer" and then going to "explore." When I then click the setup in there, the same autoplay error happens. I see a .exe.manifest, but I can’t read it. I also see a folder that says Photoshop there, and in the folder an install wizard- but when go through the wizard, I get this message: "The wizard was interrupted before Adobe Photoshop CS2 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
I’ve restarted many times and nothing works. Please, help! I want my Photoshop back!
Thanks,
Sally
I bought Photoshop CS2 last year and have been using it fine. My hard drive became full lately, so I got an external hard drive and have started to move a lot of things into it, including programs. I went into the program files in my system C hard drive, cut the PS file and pasted it into my external F drive. I went into PS from my F drive and it worked fine. Then I went into my "add/remove programs" in my control panel, saw that PS was still there with more than 200MB, so I uninstalled it. From there, everything went wrong. When I went into PS from my F drive again, it loaded up but then said "Your Adobe Photoshop username, organization or serial number is missing or invalid. The application cannot continue and must now exit." Then you have to click ok and it exits.
So I think, ok, I’ll just reinstall. I have my receipt, my original box, the manual, the tutorial CD, an advertisement for "Classroom in a Box" and of course my installation disc- basically, I’ve saved everything. I put in the installation disc, the autoplay begins with the logo animation, it asks me for a language, I choose "North American English," and then, when I click to continue, I get this message: "Autoplay has encountered a problem and needs to close." Then it closes and I can’t install.
I’ve tried right clicking on the disc icon in "my computer" and then going to "explore." When I then click the setup in there, the same autoplay error happens. I see a .exe.manifest, but I can’t read it. I also see a folder that says Photoshop there, and in the folder an install wizard- but when go through the wizard, I get this message: "The wizard was interrupted before Adobe Photoshop CS2 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
I’ve restarted many times and nothing works. Please, help! I want my Photoshop back!
Thanks,
Sally
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