Photoshop help,Please

GR
Posted By
Giovanni_Resendiz
May 8, 2007
Views
421
Replies
17
Status
Closed
Hi everyone, I just installed photoshop 6.0 on my laptop and when i originally installed it it worked great but now when i try to go to photoshop the whole screen turns blue and i get this message:

A problem has been detected & windows has been shutdown to prevent damage to your computer.

An attempt was made to execute to nonexecute memory.

If problems continue, disable or remove any newly installed hardware or software. Disable Bios memory options such as caching, or shadowing. If you need to use safe mode, press F8……

Technical info
Dumping Phisical memory to disk:100

I have windows Vista and its a core2 Duo with 1.99Gb and 2038Mb,I would really apreciate it if you guys could help me out here because im real lost.I called photoshop customer support but they couldn’t help me out,thanks-Gio

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J
Jim
May 8, 2007
Hi Giovanni,
I cannot really help you but try to find out if Photoshop 6.0 is compatible with Vista
Jim
schreef in bericht
Hi everyone, I just installed photoshop 6.0 on my laptop and when i originally installed it it worked great but now when i try to go to photoshop the whole screen turns blue and i get this message:
A problem has been detected & windows has been shutdown to prevent damage to your computer.

An attempt was made to execute to nonexecute memory.

If problems continue, disable or remove any newly installed hardware or software. Disable Bios memory options such as caching, or shadowing. If you need to use safe mode, press F8……

Technical info
Dumping Phisical memory to disk:100

I have windows Vista and its a core2 Duo with 1.99Gb and 2038Mb,I would really apreciate it if you guys could help me out here because im real lost.I called photoshop customer support but they couldn’t help me out,thanks-Gio
J
Jim
May 8, 2007
Hi Giovanni,
I cannot really help you but try to find out if Photoshop 6.0 is compatible with Vista
Jim
schreef in bericht
Hi everyone, I just installed photoshop 6.0 on my laptop and when i originally installed it it worked great but now when i try to go to photoshop the whole screen turns blue and i get this message:
A problem has been detected & windows has been shutdown to prevent damage to your computer.

An attempt was made to execute to nonexecute memory.

If problems continue, disable or remove any newly installed hardware or software. Disable Bios memory options such as caching, or shadowing. If you need to use safe mode, press F8……

Technical info
Dumping Phisical memory to disk:100

I have windows Vista and its a core2 Duo with 1.99Gb and 2038Mb,I would really apreciate it if you guys could help me out here because im real lost.I called photoshop customer support but they couldn’t help me out,thanks-Gio
P
Phosphor
May 8, 2007
Read the following, from this forum’s FAQ section:

<http://www.adobeforums.com/cgi-bin/webx/.ef47fb1/2>
DM
dave_milbut
May 8, 2007
blue screen errors generally indicate driver problems. (but can also point to hardware issues). start by updating all drivers (especially video).
GR
Giovanni_Resendiz
May 8, 2007
I hope its not my laptop cause i just bought 2 weeks ago at best buy.How do i update my drivers?yeah Its a blue screen but with a message that says i have to disable shadowing and caching. I also got an error at the begining of photoshop,it said something about a primary scratch on the same volume… something like that
thanks
BL
Bob Levine
May 8, 2007
PS 6.0 is very old. Running it on Vista is a crapshoot at best.

Bob
AC
Art Campbell
May 8, 2007
You probably can’t, on Vista — they’re still working on the first drafts. ; – )

If you can afford a new laptop though, you should probably be able to scare up enough for a software upgrade to a new version of PS or Elements that will work with Vista.

Art
BL
Bob Levine
May 8, 2007
You can’t upgrade 6.0 to CS3.

Bob
AC
Art Campbell
May 8, 2007
No, but you can go from 6 to CS2.
And at least have a fighting chance of getting to CS3 from there.

And Elements, even full price, is pretty affordable.

Art
DM
dave_milbut
May 9, 2007
Giovanni, can you post as much of the message as you can, word for word (including error codes)?

also i’d try the video drivers first.

but like art says, vista’s still so new that there are a lot of bugs.
GR
Giovanni_Resendiz
May 9, 2007
Thanks guys, this is the full message i get but ionly get it when i try to go to photoshop.

A problem has been detected and window has been shut down to prevent damage to your computer.

An attempt was made to execute a non-executable memory.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen apears again, follow these steps:

Check to make sure any new hardware or software is properly installed, if this is a new installation, ask your hardware or software manufacture for any new windows update you night need.

If problems contiinue, disable or remove any newly installed hardware or software. Disale BIOS memory options, such as Caching or Shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to Advanced start up options, and then select safe mode.

Collecting data for crash dump…
Initializing disk for crash dump…
Begining dump of phisical memory to disk:100
Phisical memory dump complete

Contact your sstem administrator or technical support group for further asistantce.

This is the whole message i get. Thanks
DM
dave_milbut
May 9, 2007
sure sounds like a dll error. did you update your vid driver?
GR
Giovanni_Resendiz
May 9, 2007
how do i update my video driver?Thanks-Gio
DM
dave_milbut
May 9, 2007
first try the laptop manufacturer’s site. if they don’t have an update, you should find out what kind of video adapter is in the laptop and download updated drivers the THAT manufacturer’s site. (i.e. nvidia, ati, s3, etc.)
DM
dave_milbut
May 9, 2007
actually, first try turning down hardware acceleration. start> settings> control panel> display> advanced> troubleshooting. turn hardware acceleration all the way down. if that fixes it, it’s almost definitely a display driver problem.
GR
Giovanni_Resendiz
May 10, 2007
I tried it but it says that my current display driver does not allow changes to be made to harware acceleration settings. Do you know how i can take taht off?
DM
dave_milbut
May 10, 2007
is it your machine? or is it a work machine? if work, you’ll have to get a system administrator to do it.

if it’s yours, then no, i don’t know how to turn that off. probably a driver setting. go with the driver updates.

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