Licensing for this product has stopped working

B
Posted By
bob733
May 19, 2007
Views
711
Replies
15
Status
Closed
I dont know what happened but today I started PS CS3 and got this message:

Licensing for this product has stopped working
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your it administrator or Adobe customer support for help.

I have previously validated and registered this product!

What gives? Does anyone have any ideas (Adobe is closed probably at this time (Saturday morning 6:30am EST)… and are they open on Saturday?

thanks in advance.

Bob

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SB
Stan_Burman
May 19, 2007
I have the same problem – after resolving the crash problem apparently due to Intellipoint. I have a tech support case into Adobe but no response yet.
Apparently we were supposed to deactivate CS3 Beta before installing CS3. I noticed when I logged into Adobe Tech Support for Photoshop that I had two serial numbers for the product.
I don’t think even Jack Bauer could get this right. It seems as though Adobe is doing their best to make Photoshop users disgusted with their extremely poor product quality. Perhaps the next upgrade to Photoshop could be code-named "Enron."
Stan
B
bob733
May 19, 2007
It goes against every grain of my IT background (25 year plus) that Adobe put out a product that when the User has to uninstall it, they may have to use a script that could wipe there system out!

What project manager would let a Beta product into the marketplace with this type of uninstall consequence. Worse yet, what managment level is responsible for this?

I defy Adobe to come out with a response to this. That individuals may lose their whole system performing a (what should be standard) uninstall process clearly demonstrates the incompantency of Adobe in this issue.

I defy Adobe to respond to this and we all know they will not. Silence hides incompatancy (and yes, I know I can not spell).

In any event, I have had to copy all my data to another disk, I have had to use BootitNG to image my main program disk, before I light up the Adobe uninstall bomb.

God, someone should be fired for this (and I have fired more than one person for this type of actions).

Bob Wagner
B
bob733
May 20, 2007
I can not believe this…. look at this url to get rid of the beta

< http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb40 1501#beforeyoubegin>

1 out or 500 people will be able to understand this!
JJ
John_Joslin
May 20, 2007
1 out or 500 people will be able to understand this!

I said the same a long long time ago in another thread.

Most Photoshop users are photographers and artists; not computer geeks!

I also said it’s symptomatic of a company management out of touch with both the customer base and the product.

Shame indeed!
SB
Stan_Burman
May 20, 2007
Bob or John,
Do you know if there is a way to "deactivate" the CS3 Beta serial number if CS3 Beta has been uninstalled? Do you think the fact that I did not deactivate CS3 Beta before I installed it is the reason for the license problem now?
Should I try to uninstall CS3, reinstall CS3 Beta, and then deactivate? Or will license expiration on CS3 Beta prevent this?
Would appreciate any thoughts.
Stan
JJ
John_Joslin
May 20, 2007
Several people reported a successful installation without further problems, although they had forgotten to de-activate the CS3 Beta.
LH
Lawrence_Hudetz
May 20, 2007
I did not (could not, actually) deactivate Beta because the Beta expired and I could not access the app to deactivate it!

I had no installation issues at all, all the way to activation, which I did at once.

Oh, yes, one issue: Where’s my freebee for activating promptly! 🙁
B
bob733
May 20, 2007
I uninstalled (via control panel) the cs3 application (which was actually the production version as I had uninstalled the beta before installing the production several weeks ago).

I then copied all my data off to another hard drive and then did an image of my c drive.

Then, I reinstalled cs3 production It asked me to registgered but I will have to call Adobe Monday and ask if that is necessary as I already have registered.

This is one very poor, not thought out process they have that I still maintain someone should be held accountable.

Bob
SB
Stan_Burman
May 20, 2007
Thanks, folks, for the suggestions.
At some point a digital photographer should be able to make images and edit them. I have the feeling that Adobe is becoming the General Motors of image editing. Recalling the numerous attempts to get a GM vehicle so I could spend more time driving it than I did fixing it, I’ve owned a Toyota for over 20 years.
I think Adobe needs to really decide which way they want to go. Stan
M
mike
May 20, 2007
On Sun, 20 May 2007 12:32:17 -0700, wrote:

Thanks, folks, for the suggestions.
At some point a digital photographer should be able to make images and edit them. I have the feeling that Adobe is becoming the General Motors of image editing. Recalling the numerous attempts to get a GM vehicle so I could spend more time driving it than I did fixing it, I’ve owned a Toyota for over 20 years.
I think Adobe needs to really decide which way they want to go. Stan

Likely the same way PSP did – mass market and easy $$$.
That is straight down the tubes.
RK
Rob_Keijzer
May 20, 2007
Bob,

Once you registered the software with Adobe there’s no need to do this again. Just like it is not necessary to UNregister it when you move on to a next version.

My CS3 installation (and subsequent operation) went without trouble. Previous installation is CS1 (still on it), Beta never installed.

Of course all the reported bugs I also have, like Bridge not recognising a just connected drive, without shutting down and relaunching Bridge.

Rob
LC
lisa_cozzetti
May 30, 2007
I’m so excited – I finally get to add an answer to a forum (seems I always searching for one). I was getting this same error "Licensing for this product has stopped working" It came right after I had been trying to speed up my computer by removing unnecessary services. The service that needs to be running is FNPLicensingServices. It’s listed as FlexNet Licensing Services when you type services.msc in Run. I didn’t have to reinstall the software, just turned on FNPLicensing and rebooted. Next time I started a CS3 product, it ran. Hope this helps someone.
JF
Jane_F_Alt
Jun 2, 2007
Lisa,
Will it work on a mac?
I have done everything and was told I have to do a total erase and reinstall for my entire operating system.
It would be great if I don’t have to do it.
jane
CJ
C_Joyce
Jun 4, 2007
Lisa, it worked for me. Many thanks… cj

os winxp
B
bob733
Jun 5, 2007
lisa,,,, great call! Changed flexnet to manual instead of disabled and it came up perfectly.

thanks

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