Annoying Photoshop CS3 updater bug

PN
Posted By
Piotr_Naskrecki
Jun 8, 2007
Views
321
Replies
7
Status
Closed
Every time I tried to run the Update on Photoshop CS3 (on Win XP) I am greeted with the message "Restarting your computer is required: The computer must be restarted before updating can continue." Restarting the computer does absolutely nothing, and I still get the same message, and the updater refuses to run. Does anybody know how to fix it?

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P
Phosphor
Jun 8, 2007
Physically unplug your internet/network cable.

Go to HELP…Updates.

Let it do whatever it does, then click on the Updater preferences.

Disable any automatic checking.

Get your updates manually, from the Adobe site.
PN
Piotr_Naskrecki
Jun 9, 2007
Thanks Phos.., that’s exactly what I did. Still, it does not cure the issue, it only treats it symptomatically. There is an article in the Adobe Tech Notes that suggests 3 other solution, none of which works either. I would really like to know what is causing this annoying behavior.
P
Phosphor
Jun 9, 2007
So, don’t run the Update from inside of Photoshop. At all.

Make a note to check for updates manually.
TD
Tony_da_Franca
Jun 20, 2007
In my case I cannot even change the Update options. Just clicking on "Help -> Updates" brings up a "Restarting your computer is required" dialog box. I’ve tried every combinattion I could think of (cable in, cable unplugged, reboot, no reboot etc) and nothing gets rid of it. I also get the d*mn dialog box every time my PC starts up, but I’m not using Version Cue so I am baffled. Any suggestions gladly received.
RS
Robert_Sandhaus
Jun 22, 2007
Same problem here but it happens whether I click HELP>Check for updates in Acrobat Pro, Acrobat Reader, Photoshop, and LightRoom. Started when I updated to Acrobat 8.1

Sandy
LP
Len_Parker
Jun 25, 2007
I had this very same issue, and have been working for week to find a solution. Finding that it was an Adobe update that had not completed successfully was the key to the solution, it is actually a Adobe Reader 8.1 updated that has caused this. I attempted a repair but it did not help.
Firstly, un-install all Adobe Reader programs, then reboot. Secondly, download and install the latest Adobe Reader, and reboot. Third, don’t run any other applications or reboot the computer until Adobe Reader has completed its updates.

I no longer have this "Reboot Required" message.

Thanks to all.

Len
TR
Todd_Roat
Aug 8, 2007
I have the same problem! But I dont even have Reader installed at all.

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