Have you read the other threads on installation problems?
Bob
its not installation. its running the thing. i cant get it to startup, it goes through most of the startup, then when it goes to initilizing pallets, it freezes and i get a genric windows crash
Has it ever stated OK? Have you reset preferences? Bad fonts (although, I believe, CS3 bypasses fonts on startup)? Did you use the CS3 beta and is it completely uninstalled? Does Bridge CS3 start OK?
didnt use beta, it started fine for a week. No new fonts or anything than when it was working fine. and yes, bridge works fine.
reset the preferences per the faq.
anyone have a link to it?
Just tried it, didnt work.
If you did reset the preferences and it still fails to launch, then it might be time to uninstall and reinstall.
Read the install notes carefully and follow the suggested advice.
I’m not sure of what happens if you do that with a trial.
Bob
Yes. I have reinstalled twice now. As I said in the original post.
I have attempted repair, uninstall, reinstall. But that of course, was to no avail. I get the same result, and the same crash at Initializing Pallets on the splash screen, every time.
Just for kicks…try turning hardware acceleration down to zero to test the video driver.
Bob
display properties>settings>advanced>troubleshoot.
Bob
Found it, tried it, Didnt work.
how did you trash the prefrences? deleting the file or crtl-alt-shift? if crtl-alt-shift, did you get a confirm message? if manually, what exact file name did you delete? did it get recreated when you tried (and failed) to restart photoshop?
I deleted the files manually. The file was "Adobe Photoshop CS3 Prefs" which was a PSP file. And yes, it got re-created even after i deleted it and had another failed attempt to run photoshop.
look for a palette psp (not at my ps machine so i don’t know the exact file name) somewhere in that folder structure where you found the main cs3 prefs. there are about 7 or 8 different prefs files, and i THINK there’s one specific to palettes…
also anything in the event log? (control panel> admin tools> event viewer)?
I only have the one file, that i deleted an d was restored. I have a log in my event viewer.
would the pallets file be elsewhere?
tried adding them in from the trial i had on my laptop, no good.
Did another re-install as well, no good…
Have you tried deleting everything in
C:\Documents and Settings\Username\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings
yup. What i am doing now is… i uninstalled the reinstall, and am rolling back with system restore to when it worked.
I did a roll back earlier, but EVERY file got copied. So it was having CRITICAL MASS errors.
Hopefully this will resolve it.
5 system restores
10 reinstalls
hours upon hours needed for finals on photoshop… wasted
when do i get my capital one card?
Ok, so now, that didnt work either.
What i did, is i went in and manually deleted all files associated with CS3, and wiped the registry clean.
And adobe cs3 is still on my programs list via add/remove programs.
NOW.. I am going and re-downloading the install client. However, when i tried to re-install before, it would try and open up the install client, and then do nothing. when i would click setup again, it would say "You may only install 1 adobe product at time".
Nothing open in my process associated with installing.
So i am going to dl, restart, and hope.
nope, still getting a message now that another installation is running… I think im nearing the end of this however.
Anyone know what to do, to convince my computer that it isn’t running another installation?
HELP PLEASE!
Thanks
Karl
Well, that didnt work, It actually placed me back at square one…
So…
please, help me.
Desperate times call for desperate measures. Reinstall the OS and really begin life from square one?
Ive got too much data, and no time or ability to entirely back up my system.
adobe tech was no help
their answer…
Uninstall and DL again after wiping cookies…
If you mess with trials they are notorious for working any more. My guess is you mess up something when you deleted all those files.
Your best bet is to buy the real app. and install it. Then if you are still having problems Adobe Tech support will help you.
Ugh… well, that dosent make a college student that needs it by tonight for finals. I am considering buying it, but there is no gaurentee that adobe will be ABLE to help with this.
thats what scares me about buying it at this point.
Actually, buying the "real app" is unlikely to be a solution either, if the demo for CS3 is as it was for CS2, where the demo and retail version differ only in that a valid serial number makes the demo a valid, licensed version for continued use. The demo may lack some of the Goodies often on the retail CD, but I think it is otherwise the same.
Karl, I’d think your smartest move would be to buy CS2. If you’re a student, do you have a college bookstore that also sells software at educational discount prices? That would be well worth pursuing in my opinion. CS3 just seems too problematic for many people and hopefully Adobe will recognize that enough to offer a free upgrade to CS3 once they put out a more reliable update of it. Of course, you’re unlikely to get anyone from Adobe to comment to that effect in here and I’m not sure if anyone with Adobe Customer service could even offer that assurance. After all, for whatever Adobe might be doing to rectify the problems mentioned in the forum, they’re not sharing any information with the user community to reassure them that a fix to the bad installer is in work, or when it might be availalbe.
Regards,
Daryl
If you buy CS2 now it is past the time limit to get a free upgrade to CS3.
Indeed, that may well be true Buko, as I suspect. But, given how poorly designed this CS3 installer seems to be for many folk, Adobe really should extend their free CS2 replacement period to whenever they can provide a properly built installer. Meanwhile, those who had CS2 already and were performing an upgrade should just return the software for a refund while they can. I was lucky and have seen no real problems with CS3 but Adobe’s lack of response to the customers thus far should be considered inexcusable. <rant>This is yet one more strike against them to add to the PS CS activation fiasco where they never provided the PS CS users with a free fix for a flawed license manager.</rant>
Thanks for all the advice guys!
Im going to try callin adobe one last time and see what they will do, if anything at this point.
Karl
You will never believe what solved my problem with this error! I tried support and they had me doing a million things to no avail. I did not have the TAHOMA font installed and it caused errors in the startup of Flash, Photoshop, Illustrator, and Extendscript Toolkit 2. I was about to go crazy when I ran across this tip. Don’t you think they should have included that as a requirement for install!
