You should have no problem getting Photoshop to run, and the people at Adobe (who do know what they are doing) will be glad to help you do so … if you have a legitimate copy of the program.
Most times clock problems relate to Beta or demo versions of the program, and can be solved by forking over the cash to buy the program (which is what allows Adobe to hire these people you seem to want them to hire.)
I did buy the damn program. And I have spoken with them. Alls they tell me is to uninstall and run the cleanup script, but that don’t solve it.
Well, my suggestion would be to call them back and report that to them. Seems to me like they are trying to help you.
Seems to me you may want to try this rant over at Microsoft. The guys who put out an operating system that no previous program (and many new) works on without a hack…
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Well, my suggestion would be to call them back and report that to them. Seems to me like they are trying to help you.
bought from where? is it a full legal copy? someone the other day reported similar and it turned out he bought from ebay and the best guess is someone sold him a verion of the (time locked) beta program (now expired as of May something).
I bought it from a retail store, but I had the beta installed before that so I’m assuming that there is still information left from the beta and that’s the problem
could be. did you run the clean script from adobe? search the forum if you need to find it. that’s a funny error to be getting from a retail package. you might be onto something w/the beta…
yeah, i ran the clean script. it didn’t help.
I bought it from a retail store, but I had the beta installed before that so I’m assuming that there is still information left from the beta and that’s the problem
When you install the retail version are you entering the new licence key or letting it default to the beta key?
John, I had the beta on my Win XP machine, went through everything over the phone with an Adobe Tech, set up new user profile, started in a safe mode, wiped, rewiped, install install install, NOPE. CS3 simply wouldn’t install. We found some folders in the system stuff that he said should have been gone, but no matter what safe mode I started in it wouldn’t let me delete them, said the system was "using" them. After several hours I gave up. I have a second PC for video editing that I had been considering switching with the graphics machine since the RAM and HD would be better for my mainstay, and video edits are rarer. SO that’s what I did. The same package installed fine on other machine that had never had a beta version on it.
The Adobe guy I talked to seemed to know what he was talking about, but was dumb founded, and sounded a bit frustrated. I don’t think I was his first unsolvable problem of the day.
So I think you’re onto something with the Beta problem, other than wiping your drive, keep on Adobe to find out what might be "using" that Beta element that needs to "go" so you can delete and install a working ap.
Same problem here…I even ran through Adobe’s manual removal method after running the clean-up script.
What worked for me was opening File Explorer and starting CS3 directly from its .EXE file in C: >Program Files > Adobe > Adobe Photoshop CS3 > photoshop.exe
Then I created a new desktop shortcut icon from there and also pinned the item to the Start menu.
Stan
