Explorer.exe Has Generated Errors (Long)

TE
Posted By
TJ E
Sep 3, 2003
Views
420
Replies
8
Status
Closed
I have search through here with no answer to this. It took me some time to find out what was causing this error and in the end it was Photoshop 6.0.

I have a PC here with Win 2000 (SP4) on it. It is a Dr.’s PC that deal with lots of images for Radiology. Well all of a sudden he started to get these errors in the system. Before they never occured and the PC was fine.

Now if I log on the PC as a different user, the errors won’t popup, only on his profile. But when I tried to open an .psd image he had, then the errors would start.

Here’s what I have done. I have taken the PC and wiped it out and reinstalled W2k. All drivers are updated to the latest. PC is up to date with Antivirus and behind a firewall. COpy his files over and all is good.

User opens an image, CRASH!!

Now the messed up part. When I log in as another user the PC is fine, as stated before, but when I try to go to the folder where the image was that crashed the system, the PC crashes.

It seems like that there is an error of some type of the .psd file as it shows the icon as the image. BTW, can this be turned off? I want the .psd files to show as a regular PS icon, not as the image it self.

I don’t know what else to think that could cause this error. The Dr.s has 1,000 of case images and I can’t tell him to just delete them and start over.

Does anyone have any answers what is causing this??

Thanks! Sorry for the long post
TJ
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RT
Ralph Tacoma
Sep 3, 2003
TJ,

Can’t offer an answer yet, since I just joined the forum to try to solve a similar problem. I’m running PHotoshop 7.0.1 under Windoze Y2K, SP3, and just recently it Photoshop has started to crash on me whenever I attempt to open an image through either "Open" or "Open As". I can open an image through the "Browse" function.

I’m going to try it as another user to see if it follows the same pattern as you are experiencing.

I’ve reinstalled Photoshop several times, and still come back to the problem. I’M about to try editing the system registry, but that’s something that I avoid as much as possible!

Good Luck. I’ll let you know if I find anything.

All the Best,

Ralph
RT
Ralph Tacoma
Sep 3, 2003
TJ,

Just tried logging in as a different user, and my problem "went away." Thanks for the sugggestion.

That causes me to suspect that the problem is located in one of the "Application Data" files maintained in the "Documents and Settings=" folder for each user. Now I’ve got some more exploring to do on that front, but I’d rather "play around" there, then in the system registry!

Will pass along more ideas, answers, and questions as I stumble across them. Thanks again for the lead.

All the Best,

Ralph
RT
Ralph Tacoma
Sep 3, 2003
TJ,

I’m back again. This time I can report that I’ve managed to clear up my problem — hopefully it will work with yours.

Basically what I did, (as suggested in several other posts on this forum, and in one of the FAQs as a means of dealing
with "strange behaviior") was to delete
the Photoshop Preferences file in my primary account.

To do what I did:

1, Log on as the user who is having problems.

2. Start Photoshop, and even before there’s anything displated on the screen, hold down Shift-Alt-Ctrl.

3. A dialog box will display asking if you want to delete the preferences file. Pick yes.

That worked for me, hope it does
for you.

There’s a good chance it will since the peference files are not updated when one reinstalls Phototshop, so a problem in them won’t be corrected by reinstalling Photoshop.

Thanks for giving me the clue as to where to look. I’m always forgetting about the "Application Data Files" (still stock back in the single user DOS world,
I guess — a sign of my advancing years.

Hope this helps you at least as much as you’ve helped me.

All the Best,

Ralph
TE
TJ E
Sep 4, 2003
I was going to try the preference settings once I get PS back install. I uninstalled it to stop the system from erroring out. It will keep crashing in a loop right when Windows starts up. But if I let it go for some time it will eventually stop. Dr. Watson would show in the logs as something like…

Error: explorer.exe (PID=XXX)
Access Denied (C0000005)Adress so and so

I have gone though the registry and remove all entries I could find that PS has enter. Now if I knew where all files are stored that aren’t deleted during an uninstall then I would remove those also and reinstall to see if it takes care of the problem.

But what I don’t understand is that I redid the system when it was crashing the first time. After about 10 min of use and opening images it crashed again.

It’s almost like a .psd file got corupted and then kills the system. There were even some files I couldn’t backup cause it kept saying they were in use, but they wern’t. I ended up deleting those files since it was only 5 of them.

Also I find that if an image was copy in 32bit and then PC is set to 16bit, the image won’t open up. You have to set the PC to 32bit for the image to open up.

You wouldn’t know how to remove the image from the icons by chance would you? I feel this is the problem. I want the file to show as the standard PS icon, not as the image it self. There must be some Reg modification or a setting in PS not to display the image as the icon it’s self.
TE
TJ E
Sep 4, 2003
Well that didn’t work. As soon as the system rebooted the error ame back. There must be more settings some place that I didn’t get.

I deleted the Registry, Profiles, all files I could find associate with PS. I am back in that lopp again. But once it stops it won’t crash untill I go into a directory where the images are. It tend to crash when there are a bunch of .psd files or some times even one.

If I can take off that damn image icon off the files and have it as the normal icon then I can see if this is the problem. It looks like as the directory is loading up it is loading the image icons into memory and crashing, thus it takes some time to load for some.

Also in some directories some will have the image and others will be as the PS icon. But yet they are both the same file extention.

I also want to point out after a crsh at time I will get an "Explorer.exe Aplication Error that instruction at 0xXXXXXXXX reference memory at 0x00000000. The memory could not be written.

This would make you think I have some bad memory. But I have change the memory also, with many chips of types and sizes, and it still happens.

This is starting to frustrate me and I am about to tell the Dr. not to bother with Adobe products anymore. This applies to the entire University also here.
TE
TJ E
Sep 4, 2003
Well I saw another post about the icons and thought I give that a shot. I modified the name of the PSICON.DLL and you know what? I no longer get the explorer.exe error now.

The down side of it is that now all the image files associated with PS now just show as a normal Windows file.
S
Stormb
Sep 16, 2003
What a frustrating bug. Thank goodness your solution (renaming PSICON.DLL) worked for me too!
JP
Josephine Pham
Sep 17, 2003
could you pleast let me know which file name or icon name you changed to PSICON.DLL in order to make it work. I have the similar problem too. Thanks.

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