Photoshop CS3 Trial Error

JE
Posted By
Joe_Eustaquio
Jul 19, 2007
Views
258
Replies
2
Status
Closed
Just downloaded the trials for several CS3 applications, installed just fine, rebooted and everything, yet when I try to start photoshop, indesign, or illustrator, I get this message after selecting the trial period option:

"a problem was encountered while trying to load the trial period for Adobe Photoshop CS3"

Called support, recommended several options, none of which worked. Never had the SW before, and even installed on laptop to test. Again, same error. Re-downloaded the trials again under a different account, same problem.

HELP? Want to test out new version before I buy.

PC Info:
HP Workstation (Dual Zeon 3.0Ghz processors)
3GB RAM
Windows Vista Ultimate

Thanks!

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NT
Naomi_Tsai
Jul 21, 2007
I wish I could help you!
I’m having a similar problem, but when I try to go through the final installation process (after I’ve already downloaded it) it says I have internet explorer open and to shut it before I can continue, but I don’t HAVE internet explorer open…
but ya, good luck trying to figure out the problem. I’m probably going to give costumer support a phone call pretty soon too.
JJ
John_Joslin
Jul 21, 2007
Check in Task Manager that there isn’t a hidden instance of IE running.

Make sure the installation files are unzipped to the hard drive; they won’t run from the Compressed file.

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