The sort of information that would be helpful would include:
image type and size
system specs
RAM
RAM allocation
Scratch disk size
Virtual Memory settings
Crashes w/PSD, JPG, PNG, EPS, TIFF….. Even a 100×100 72dpi crashes when pasting into.
Adobe Photoshop Version: 9.0 (9.0×196)
Operating System: Windows XP
Version: 5.1 Service Pack 2
System architecture: Intel CPU Family:6, Model:15, Stepping:6 with MMX, SSE Integer, SSE FP Physical processor count: 2
Processor speed: 2399 MHz
Built-in memory: 2046 MB
Free memory: 1328 MB
Memory available to Photoshop: 1763 MB
Memory used by Photoshop: 55 %
Image cache levels: 6
Serial number: …
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS2\ Temporary file path: C:\DOCUME~1\JCANNE~1\LOCALS~1\Temp\ Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 181.9G, 136.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS2\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
….
Plug-ins that failed to load: NONE
Installed TWAIN devices:
WIA-Hewlett-Packard PSC 750 Scann
First step is to download and install the 9.0.2 update.
Bob
Then reset the prefs as detailed in the FAQs.
Come back and let us know how it goes.
erk… no luck – still occuring
I upgraded to 9.0.2 and reset the prefs
Adobe Photoshop Version: 9.0.2 (9.0.2×296)
Effectively warrants PS useless ;(
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
I physically removed the file – when PS loaded afterwards it clearly had been stripped of my preferences including doing away with the pop-up ‘what do you want to do’ window.
I’m leaning toward some funky hardware/software issue – might have to take this to level 3 support… but who has the time??!!
I love PS, so hopefully this will be a short bump in the road.
A little more info that might provide some insight into my experience.
I’ve determined that PhotoShop runs great so long as I am not also logged in on Citrix MetaFrame which I use to dial into the office/email/etc… I run PS locally, but somehow Citrix must tie up resources in such a way that PS poops – quite possibly because Citrix allows a copy/paste between local and the Citrix environment which may buffer out or something. I’m going to keep playing around with that thought to see if I can isolate this behavior further and/or test out various settings within Citrix that will allow my use of PhotoShop while still maintaining contact with the office.
Thanks for the suggestsions and help today.
