Are you installing from a DVD? Take the Photoshop folder and copy it to the HDD, and run Setup from there.
Downloaded product? Unzip to the HDD and again run setup. I.o.w. don’t run setup from within the zipped archive, unzip first.
I also remember this: when I first installed CS3 it took a while. I also thought it had frozen. But after a while the progression bars (what’s in a word) moved further.
When I reinstalled CS3 a while ago, after a mainboard upgrade I was convinced it had stopped, so I tried to kill the process, got the "not responding" dialog, killed that, and suddenly the installation got through.
Try to monitor both processor activity (task manager) as well as HDD read/write activity. When the thing looks stalled either of them should max out.
If neither does anything then indeed the computer has effectively stopped.
Rob
Rob – thanks for taking a stab at this.
I have tried installing from the DVD and also from the zip file. the zip file was extracted to the hard drive brfore I ran it – and I ran it as administrator.
And when it stalls – it gives the (NOT RESPONDING) tag on the window – which usually means that even if I leave it (and I have for up to 20 minutes) – still nothing.
Here’s the update from my dealings with DEll today…
Dell tech support guy told me that it was a know issue that CS3 WON’T run on Vista and that Adobe is working the issue
Told them that I knew others that were running it on Vista and it worked fine. They had no answer.
Then I waited for the Technical support manger to call. This is after expressing my displeasure to the technical supervisor about them trying to pawn this issue off on anyone else but themselves. Why can’t they go grab a 1721 off the shelf and replicate the issue and try to figure it out from there?!?!?!
I used to work on a network helpdesk.. if I tried to pull that crap answer without trying to replicate the issue and AT LEAST try to find an answer.. I wouldn’t have lasted very long at all!!!!
The Tech manager told me to call customer support and ask for an OS swap (from vista to XP) because they don’t know what the problem is and so it muct be a Vista compatibility issue
I call customer support. They say that they no longer will give out XP since it is a step backwards. And to install XP on the machine ourselves (even a liscensed copy) would void the warranty. They suggest I talk to sales about swapping the laptop out with a "more compatible" one. Which isn’t a totally bad idea since I really do think it is an AMD/ATI conflict.
They transfer me to Sales.. ohh – you used the Employee Purchase program.. you need to talk to them.. and they transfer me.
The EPP people tell me.. ohhhh you didn’t actually go through us since you bought it off the Dell Outlet store. So they transfer me.
The dell outlet store says they will be more than happy to swap me out to an Intel based machine.
Only catch is the Intels are more expensive. They don’t have any for the price we paid for the amd’s. Fot about $40 more I can get one with a slower processer, a gig less ram, no dvd writer, but with a 160gb hd. To get compatible to mine – would be about $150 more.
And they only have silver in the low end, and black or brown in the higher. Not that I really give a s@!t what the color is.. but it brings up the main reason I am sooo pissed abput all of this….
Why should I have to pay more money, settle on doing without option/features want/need.. just because THEY don’t want to take the time to figure out what the real issue is?!?!?! Why isn’t it them doing these calls and doing all this troubleshooting.. Why am I being peanilzed for THEM not wanting to do their jobs….
Told the B/F that I am done with Dell. That I don’t want the laptop anymore and I don’t want any other one from them. He says he’ll pay the extra and get me the other one.. but that isn’t the point….
Not sure what my next move is.
There is no incompatibility between Photoshop CS3 and AMD processors. And Microsoft has officially sanctioned downgrading from Vista to XP, and Dell makes this available; google [vista xp downgrade site:dell.com].
From the Dell site:
Note:
Once a Dell computer operating system has been modified outside of the factory, it will no longer be supported by Dell. In that case, users should contact the operating system manufacturer. Dell remains available to troubleshoot problems on a fee basis.
So Dell won’t support you if you modify the system. They aren’t exactly supporting you now, with an unmodified system, are they?
hey there. you are not alone. i just got my 1721 and had the similar problems. my situations is i can install cs3 smoothly (mine is web premium). i can open photoshop and work ok. the only thing is when i try to close photoshop, it freezes. at first i just force-quited but then i did a some experiment– i wait. i found that it would close eventually–may be 6 hours X__X. same thing happens to illustrator and dream weaver. you can try this — just wait. the only program works perfectly is flash cs3, but maybe i am wrong.
found some threads saying that 4G ram can solve this problem… just want to say WTF…
am so depressed because i bought 1721 for my new job…. am planning on install xp by myself at my own risk…sign..
good luck . tell me what you think
thanks
How long have you had your 1721? I found someone that has the 1720 (same 17" setup except with the Intel procesor amd different integrated video card – also on vista) and he runs it all FINE on only 1 gig of ram…
Which leads me to believe that this is an AMD/ATI conflit. There have been other adobe programs that have had issues and some that won’t run on AMD.. so it would make since. It probably just hasn’t been noticed since the processors in the 1721 are made only for Dell.. so there probably hasn’t been enough complaints for anyone to work up a fix.
Since Dell gives a 30-day satifaction guaranty, we are returing the 1721 and picked up a 1720 that should be here next week.
I’ll post out here if it make the difference…
good luck and glad I’m not alone!!! >:o)
PSCS3 installs and runs fine on my AMD 64X2 4600+ CPU and on many others’ rigs using AMD. It’s very dubious that the AMD chip is the problem. Do you have an antivirus running (e.g., Norton, which comes as a free trial on most Dells? Turn it off for the install. Make sure you are running the installer from an admin account. Kill all of the crapware. Make sure jscript.dll is registered (do a forum search). Turn off UAC. Then run the installer.
Yes – but is yours a "AMD Turion 64 X2 Mobile Technology TL-56" that is made espically for Dell laptops? I am running the same exact CS3 setup here on my desktop – It has the AMD 64 athelon and a Gfoce card.. and it runs great (even on just a gig of ram.
If you read in the post abouve – I did uninstall anti-virus and disabled windows defender.. And we turned off ALL non MS start-up services… We registered the .dll’s and turned of UAC
And still same exact issue
I just got it for a week… hope its not because of AMD/ATI issue… please let me know if a 1720 solves your problem…
thanks
I don’t know about elsewhere, but new Dells in UK come not only with a load of useless trial-ware but also Dell-specific programs and services like Network Monitor and other superfluous carp which run in the background,
Best advice is wipe the HD and reinstall the OS.
My bro has an Acer with AMD Turion 64 X2 Mobile Technology TL-56 and 2 gig ram. Adobe cs3 runs perfectly on his system. I am going to reinstall the OS as John suggested. I will post the result later.
ps. oh mine..they did not give me the driver disc…
Most Dells come standard without an OS disk. Unless the OP asked for the OS disk when ordering, the only option is to reinstall the original configuration complete with crapware. There may be a way to create an OS disk, but otherwise a clean OS install isn’t readily done. However, you can run Crapware Cleaner (google it) to get rid of the junk, which may help.
Easy to be wise after the event but on most models you can add an OS disk when you order.
Most Dells come standard without an OS disk.
The pendulum has swung back the other way. Most of them are shipping WITH the O/S disk again.
Bob
In article ,
says…
Most Dells come standard without an OS disk. Unless the OP asked for the OS disk when ordering, the only option is to reinstall the original configuration complete with crapware. There may be a way to create an OS disk, but otherwise a clean OS install isn’t readily done. However, you can run Crapware Cleaner (google it) to get rid of the junk, which may help.
There’s one called "The Decrapifier." pcworld.com
I tried to install a clean Vista today. Guess what, CS3 is working now!!
Thus, there is some crapware affecting CS3… I will run some tests later. I will let you know if I find out which one is.
Good for you , Dell.
Running AMD dual core and ATI Radeon X1900…no problems with CS3 since updating drivers for the ATI…
We did the vista reload on the 1721 and it worked as well. Talked to a friend (that I forgot worked at dell) and he confirmed that they have issues with the images they use to load up the machines and these things (bad images) happen quite often. He said he’d pass the issue back to the "real" techs (ie – not the ones on the phones) and see if they can’t re-do the image on the 1721s so that at least the next ones that go out won’t have this issue.
As for my 1721 – it’s getting shipped back to them today anyways. Before this was figured out we went ahead and ordered the 1720 (Intel version) and it should be here today. Since this one pissed me off so bad – and the new one has a bigger hd and better video card anyways.. and is also blue >;o) – I’m going to keep it.
Thanks for all the help.
~Mel
Same issue here with the 1721. Installation of CS3 on Vista worked but I wasn’t able to start photoshop because it freezed.
After lots of test, reinstallations and phone calls with Adobe, I decided to install WinXP on that machine.
Installed XP without any other apps, just the drivers and afterwars photoshop CS3. Unfortunately, I have exactly the same problem on that clean Windows XP installation on my 1721.
I have no idea what I could do next. Did anyone actually got photoshop CS3 to work on that 1721? If yes, only with a clean Vista reinstallation?
Thanks a lot for your help.
Andi
Reinstalled Vista Home Premium but CS3 still nut running.
Now also Google Earth only runs in OpenGL mode.
It appears that during the reinstall the driver for the ATI Radeaon Xpress 1270 video card was not installed, just a standard VGA driver.
Can’t find on the Dell website a driver for the Radeaon Xpress 1270 and Vista Home Premium.
I’m wondering if the CS3 problem is also related to the missing video driver.
I just purchased a 1721 from Dell with Vista, of course. Tried to install Photoshop CS3 and InDesign CS3. After several tries they both installed successfully, or so I thought. As I attempted to run the programs, both reported an error. The report stated that I needed to uninstall then reinstall the programs or contact my IT admin.
After searching the web, found this string of notes. Appears there is no known solution yet.
Sorry I can’t offer that solution. I do share your pain, however.
Matt
I find that if you using the AHCI mode( in bios setting). It will cause above problem.
E.g. no responses after installation or at first time running adobe program. Can not seen the activation page
no responses when closing adobe program.
If you change to native IDE mode in bios, it seen ok.
I had try to install a new windows a month and it can’t activation again. Since I change to native IDE mode in my bios, no problem find again.
It is why AMD will get more problem that intel.
Most of AMD chip support AHCI.
but in Intel just high-end model support AHCI.
Could any one help me to report to Adobe about this issue?
I hope it can fix all of the problem you get.
Thanks a lot,
Michael Tse
Update:
I purchased from Microsoft Windows Vista Ultimate, reformatted the hard disks of the Inspiron 1721, installed Vista, and then on the "virgine" system installed the newly downloaded trial version of Adobe CS3 InDesign , Phtotshop, and Dreamweaver.
Installation was problem free. Start of InDesign, Photoshop and Dreamweaver also worked well. Registering the trial versions caused the first extended hang of the software, but finally cleared. But then the problems started. Neither Photoshop nor Dreamweaver could be closed. Had to stop the process. InDesign closed but could not be started again – the process was still hanging. Clearing the process allowed a fresh start of InDesign. After half an hour InDesign crashed fatally:
Error: "The licensing subsystem has failed catastrophically".
Removed InDesign, reinstalled it again. Now it does not start anymore. But the process is running in the background.
Could there be a conflict between the Insprion 1721 hardware and the FLEXnet licensing service used by Adobe?
Dell tech support, who recommended I buy the original Vista Ultimate version, tells me that they can not help me any further.
Is anyone at Adobe reading this? Are there known issues with CS3 and the Inspiron 1721?
I don’t think it’s a problem with the 1721. My install of CS3 has been problem free for 3 months. As stated above I used the retail version of windows. I did however install Adobe Web Premium CS3 from the disk (not from the downloaded version) and it doesn’t include InDesign. Maybe the problem is with InDesign or registering the downloaded version?
I’m sorry you are still having these issues, I really hoped my solution above was going to work for you. If I find anything I’ll come back and post again.
On the Dell Forum I received the following excellent hint:
I had a similar problem with the Adobe Elements software. The solution that I found was to download and install the patch on this page <
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750> for adobe acrobat and this fixed the problems with the Adobe software.
I have subsequently installed photoshop CS3 and it runs without any problems.
Even though the patch is listed as for Adobe Acrobat it seems to fix a licensing problem common to all of their software.
<
http://www.dellcommunity.com/supportforums/board/message?boa rd.id=sw_other&message.id=64916&jump=true#M64916>
My reply:
Hi Belmana
Thanks for the excellent hint. It appears it solved the problem somehow. When I start now a CS3 application it takes a little longer and the programme seems to search for something. After a minute or so InDesign pops up the trial license screen and then continues fine. When I start Dreamweaver it also takes 1 minute of searching something, but then it pops up a log-in screen to another PC on the LAN! Clicking cancel the process continues and after a minute or so the trial license screen appears. After that everything seems to work fine, even closing the application is now working properly (with some slight delays).
I’m glad you found this trick. I hope it helps others too. And I hope Adobe releases a patch that functions 100%.
FOR ALL THOSE THAT HAVE THE SAME ISSUE WITH WINDOWS XP
1. Choose Start > Control Panel, or Start > Settings > Control Panel.
2. Open the Administrative Tools Control Panel.
3. Double click "Services".
4. Scroll down to the FLEXnet Licensing Service on the list of services and double-click the service to open its properties.
5. Right click one the name FLEXnet Licensing Service and choose Properties
6. Change the Startup type to Manual
7. Click Apply
8. Click the Start button to start the service.
9. Click Apply, then OK. Close Services, Administrative Tools, and the Control Panel. 10. Relaunch your CS3 application.
Thaken from <
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 401528>
It worked for me.. hope it will help others.
Cheers
That
FOR ALL THOSE THAT HAVE THE SAME ISSUE WITH WINDOWS XP
would that it were. that’s ONE solution that works for SOME people. the problem is, there are 4 or 5 (or more) solutions and no one seems to be the cure all. someone (adobe) should collect them all into a kb article.
Easy fix guys and gals, and this is assuming that everybody is using vista, you don’t need to download anything new to get it to work, go into your control panel, find your programs and features, then find the program called edata security management, and uninstall that program. Presto, you can now open your CS3.
Sincerely yours,
00101, Ace technician
I would like to second the "fix" of changing the AHCI mode in the bios. New HP 6735b, Turion 64 x2 RM-70 processor. Factory image of XP (we don’t do Vista). Installs okay, runs – not okay. Changed from AHCI to IDE for the Sata settings in Bios, and it worked fine after that.
I had the same problem with notebook ASUS M51T. CS3 installs but not runs. I installed pure Vista from original MS disk and then install drivers one by one. After installing each driver I tried to run CS3 and it worked fine while I installed AHCI driver. After that, CS3 did’t run anymore.
I have in my BIOS set up for Serial ATA: SATA -> AHCI. CS3 worked fine with this setting, but when instaled AHCI driver, it didn’t worked.
I haven’t tried any of the suggestions above yet, but it seems that problem is really in AHCI driver.
Will try to install AHCI driver and use any solutions above and let you know if it helped.
Regards, Petr
