Deactivating Photoshop CS3

DI
Posted By
David_Irvine
Dec 20, 2007
Views
263
Replies
4
Status
Closed
I have just got a new laptop and want to install Photoshop CS3 on it, however it wont letme Activate the product until the copy I have on my old machine is deactivated. The problem is I cant deactivate the old copy as the Deactivate optionis not visible in the help menu, where it should be.

Can someone please tell me how I’m meant to deactivate my old copy?

Thanks in advance
David

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JJ
John_Joslin
Dec 20, 2007
You are allowed two have two simultaneous activations so that is not the reason why you can’t activate the laptop.

Try clicking twice on the help menu to see if the Activate becomes available. (I know it doesn’t make sense but we’re dealing with Adobe software here!)

Have you activated more than once since getting the old machine? If all else fails, call Adobe.
DM
dave_milbut
Dec 20, 2007
I recall someone (bob levine?) mentioning that registering again via the help menu will make the activate option come live again. buggy behaviour if true, but that’s what i read.
JL
Jarret_LaMark
May 13, 2008
This activate deactivate crap is making me hate Adobe. I can’t use the $800 in software I bought at work because I can’t deactivate my old work computer and put it on my new work computer. I use web standard and PS CS3 both at work and at home. 1 install of each piece of software in 2 different locations, home and work, just as the license says I can. I upgraded my home comp’s drive to an SATA so I deact and react just as normal. Worked fine. Got a new computer at work, tried deactivating both pieces of software and it won’t let me. So now my new work comp can’t run the software I shelled out $800 for because I can’t get it deactivated on my old work comp.

With the amount of computer changes and drive upgrades I do in a single year it makes it impossible to use their software anymore. Even when I follow the process by the book. I can’t deactivate my old work comp for some reason so now I’m screwed. What happens when I upgrade my home comp this summer? Now I won’t be able to use either pieces of software at all.

Way to go Adobe. Great way to alienate your customers who have been paying for your software since day one!!
DM
dave_milbut
May 13, 2008
you can call and explain your situation. they can reset the count by phone.

How to Improve Photoshop Performance

Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!

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