Help with a CS2 issue

BA
Posted By
Brent_A
Mar 18, 2008
Views
369
Replies
4
Status
Closed
hey there. I have a strange issue going on with my Photoshop CS2. When I open the program and begin to work with my image the program closes without any warning. I have never had any issues before and have done high quality graphics before with it. My current project is a poster for work that is 20 x 30. I tried at 300 and 200 dpi. When I start anything after the original layer it just closes. Is is because of the size? DPI? know the file size is a little larger than normal but to crash right off seemed kind of strange. I included my computer info so I hope that helps and if this has been mentioned before – newbie I apologize.

Brent

ps I haven’t used the programs help in a long time.For some reason it isn’t working. Is there any issues with the help option not working properly?

(I pulled this from the system info so I included what I thought would help – with some things yeah could use a new computer no that old but could be better 🙂

Adobe Photoshop Version: 9.0.2 (9.0.2×296)
Operating System: Windows XP
Version: 5.1 Service Pack 1
System architecture: AMD CPU Family:6, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP Physical processor count: 1
Processor speed: 2079 MHz
Built-in memory: 1023 MB
Free memory: 459 MB
Memory available to Photoshop: 908 MB
Memory used by Photoshop: 55 %
Image cache levels: 6
Serial number: 11311308551721016134
Startup, 105.4G, 49.9G free
1 Gig of RAM

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MD
Michael_D_Sullivan
Mar 19, 2008
First of all, you should update your OS to service Pack 2 and then apply the other updates that have come out since then.

Try resetting your preferences. There are several ways to do this; the simplest is: Immediately after clicking to open Photoshop, press and hold Ctrl+Alt+Shift; if you get a dialog about your preferences, tell it to delete or clear them, after which Photoshop will open. If you don’t get the dialog, you weren’t fast enough. Some people find that it helps to press and hold Ctrl+Shift down before clicking, then immediately pressing Alt in addition.

If you have reset your preferences and still have the problem, you can try doing a repair install; if that doesn’t work, try uninstalling and reinstalling (which doesn’t take long for PSCS2 and is no big deal).

Let us know what happens.
BA
Brent_A
Mar 19, 2008
Mike,

Thanks for the heads up. I have checked into the Service pack 2 thing. For some reason, the update does not work right on my computer. there was an issue the first time I tried it and later I tried again with the same error. Sorry it has been a while so I don’t remember the exact issue. I will try the repair install and if that does not work go with the reinstall and update it. If that doesn’t work, I’ll just get a better computer 🙂 So, just to check the issue with the program kicking off isn’t from the size right? I have never worked with sizes that big. I have done high quality stuff with high dpi’s but never at that size. In my head I just knew working with the bigger stuff would be bigger file sizes and more RAM. Thanks for the input and I will let you know how it goes.

Brent
JJ
John_Joslin
Mar 19, 2008
You could also try a repair install of XP and apply SP2 before throwing the computer on the scrap heap. (Figuratively speaking of course – all good boys recycle these days.)

SP2 is essential for system safety and integrity and has features that are a prerequisite for the proper function of PS.
BL
Bob Levine
Mar 19, 2008
If you can’t get SP2 installed that’s indicative of some other underlying problem on that computer. That’s the first piece of troubleshooting I’d be looking at.

Bob

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

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