Can’t save jpg files in PS 7

DC
Posted By
D_Cannon
Mar 19, 2008
Views
367
Replies
6
Status
Closed
I’ve been using PS 7 for a few years and have never experienced this problem. I received a CD of client photos today from one of our photographers, a photographer I’ve been working with for a couple years. I’m able to open the files in PS 7, but when I try to save any of them after adjusting, it gets to the final SAVE prompt, I click SAVE and get an error saying "Could not complete your request because of a program error". This happens with every file on the CD. I checked the file properties and they’re correct. Nothing locked.

I tried opening one of the files in PS 5.5 and was able to save with no problem. Then when I opened that file in PS 7, I was able to do a save. But none of the others will allow a save…just that one file I’d opened and and saved in PS 5.5. Odd.

Is there something in PS 7 I could have unknowingly done to cause this…a setting maybe?

I’m using WIN XP Pro.

DC
Related Tags
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MD
Michael_D_Sullivan
Mar 19, 2008
How do you expect to save a read-only JPEG back onto a CD? You will need to Save As and select a directory on your hard drive.
DC
D_Cannon
Mar 19, 2008
I don’t expect to save a file back to a CD, Michael. My God, I hope I’m not that stupid. One thing I did neglect to specify in the post is that I did in fact attempt to save to a folder on my drive using SAVE AS which is standard procedure for what I’ve been doing the last 20 years of magazine layout. I mentioned I was able to save one of the files using PS 5.5, so how could I have done that if I were trying to save back to the CD? My normal method is to view the files in ACDSee, choose the photos for the current project, open them in PS 7, do the photo adjusting, then save the adjusted photos to the appropriate client file on my drive. Never a problem until today. I even copied all files for one of the clients to the appropriate client folder and went from there instead of the CD. Still no dice.
B
Buko
Mar 19, 2008
Why are you resaving Jpegs a lossy format?
P
Phosphor
Mar 19, 2008
Odd. Maybe they are corrupted. Try this: After adjusting, Select All, Copy. Make a new document and Paste, flatten and Save. Does that work?

BTW if you are using PS 7 be sure to update to 7.0.1.
DC
D_Cannon
Mar 19, 2008
Thanks, Ed. You’re the only one who has addressed the immediate issue, offering helpful suggestions, and not questioning WHY we’re doing things the way we’ve chosen to do…which is absolutely no help here. Your suggestion was a good one and works fine as a work-around to at least move on within my timeline. Appreciate it.

Since this is the only instance in which I’ve ever experienced this particular problem and it’s not happening with any other files on any other CDs/DVDs, I’m sure it has something to do with the files. The photographer is checking things on his end and will be supplying a new CD.

Thanks again, Ed.
JT
John_T_Smith
Mar 19, 2008
Hmm… over in the Premiere video editing forum I’ve read that some cameras put "extra" information in the picture header which confuses Premiere, with the usual solution being to open the files in a picture program (such as Photoshop) and re-save to clear out that extra header information

For a picture not to work in Photoshop, it must have some REALLY odd information inserted into the file header

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